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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Spain
1 review
0 helpful votes
Follow Bruno J.
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It has many errors when entering site builder or wordpress

Date of experience: July 21, 2022
New York
1 review
0 helpful votes
Follow Kristine H.
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The built in support/navigation is extremely helpful.

Date of experience: July 21, 2022
Singapore
1 review
0 helpful votes
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I signed up earlier today and had issues accessing my dashboard from the very start. Nowhere does it say that I was only able to access my dashboard/account 2 - 5 hours after it has been created (this was relayed to me by the customer service agent) and even then, after logging in more than 5 hours later, I wasn't able to access my dashboard still. I had to contact customer service once again and they had to fix an issue with the account page... not a great start but am really hoping it gets better as it comes highly recommended!

Date of experience: July 21, 2022
Maryland
1 review
0 helpful votes
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It's so confusing, and I paid almost a month ago for something I am not using due to the lack of ability to operate website

Date of experience: July 20, 2022
Mexico
1 review
0 helpful votes
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It is good, but I haven't found all the information I need to change the temporary domain, I had to ask in the chat

Date of experience: July 20, 2022
Massachusetts
1 review
0 helpful votes
Follow Sassa L.
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This is the most non-user-friendly website I've ever used!

Date of experience: July 20, 2022
Canada
1 review
0 helpful votes
Follow Kel M.
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Very easy to get going
July 21, 2022

Very easy to get going. Just looking for template for my portfolio/blog site. Hope it's just as easy to get up and running!

Date of experience: July 20, 2022
Ghana
1 review
0 helpful votes
Follow Acapella F.
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I have not been able to move past the initial pages to even start using the website builder... it doesnt work

Date of experience: July 20, 2022
Maryland
1 review
0 helpful votes
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I migrated my website (www.thererelaxationzone.biz) from GoDaddy last week and the URL still points to a nonfunctioning GoDaddy site (which is why I migrated to you, too many problems with them).

I believe I just need to point my domain at GoDaddy to the DNS records for my site you are now hosting but I can't find that.

Date of experience: July 20, 2022
Illinois
1 review
0 helpful votes
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I needed a blank website for class, now somehow there is wordpress. That's not what I wanted how do I uninstall?

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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I'm having issues regarding creating a password and accessing account. I've had to reset password for one domain so far and am currently experiencing trouble completing my registration for a second domain.

Date of experience: July 20, 2022
Kansas
1 review
0 helpful votes
Follow Taellor H.
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Not super user friendly for a beginner- definitely needing more guidance from someone who knows more than me to make sense of how to make this all work!

Date of experience: July 20, 2022
France
1 review
0 helpful votes
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So far it seems good i just can't get to create a business email which is why i got it in the first place

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
Follow Portia T.
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I'm having trouble logging into the site to create my website. Every time I attempt to use the username provided in my welcome email I get the message that it's incorrect.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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So far your site has been down and I just signed up. Now I want to log in and I can't

Date of experience: July 20, 2022
GB
1 review
0 helpful votes
Follow Steven K.
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Still working on building my website, but so far so good.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
Follow stephanie D.
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Very confusing, and taking at least minutes to log in. I am very sorry I chose this site.

Date of experience: July 20, 2022
GB
1 review
0 helpful votes
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Firstly, the service said I an; t log in because I made too many attempts. But this is the first time I tried to log in today
Secondly, I reset the password, but now service is trying to load the page and takes 2-3 minutes everytime.
Will not recommend the service to any of my partners

Date of experience: July 20, 2022
New York
1 review
0 helpful votes
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Setup has been complicated and I was locked out of my account on the second day even though I was using the correct login credentials.

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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Not really what I was looking for and the email is mediocre at best. Can NOT get it to work right on my phone. Keep getting the desk top version

Date of experience: July 19, 2022