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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Colorado
2 reviews
0 helpful votes
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Just very confusing figuring out what I need to do and in what order

Date of experience: July 23, 2022
Georgia
1 review
0 helpful votes
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You are not user friendly at all for beginners trying to build a site.

Date of experience: July 23, 2022
Pennsylvania
1 review
0 helpful votes
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I'm finding this to be a little more difficult than I thought it would be.

Date of experience: July 23, 2022
New Jersey
1 review
0 helpful votes
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Complex website building!
August 22, 2022

Complex website building! Definitely not for a novice

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
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I am having a lot of trouble trying to move from one page to the next. I also keep getting a pop up saying that Bluehost cannot connect to Wordpress.

Date of experience: July 22, 2022
Australia
1 review
0 helpful votes
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I have asked multiple time for some to contact me no one has

Date of experience: July 22, 2022
North Carolina
1 review
0 helpful votes
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The constant nagging to upgrade to paid things - i'm learning the hosting control panel and working on my site - the pop-ups are so annoying especially the website analytics. I don't have a site yet - so i don't need them, yet it won't go away..

Date of experience: July 22, 2022
New Zealand
1 review
0 helpful votes
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Troubles with login and completing initial Builder setup

Date of experience: July 22, 2022
Georgia
1 review
0 helpful votes
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I am struggling with understanding why my kimberlyannslape.com is not working with wordpress. It seems to have created another. Com and when I try to visit kimberlyannslape.com (while I have it marked under construction) it is saying the page is not available. It is probably something on my end but the video I watched online with how to connect to wordpress must have been old because the site looks totally different.

Date of experience: July 22, 2022
Michigan
1 review
0 helpful votes
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My site is offline and I can't find any statuses as to why.

Date of experience: July 22, 2022
Spain
1 review
0 helpful votes
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Hi, I have skipped the point where I must select my domain name, the one for free, and now I can't add the proper domain name to my server. What's next?

Date of experience: July 22, 2022
Georgia
1 review
0 helpful votes
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My new website won't load and there's no user friendly way to troubleshoot all the errors I keep coming across

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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Understanding how to set a theme up is complicated and doesn't seem straightforward to me.

Date of experience: July 21, 2022
Washington
1 review
0 helpful votes
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I've spent a lot of time trying to get the login to work.

Date of experience: July 21, 2022
Utah
1 review
0 helpful votes
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Web page
July 21, 2022
Updated review

Finally found someone who knew how to get to the web page on builder.

Date of experience: July 21, 2022

It is frustrating to pay for the materials including...
June 16, 2022
Previous review

It is frustrating to pay for the materials including monsterinsights and still not be able to set up a blog. I comes to the final page and says there is a problem connecting. Now What? Ask for refunds and look for another company?

Date of experience: May 17, 2022
Washington
2 reviews
0 helpful votes
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Need more experience to comment
July 21, 2022

Need more experience to comment. Right now having difficulty.

Date of experience: July 21, 2022
Colorado
1 review
0 helpful votes
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Excellent customer support!
July 21, 2022

Excellent customer support! The technical support expert was very patient and professional. I'm so pleased!

Date of experience: July 21, 2022
South Africa
1 review
0 helpful votes
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Your marketing is good promising easy site building but I dont find anything to help me starting my site just information on how easy it is

Date of experience: July 21, 2022
GB
1 review
0 helpful votes
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First time user
July 21, 2022

So far so good and I won't hesitate to ask for help when I need to….

Date of experience: July 21, 2022
Washington
1 review
0 helpful votes
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Too hard to figure out simple things such as setting up a new hosting account using my same login - I had to create a completely separate account under a new login. It's hard to figure out how to do simple things like this so I just ended up creating a new account. Also, the webpage timed out when I tried to log in this morning. Additionally, I tried to change the email in my profile but was given an insufficient permissions warning. Also, 2FA should be set up by default.

Date of experience: July 21, 2022