Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Nina L.
Unfollow Nina L.
Share Review
Report Review

Helpful but slow
August 25, 2022

Was able to help. Did seem to take a very long time between messages, so assume he was helping multie people at once.

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
Follow Todd V.
Unfollow Todd V.
Share Review
Report Review

Could not create my site in updated version of Chrome for Mac.

Date of experience: July 26, 2022
Turkiye
1 review
0 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Share Review
Report Review

Not clear on how to change the coming soon page as I will not use this domain as my main site

Date of experience: July 26, 2022
Arizona
1 review
0 helpful votes
Follow McKenzie N.
Unfollow McKenzie N.
Share Review
Report Review

I wish my chat would save through email. I keep losing it.

Date of experience: July 26, 2022
Georgia
1 review
0 helpful votes
Follow Evan W.
Unfollow Evan W.
Share Review
Report Review

I appreciate the way blue host has mad all the information available and I am ready for google and word press

Date of experience: July 26, 2022
Lebanon
1 review
0 helpful votes
Follow Haidar Y.
Unfollow Haidar Y.
Share Review
Report Review

I have paid for two domains and both cant retrieve 1-fadiasinteriors and 2- fadiaminteriors
Thanks regards

Date of experience: July 26, 2022
GB
1 review
0 helpful votes
Follow Katherine J.
Unfollow Katherine J.
Share Review
Report Review

I have tried to cancel this funking account 4 times now. Stop billing me this is fraud. Act on my cancellation.

Date of experience: July 26, 2022
South Africa
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Too much information thrown at me from the outset. Very confusing, especially if not that tech savvy. Do not know where Bluehost end and Wordpress begins to start with... I will get there, but I think you could have made it easier.

Date of experience: July 26, 2022
Oregon
1 review
0 helpful votes
Follow Eric I.
Unfollow Eric I.
Share Review
Report Review

Customer Service is great but, I had difficulty just finding the main dashboard once signing in. It took a chat w/cust svc to send me link to figure out. I still don't know how to directly get to the main dashboard.

Date of experience: July 25, 2022
Oregon
1 review
0 helpful votes
Follow Elizabeth W.
Unfollow Elizabeth W.
Share Review
Report Review

I cannot determine if I have registered a domain for my Non-Profit. When I go to the registration page and add a year, it shows two years out... so does the first year get done automatically?

Date of experience: July 25, 2022
Illinois
1 review
0 helpful votes
Follow Shawn O.
Unfollow Shawn O.
Share Review
Report Review

I am not able to customize my website despite having the highest most expensive package because i constantly get error messages. This sucks and is unacceptable.

Date of experience: July 25, 2022
Bulgaria
1 review
0 helpful votes
Follow Yanko D.
Unfollow Yanko D.
Share Review
Report Review

First experience
July 25, 2022

0 problems, fast service no issues, website working perfectly

Date of experience: July 25, 2022
Tennessee
1 review
0 helpful votes
Follow Hadley O.
Unfollow Hadley O.
Share Review
Report Review

I need help with coding and am willing to pay for services but I cannot figure all of this out it is too confusing and I'm generally a very quick learner and can figure things out on my own. UI needs to be more accessible to everyday people.

Date of experience: July 25, 2022
Germany
1 review
0 helpful votes
Follow Alisa M.
Unfollow Alisa M.
Share Review
Report Review

Perfect experience
July 25, 2022

My problem was solved and the contact was very friendly

Date of experience: July 25, 2022
Michigan
1 review
0 helpful votes
Follow Cyndi W.
Unfollow Cyndi W.
Share Review
Report Review

I cant delete the sample posts, I keep being made to log in, its been a mess

Date of experience: July 24, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Starr O.
Unfollow Starr O.
Share Review
Report Review

I am an affiliate and are being trained by them. So far I haven't had any problem with Bluehost!

Date of experience: July 24, 2022
Georgia
1 review
0 helpful votes
Follow Tim C.
Unfollow Tim C.
Share Review
Report Review

Had a problem right off the bat with accessing Bluehost webbuilder (vs. Wordpress) with no ETA on when available... then without warning it's available, and now appears to be the only way I can build a site.

Date of experience: July 24, 2022
Colorado
1 review
0 helpful votes
Follow James T.
Unfollow James T.
Share Review
Report Review

I'm struggling getting the paid bluehost webpage started. I wish I would have used the FREE Wordpress account instead.

Date of experience: July 24, 2022
Iowa
1 review
0 helpful votes
Follow Nicole V.
Unfollow Nicole V.
Share Review
Report Review

It takes a bit of getting used to at first, but I think I'm starting to get the hang of it.

Date of experience: July 24, 2022
Washington
1 review
0 helpful votes
Follow Wesley H.
Unfollow Wesley H.
Share Review
Report Review

Not clear what user name vs domain name to sign in?

Date of experience: July 23, 2022