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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Ohio
1 review
1 helpful vote
Follow Jamie D.
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I tried for days to build my website, and when i'd click the button nothing would happen. Even after several attempts today, i'm not sure why all of a sudden the button worked.

Date of experience: July 28, 2022
Florida
1 review
0 helpful votes
Follow Natasha H.
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Definitely needs to be more user friendly, it took me a very long time to figure out how to navigate this platform.

Date of experience: July 28, 2022
Pakistan
1 review
0 helpful votes
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Best in simple use but need little bit more improvement

Date of experience: July 28, 2022
Georgia
1 review
0 helpful votes
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Everything is going well, but the site is really slow, even on my brand new iMac.

Date of experience: July 28, 2022
Colorado
1 review
0 helpful votes
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Not the easiest way to build a website. Why can't it be more straightforward with the ability to edit the whole thing in one place?

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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Good, having issues with security stuff and it seems that things don't get updated simultaneously.

Date of experience: July 28, 2022
South Africa
1 review
0 helpful votes
Follow Chantal H.
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I'm still learning, was a bit of a challenge getting into how I've been taught on during a course. I think that Bluehost might have changed the experience a bit, but I'm back on track and can't wait to finish to be able to start my business as this is the only source of income I will have.

Date of experience: July 28, 2022
Colorado
1 review
0 helpful votes
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Im having major issues
August 27, 2022

Im having major issues. My domain (meetatmidfield.com) is not accessible, it either redirects to meet-at-midfield.com (its another wordpress I control, but it is NOT set to redirect) or gives a security error that will not allow me to access the site. I am UNABLE TO WORK ON MY SITE for this reason, even though my wordpress site with the meetatmidfield.com domain seemed initially successful. Bluehost's Domains tab intermittently tells me that my DNS settings are incorrect (with a red indicator), but only offers to point me to my registrar (google domains.) Google proceeds to replace the "bad" information with identical "good" information, which turns the indicator on my Bluehost dash green—but it still throws errors, and only a few minutes later its red again. PLEASE HELP

Date of experience: July 27, 2022
New York
1 review
0 helpful votes
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Not particularly easy to understand the Wordpress connecting part

Date of experience: July 27, 2022
California
1 review
0 helpful votes
Follow Yi-Yin Q.
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Slow and buggy
August 26, 2022

Slow and buggy. Frustrated with Wordpress. The Wordpress builder only make things even more confusing.

Date of experience: July 27, 2022
Australia
1 review
0 helpful votes
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Setup was easy but despite having built Wordpress sites before (using other hosting companies), I am finding BlueHost hard to use. Lots of plugins installed which cost $$ and spam you with emails and notifications.

Date of experience: July 27, 2022
Massachusetts
2 reviews
0 helpful votes
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Having trouble getting my domain name to bring up the website.

Date of experience: July 27, 2022
Oregon
1 review
0 helpful votes
Follow Mike E.
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Not finding a web portal for my users or branding options for my domains email. I'd rather have my logo in the top left corner of the emails web portal instead of the name of the web app. Same with the login page if there is one. I also cant find an option for Aliases. I'd like for some of my email addresses to contain multiple. For example Mike@~~~ should also be Michael@, and i'd like to be able to customize it further to add more and split the emails out manually using filters.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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I am having a really difficult time making edits to my website and it keeps going offline

Date of experience: July 26, 2022
Oregon
1 review
0 helpful votes
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I'm still figuring our what I'm doing. I can't really give an accurate rating

Date of experience: July 26, 2022
Louisiana
1 review
0 helpful votes
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I am confused
August 26, 2022

I am confused. I only want Bluehost domain and WordPress.org for sure. I accidently clicked Migration when I was going forward to build my site.

I clicked on Write your blog and it says WordPress.com.

I keep trying to go back and nothing.

I contacted support and they gave me some type of token, but the number changes every 30 seconds.

I am not computer savvy.

I was on:
https://my.bluehost.com/hosting/app/#/onboarding/wordpress/migration

Now I am at:
Https :// my/bluehost.com/hosting/app/#

Can you please bring me back to where I need to go to have a WordPress.org???

Date of experience: July 26, 2022
Minnesota
1 review
0 helpful votes
Follow Matthew U.
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There are a number of steps to complete to set up a website, and while each one is not difficult, all of them together are fairly overwhelming. Currently I'm trying to have my SSL certificate verified and it's not working and my email account will won't receive emails but can send them and my website still has a temporary domain name instead of the one I paid $100+ to buy. It's frustrating.

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
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There are issues loading and it is not easy to figure things out the first time.

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
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I am lost and not able to get my site theme up. I need help.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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I want to change my domain name and website name. I literally just purchased this service/product 1 week ago maybe. I have no idea how to change it. Please help

Date of experience: July 26, 2022