On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy signup and hosting setup. Had a little trouble with forcing ssl, not obvious, had to do a little searching. Also establishing a free email was a little tricky, thought Email&Office tab did it, not cpanel.
Not user friendly, the blocks are complicated, and the add on paid service are not that valuable or helpfull
Require very complicated PW and to much security for small and simple stuff.
I just need my SSL Certificate turned on and can't seem to get to someone to help. When I click chat it doesn't take me to anyone i can chat with
I would like to start my simple blog, creates a daily message, give URL and domain link on my blog homepage for readers to respond with messages and feedback. I don't think I need a big flashy web site presence.
Please let me see, "Start you blog here, Bluehost will guide you through it"
I am a new customer. Working from my phone, I'm prohibited from making simple changes to my profile. I followed a link sent by a chat rep, hoping that I'd be able to access and change my profile information that way. This is taking too much time.
I joined with much hesitancy as I am not tech savvy. I understood there was some help where they ask if you want a little or a lot of help, preliminary questions about the website I want... etc. I just was put to the home page with a list of shortcuts a login to wordpress, etc. I have no idea where to go from here.
Horrible. Not able to create site. Thought this would be quicker than Godaddy
I have tried several times to use the builder option but it never loads.
Easiest setup I have had in getting my site running.
Way too complicated for a beginner, very bad experience.
The login had issues an my affiliate link is not showing up but it seems to work well.
The biggest issue I have currently is the login never logs in with my password. It tells me that I'm locked out. I know that I am using the correct password. I'm thinking there is maybe a brute force attack or someone trying to crack the password, but its very annoying.
I also can not copy and past my post from another blogger to here which is annoying but not my primary concern this moment.
Been challenging to use the website builder. At first, it wouldn't load and then next, t keeps crashing.
Just getting used to it, haven't done a site in a while and liked the old html / cpanel stuff...
Having a lot of trouble connecting to my existing domain.
Site is down/Error is Safari can't can't find server. This is one day after loading Divi and building a "Coming Soon" page.
Building a website first time, in bluehost top sheet, there are three confusing options
1. My Sites
2. Log into Wordpress
3. Edit site in Builder. Which one am I supposed to use? I tried all three and was coming and going and no idea where I was
I have tried to start my website/blog several times. It is not saving the information and I have to start over again. I find the dashboard not to be intuitive at all.
I have built many other websites using templates on other platforms that are way easier to navigate.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members