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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Alabama
1 review
0 helpful votes
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Some things have been hard to locate. I'm also not experienced in building a website, so that has been difficult because I can't find any info on how to do certain things. Maybe I'm just looking in the wrong places.

Date of experience: August 1, 2022
Mexico
1 review
0 helpful votes
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Still going through the learning curve. Seems user friendly. First day got some errors. Keep on seeing a white screen upon logging into wordpress through bluehost.

Date of experience: August 1, 2022
Australia
1 review
0 helpful votes
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A bit clunky
August 31, 2022

A bit clunky. Took two hours to get a basic blog page up, and then nearly 24 hours before it was live. Too slow.

Date of experience: July 31, 2022
Illinois
1 review
0 helpful votes
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Overall the experience has been good, but getting the email setup wasn't as easy as it should have been.

Date of experience: July 31, 2022
Utah
1 review
0 helpful votes
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I can't get the "coming soon" message to go away even though I've launched the site.

Date of experience: July 31, 2022
Nevada
1 review
0 helpful votes
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I am having a lot of issues saving pages. I cannot get buttons to navigate to pages. The home page that it started me out with will not delete, there appears to be no control page to manage pages and get them to connect with navigation buttons

Date of experience: July 31, 2022
Minnesota
1 review
0 helpful votes
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Should Not Be In Business
August 30, 2022

I rate this service as a ZERO, not a one!

I have been unable to access the 'Edit in Website Builder' function for one month now. I cannot change or add content to my page - only post a blog! Useless. I have spoken with tech support, used their chat support and had managers open escalation tickets only to be told every time that this is a known problem affecting many accounts. We don't have a fix but engineers are working on it. No we cannot migrate you over to a server that works.

What kind of service is this? If my business were dependent on this site, I would be out of business. I can't understand how Bluehost is recommended by WordPress and others.

Date of experience: July 31, 2022
Virginia
1 review
0 helpful votes
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It has been a great experience
July 31, 2022

It has been a great experience - easy to use, trusted by many, and recommended by Mark Harbert.

Date of experience: July 31, 2022
Iowa
1 review
0 helpful votes
Follow Amelia R.
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I had lots of difficulty using the website builder in the bluehost/woldpress combination option. Online tutorials were more user friendly and helped me start my website.

Date of experience: July 31, 2022
Nevada
1 review
0 helpful votes
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Navigation hasn't been the smoothest
August 30, 2022

Navigation hasn't been the smoothest. Still trying to maneuver through the site to find what I'm looking for.

Date of experience: July 31, 2022
Canada
1 review
0 helpful votes
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Absolutely horrendous website building experience. Randomly bugs out and wipes out my work without saving it. Sometimes doesn't load. The worst I've ever experienced.

Date of experience: July 31, 2022
New York
1 review
0 helpful votes
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Frustrating
August 30, 2022

Frustrating. I cannot link my domain to this website to create my website

Date of experience: July 30, 2022
Kenya
1 review
0 helpful votes
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Your servers are stable, just speed up loading time

Date of experience: July 30, 2022
North Dakota
1 review
0 helpful votes
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This is too $#*!ing difficult
August 30, 2022

This is too $#*!ing difficult. I've watched several tutorials and I'm not seeing the same screens they are showing

Date of experience: July 30, 2022
Tennessee
1 review
0 helpful votes
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Ok, the blue host extra support on top of word press did not launch.

Date of experience: July 30, 2022
Washington
1 review
0 helpful votes
Follow Bernadette Q.
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So far there are pages that are non-responsive. When I was trying to create a new site and selected a new site, entered a folder, and clicked Next, it didn't do anything or go anywhere.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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I was hoping to get started right away after receiving my receipt and was unable to move forward, having not received my SSL certificate due to have to wait for the "domain to be resolved" taking what has been 2 of the reported "2-3 hour" wait.

Date of experience: July 30, 2022
Virginia
1 review
0 helpful votes
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Confusing menus and it feels like everything is trying to sell more products.

Date of experience: July 30, 2022
Missouri
1 review
0 helpful votes
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Its a little hard to find things
August 29, 2022

Its a little hard to find things. For instance the new email set up is under the advanced tab instead of the email & office tab. If you go to that tab first you only find a link for Google Workspace which cost money. I had to Google how to get a free business email with bluehost and search a couple articles before I found one that showed it was moved to the Advanced tab. You should put things your clients are looking for under their corresponding tabs. But for the most part I really like the site

Date of experience: July 30, 2022
Wisconsin
1 review
0 helpful votes
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Multiple issues logging in and out
August 29, 2022

Multiple issues logging in and out. Needing to jump into canva to create items. Wish i could do it with bluehost.

Date of experience: July 30, 2022