On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Haven't really started yet. So far so good. But I can't write a review without using the tool.
I joined bluest because my previous website was with WordPress. Articles said that Bluehost is simple to use and has the WordPress plug in. However, bluehost is way confusing and I wish I had just gone back to WordPress, without the middle man.
Gave me free domain and i see do it later so now i dont know how to change it
Super hard to navigate. Very confusing for a beginner. I am not sure what bluehost is and hoe it relates to WORDPRESS. Not sure if I need to buy a site or if I need to build 1. I purchased a trial because it said best for beginners... but sadly it is not easy.
Had trouble at the moment of payment, the transaction went through, but the option to create a password never appeared, had to go to forgot password to create one.
Things are running very slow. The website builder would not open for me at first and it opened randomly when I logged in today and never loaded.
I have requested a full refund on my Hosting purchase.
But there was 16$ substracted because I used "a coupon" for the registration, which was a charge of the same amount.
Very unpleasant.
This is taking far too long to point my domain from godaddy to blue host, done it before and was almost instant, so you spiel about get it up and running meh
I received tech support today and the person on the phone was absolutely wonderful! Helped me so much!
I accidentally misspelled my new domain name from godaddy when I enrolled in Bluehost domain server. It has been a huge process to update Bluehost and it was easy and fast at godaddy. I tried the text help from Bluehost. I did not receive a response for 6 hours, which was 1230am my time. I stated I no longer needed help as I used chat. The person kept texting me 3 more times and eventually stopped. Then I received another text from another person at 4am. Working through chat has also been challenging. I've communicated with 2 people. I am hoping to resolve my issue today now that I've updated my DNS with godaddy. It's frustrating that it's taking so long to resolve.
I would like to be able to click on themes to see what they look/feel like before choosing one. The only option was to see tiny thumbnails and then choose one.
I am still trying to verify my domain with my email provider
The setup has been the worst I've ever experienced. I've use Bluehost before and never had so many problems getting Wordpress set up. Still contemplatin canceling.
I could easily become a loyal Bluehost user for life! The prices are affordable, site is easy to navigate and I'm looking forward to getting my new site up soon!
The Control Options are different from another hosts, I'm taking a learning curve but so fast to understand the settings for my website, and BTW... its faster than others
I'm trying to get to my cpanel and its difficult. When I called I thought I could put in a new user but everytime I do it doesn't take... this is frustrating!
Amanda Taylor is ABSOLUTELY EXCELLENT - knowledgeable, courteous, dependable, patient, organized and cares. It's because of her that I decided on Bluehost as the new host for our website.
Just getting started, everything has been really easy so far
When I bought my three year website subscription I needed to use Bluehost's website builder to meet a deadline and the service was down (kept on freezing whenever I would finish the preliminary formatting). I called in and had the problem circumvented in roughly 48 hours. Last I checked the issue wasn't resolved but the techs were kind enough to help set me up with a more bear bones structure that I had to build out and personalize.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members