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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Denmark
1 review
0 helpful votes
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This amazing, easy and at an excellent price, well done people

Date of experience: August 5, 2022
Jersey
1 review
0 helpful votes
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Currently finding it very hard to set-up wordpress. I have previously used names.co.uk which is simpler, but not as good value. Hopefully I will learn your navigation and ways of working.

Date of experience: August 5, 2022
Canada
1 review
0 helpful votes
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Dreadful interface
September 3, 2022

Dreadful interface. Bluehost generated some random temp domain instead of linking to my purchased domain. Website I built disappeared after tech support fiddled with something... Will have to start from scratch.

Date of experience: August 4, 2022
Delaware
1 review
0 helpful votes
Follow Estelle H.
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I just want to create email accounts now that i have my domain and it isnt straightforward.

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
Follow R.L. J.
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I successfully registered my new domain yesterday. I created an account login and password for my new website, but now I can't login to WordPress. It rejects my password but won't send me an email to create another one. I'm locked out of WordPress and need help.

Date of experience: August 4, 2022
Washington
1 review
0 helpful votes
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Had some issues, customer support told me to perform actions that would have taken down our entire website.

Date of experience: August 4, 2022
Illinois
1 review
0 helpful votes
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I haven't even been able to design my website yet, and I am already having to call customer service with help fixing my SSL Certification. I'm not entirely sure what that even is, but it sure is frustrating.

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Some confusing U XD choices, but good customer service
August 4, 2022
Updated review

I almost dropped the service on day 1, since the "Email & Office" link on the Home page takes you to a sales page for Google Workplace, and NOT to the domain's email, as one might expect. Email is an important part of the service for us, and one would logically think that link would take you there. You might mention this to your U XD team. Luckily, I stumbled onto the email under the Advanced subpanel. Strange place to find something so common. Later, we needed assistance with a domain transfer and some confusing and unclear terminology choices, but received solid help.

Date of experience: August 4, 2022

I almost dropped the service on day 1, since the "Email...
August 11, 2022
Previous review

I almost dropped the service on day 1, since the "Email & Office" link on the Home page takes you to a sales page for Google Workplace, and NOT to the domain's email, as one might expect. Email is an important part of the service for us, and one would logically think that link would take you there. You might mention this to your U XD team. Luckily, I stumbled onto the email under the Advanced subpanel. Strange place to find something so common.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
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First timer
August 4, 2022

Love how easy this site is and how helpful it is to build your website!

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Response
August 4, 2022

I honestly can't remember the experience as I'm doing several things to figure out Wordpress, but so far any problems I've had have been operator error.

Date of experience: August 4, 2022
Nebraska
2 reviews
0 helpful votes
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Learning curve
September 3, 2022

With very little experience it is a step learning curve.

Date of experience: August 4, 2022
Viet Nam
2 reviews
0 helpful votes
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If I had known starting with WordPress/Bluehost was this complicated to do a simple 'drag and drop' site, I would have gone back to Weebly from the beginning instead of wasting the $77.00 of a domain. It took me about 3 hours to set up with Weebly pre-covid and had two sites then. Wordpress was a piece of $#*! then and in my view, still is...

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
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Too many internal processes unique to Bluehost
You push and trick users into being the registrar.
This is not good practice in general for people wanting to protect their property.
Also your support is short on knowledgeable staff and quick resolutions and it is long on excuses that make to technical sense.

Date of experience: August 3, 2022
Canada
1 review
0 helpful votes
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Figured out how to customize the template :)
Wish there were more than 5 templates to choose from though :(

Date of experience: August 3, 2022
Texas
1 review
0 helpful votes
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Beyond what I could even want
August 4, 2022

Beyond what I could even want. So professional and courteous at the same time. I am so excited.

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Wordpress keeps giving me log in issues
September 2, 2022

Wordpress keeps giving me log in issues. Having issues with passwords. Has not been very user friendly.

Date of experience: August 3, 2022
Texas
1 review
0 helpful votes
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Sensitive to my needs.
August 3, 2022

I subscribed to Bluehost, but soon found myself unable to use the service for personal reasons. Bluehost understood my situation, and promptly help me resolve the issue..

Date of experience: August 3, 2022
North Carolina
1 review
0 helpful votes
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Not very clear on how to ad google sense when widget option is missing.

Date of experience: August 3, 2022
Arizona
1 review
0 helpful votes
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Quite detailed oriented, very good website, only issue is the learning curve, but that was expected.

Date of experience: August 3, 2022
Pennsylvania
1 review
0 helpful votes
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CDN and configuring is not loading to fully set up the site

Date of experience: August 3, 2022