Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am trying to set up a blog for my daughter's baking, and after doing some research, decided that bluehost was the best along with a wordpress blog. I've signed up for both, however, I have no idea what the first step to get started is. I've tried contacting customer service through the chat, but that didn't get me any closer. What I need is a step by step guide for dummies explaining how to pick a theme, set it up, and point the domain to the blog. I'm sure it's out there, I'll keep looking.
WTF all the auto wizards are crapping out. I just bought a theme... purchase went through... can't find it
Poor customer service, always trying to get off the chat session. I thought Godaddy was bad but they were actually far superior.
First time website builder, carpenter by trade and so far so good, easy to use
Okay it is good but i have issues and your support is sleeping
Coding not as efficient with Safari browsers. Stuck at "Creating Your Site" screen. Tried Firefox but still the same. Using MacOS. New user too, it may have some issues.
Getting support as a beginner has been very frustrating and difficult
Its often confusing how to get into certain facets of designing and how to access different areas. I also get error codes with no explanation of the error and how to fix it
It seem that you guys sold me a domain that is already in use with another company!
Customer rep grossly misinformed on me getting my Wordpress site transferred. She spoke to me in a very technical manner and even said I had to pay to get my data transferred since the plug-in didn't work. I had to speak with a supervisor to get real help
I want my little slice of the internet, especially to make money every month so i can quit my day job, but i need mt niche and im not sure enough to move forward.
Cannot log into word press
Tried several times to no avail
So far it has been pretty easy to create my first website
I am finding the website creation extremely difficult to understand and put together. I want a very simple blog but this is so hard to understand. I don't understand why the theme I picked doesn't populate. I just want to write. I absolutely hate this part of set up and need help.
Still trying to figure this blog thing out but so far it has been very enjoyable.
Site builder is a little less intuitive than I thought it would be
What happened to your awesome hosting service? This just no longer works - your management portal is so slow its unusable.
So its my first time creating a web site and I expect that after buying the product it wont request to much effort to use wordpress, but I still can start doing the web site because something is missing in the DNS transfering process.
For someone who has NO website design knowledge, such as terminology, the site is very difficult. A definition page on what these different items are would be great.
I have been using Bluehost for a few years now, and I am very satisfied. Chat support is available and is willing to dig in and help with any issues I have. I now set my website design customers on Bluehost.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.

