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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Florida
1 review
0 helpful votes
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I am trying to set up a blog for my daughter's baking, and after doing some research, decided that bluehost was the best along with a wordpress blog. I've signed up for both, however, I have no idea what the first step to get started is. I've tried contacting customer service through the chat, but that didn't get me any closer. What I need is a step by step guide for dummies explaining how to pick a theme, set it up, and point the domain to the blog. I'm sure it's out there, I'll keep looking.

Date of experience: August 15, 2022
Massachusetts
1 review
0 helpful votes
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WTF all the auto wizards are crapping out. I just bought a theme... purchase went through... can't find it

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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Poor customer service, always trying to get off the chat session. I thought Godaddy was bad but they were actually far superior.

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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First time website builder, carpenter by trade and so far so good, easy to use

Date of experience: August 15, 2022
Jordan
1 review
0 helpful votes
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Okay it is good but i have issues and your support is sleeping

Date of experience: August 15, 2022
Philippines
1 review
0 helpful votes
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Coding not as efficient with Safari browsers. Stuck at "Creating Your Site" screen. Tried Firefox but still the same. Using MacOS. New user too, it may have some issues.

Date of experience: August 14, 2022
Alabama
1 review
0 helpful votes
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Getting support as a beginner has been very frustrating and difficult

Date of experience: August 14, 2022
Texas
1 review
0 helpful votes
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Its often confusing how to get into certain facets of designing and how to access different areas. I also get error codes with no explanation of the error and how to fix it

Date of experience: August 14, 2022
Texas
2 reviews
0 helpful votes
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It seem that you guys sold me a domain that is already in use with another company!

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Customer rep grossly misinformed on me getting my Wordpress site transferred. She spoke to me in a very technical manner and even said I had to pay to get my data transferred since the plug-in didn't work. I had to speak with a supervisor to get real help

Date of experience: August 14, 2022
New Jersey
1 review
0 helpful votes
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I want my little slice of the internet, especially to make money every month so i can quit my day job, but i need mt niche and im not sure enough to move forward.

Date of experience: August 14, 2022
GB
1 review
0 helpful votes
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Cannot log into word press
Tried several times to no avail

Date of experience: August 14, 2022
Missouri
1 review
0 helpful votes
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So far it has been pretty easy to create my first website

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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I am finding the website creation extremely difficult to understand and put together. I want a very simple blog but this is so hard to understand. I don't understand why the theme I picked doesn't populate. I just want to write. I absolutely hate this part of set up and need help.

Date of experience: August 13, 2022
Arizona
1 review
0 helpful votes
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Still trying to figure this blog thing out but so far it has been very enjoyable.

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Site builder is a little less intuitive than I thought it would be

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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What happened to your awesome hosting service? This just no longer works - your management portal is so slow its unusable.

Date of experience: August 13, 2022
Colombia
1 review
0 helpful votes
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So its my first time creating a web site and I expect that after buying the product it wont request to much effort to use wordpress, but I still can start doing the web site because something is missing in the DNS transfering process.

Date of experience: August 13, 2022
Georgia
1 review
0 helpful votes
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For someone who has NO website design knowledge, such as terminology, the site is very difficult. A definition page on what these different items are would be great.

Date of experience: August 13, 2022
Ohio
1 review
0 helpful votes
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I have been using Bluehost for a few years now, and I am very satisfied. Chat support is available and is willing to dig in and help with any issues I have. I now set my website design customers on Bluehost.

Date of experience: August 13, 2022