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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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Had a really hard time with your services so far. I hope my experience gets better. It's been less than 2 weeks since I purchased your services and I've had to talk to 6 customer service representatives already. It's not looking good...

Date of experience: August 19, 2022
Colorado
2 reviews
0 helpful votes
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Unable to transfer wordpress.com to wordpress.org because of "known issue". Waiting for resolution. But I appreciate the availability of online Chat support.

Date of experience: August 19, 2022
Indonesia
1 review
0 helpful votes
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My account name is signed randomly
August 19, 2022

I asked them to change the account name. A lot of rejection in the first place but in the end he agreed to change it. Until now there is no info about it.
I was a very disappointed with this policy. You do not give option from the time I filled up the sign in form.

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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Fast and friendly service
August 18, 2022

Experience was good and had my issues resolved quickly

Date of experience: August 18, 2022
Latvia
1 review
0 helpful votes
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Thanks foir good service
August 17, 2022

Still need to think how to make *******@need.lv
You have suggested to me maile as: *******@need.lv, but need to make *******@need.lv
Why you not suggested tegular mails? Info@ or other

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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The site is slow and glitchy
September 16, 2022

The site is slow and glitchy. I can't get anyone on the chat to help.

Date of experience: August 17, 2022
Idaho
1 review
0 helpful votes
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Well
September 16, 2022

Well. I signed up for BlueHost on great recommendations. I signed up and started a domain transfer and I feel COMPLETELY ABANDONED. Why does the chat keep telling me something different? I can do MOST of the work myself, however, I need BlueHost to do their part so I can keep doing my part.

Date of experience: August 17, 2022
Oklahoma
1 review
0 helpful votes
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So far it's been fantastic, but it would have been helpful if there was a clear theme for landing pages.

Date of experience: August 17, 2022
Hungary
1 review
0 helpful votes
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Not so good, bad experience so far, getting solved some issues, but the first impression was bad

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Its hard to understand what did i pay over $250 for a year for. I dont know what i can or can not do. I have no explanation on what i paid for and everything i choose to use is asking for more money and im starting to not have that same exciting feeling i had when i found out about this program.

Date of experience: August 16, 2022
Rhode Island
1 review
0 helpful votes
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I am not sure what the problem is
September 15, 2022

I am not sure what the problem is. I received multiple email requests to verify my email which I did multiple times. When I try to open the link in the email, I get a message that says the app cannot be opened.

Date of experience: August 16, 2022
Arizona
1 review
0 helpful votes
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My site keeps having problems that I don't understand how to fix because they shouldn't happen in the first place and now its completely disconnected.

Date of experience: August 16, 2022
New Jersey
1 review
0 helpful votes
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Great Experience
August 16, 2022

The onboarding for my website went extremely well! The process itself was well defined and easy to follow.

Date of experience: August 16, 2022
Viet Nam
1 review
0 helpful votes
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Trying to look at templates for choices but it applied the type i clicked first?

Date of experience: August 16, 2022
GB
1 review
0 helpful votes
Follow Sandra E.
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I am finding it incredibly difficult to start building a website

Date of experience: August 16, 2022
North Carolina
1 review
0 helpful votes
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I find it difficult to navigate how to get the web site designed.

Date of experience: August 16, 2022
California
1 review
0 helpful votes
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Creating an email is proving extremely difficult. An east click just produces an error each time or the site times out. Same result in multiple different devices. Very frustrating

Date of experience: August 15, 2022
Illinois
1 review
0 helpful votes
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To many pop ups trying to get you to buy something extra

Date of experience: August 15, 2022
New Zealand
1 review
0 helpful votes
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I just incurred a large cost with no reminder, which I didn't want.

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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Extremely difficult to navigate to basic parts of the site. Logging into Wordpress but there is no username or password. Extremely unintuitive

Date of experience: August 15, 2022