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Bluehost

2.7

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From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Arizona
1 review
0 helpful votes
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I am having a hard time finding what I need to adjust my website.

Date of experience: August 21, 2022
New Hampshire
1 review
0 helpful votes
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My experience has been wonderful. The use of the software is easy and understandable.

Date of experience: August 21, 2022
Illinois
1 review
1 helpful vote
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Problems setting up email...
September 20, 2022

Problems setting up email... site was not "intuitive" and kept directing me to "Google" when I had already purchased it... also said price would be $3 per month, but I don't think I got that price. Can't set up email on phone or other devices. When accessing email on web, can send emails but not receive emails. Done this kind of thing for a multi-million $$ company so basic knowledge is in place. So frustrating.

Date of experience: August 21, 2022
South Carolina
1 review
0 helpful votes
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Not very user friendly so far
August 21, 2022

Not very user friendly so far. Hopefully it gets better.

Date of experience: August 21, 2022
Canada
1 review
0 helpful votes
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There are bit much to mention at this point but being able to reach here is a great achievement!

Date of experience: August 21, 2022
Canada
1 review
0 helpful votes
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Website is slow and customer service is frustrating and unhelpful

Date of experience: August 21, 2022
Michigan
1 review
0 helpful votes
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First Time User
August 21, 2022

This was the first time that I have used Bluehost. I had no trouble at all. Easy to use.

Date of experience: August 21, 2022
Georgia
1 review
0 helpful votes
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Having difficulty navigating how to set up and publish my site. The themes are difficult to work with an it is difficult to figure out how to publish a user friendly blog website. Even when I've set up one before.

Date of experience: August 21, 2022
Spain
1 review
0 helpful votes
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Really struggling to get my domain name attached to my website

Date of experience: August 21, 2022
Florida
1 review
0 helpful votes
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New to this
August 21, 2022

New to this. So far so good. Definite learning curve.

Date of experience: August 21, 2022
Michigan
1 review
0 helpful votes
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I am unable to choose from a wide selection of templates. I get forced to choose only from one possibility, sometimes four at most. I expected to have a wide range of customizable templates to choose from.
When I do choose one, I can't customize it to my preferences.
When I finally put something basic together and click on "finish," the "creating your site... almost there" notification circles for hours without completing the task. And I finally close down the link and everything I've done is lost. I have wasted literally hours--MANY Hours--trying to make it work and it doesn't.

Date of experience: August 20, 2022
Massachusetts
1 review
0 helpful votes
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Confused about the relation between Bluehost and Wordpress. Can you create a website on Bluehost without Wordpress?

Date of experience: August 20, 2022
Minnesota
1 review
0 helpful votes
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I am running into so many problems with my domain and putting my website together and it's probably a problem on my end but I'm so tired and so frustrated and so sad. I'm sorry.

Date of experience: August 20, 2022
Canada
1 review
0 helpful votes
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So far, so good. Still getting acquainted with managing my Bluehost (BH) account, using Cpanel, etc.

The BH chat support is AMAZINGLY GOOD! Can't say enough good things about your support staff :)

Date of experience: August 20, 2022
Illinois
1 review
0 helpful votes
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I have designed my page twice now and it will not display. I've called and have held for hours. No support

Date of experience: August 20, 2022
Canada
1 review
0 helpful votes
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I have been in the process of migrating a website to Bluehost for 3 weeks now. I kept being told to wait for another 24-48 hrs for things to process (maybe 4 different times) and at one point they even said that I need to wait 5-7 days. I had to push support to take my case seriously and finally, they escalated my case. I received an email on a Friday to check that the correct content was being migrated on a temp domain. I checked and it was all good. I emailed back to confirm the content and complete the migration that following Monday. Nothing happened within 48 hrs so I confirmed again on Wednesday. Still, nothing happened so I called on Thursday to ask what was going on, and support told me the migration team was wondering why I wasn't replying to their email to confirm the site (which I did twice). So I sent 3 other emails that day to confirm the site and hopefully have the site migrated. I was told to wait for 24 hrs. Here were are 24 hrs later and I wake up to an email saying the site is successfully migrated. I check the site that was migrated and it is the COMPLETELY WRONG site! Now I have called again to explain all this to support AGAIN and I'm told to wait until Monday for the migration team...

I'm extremely disappointed with this entire process with Bluehost. I wouldn't recommend this hosting to anyone.

Date of experience: August 20, 2022
District of Columbia
1 review
0 helpful votes
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I find it so challenging to set up my site... especially themes etc

Date of experience: August 20, 2022
Pennsylvania
1 review
0 helpful votes
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Signing up was easy, wish there were more tutorials readily available on the site, had to go to youtube to really learn the ins and outs of website creation.

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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It's been great
August 20, 2022

It's been great. I wish i was more computer savvy.

Date of experience: August 20, 2022
Wisconsin
2 reviews
0 helpful votes
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Not easy to navigate
September 19, 2022

Not easy to navigate. Templates from themes aren't working. Super frustrating having to do everything by hand when purchased themes.

Date of experience: August 19, 2022