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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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GB
1 review
0 helpful votes
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I'm having difficulty setting my blog up, it seems quite complicated and I can't find where the help is. I thought it would be lot easier to set up. I just want to get to the blog writing part

Date of experience: September 2, 2022
France
1 review
0 helpful votes
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Very usefull tools for everything I want to do, but confused about processes and what is or isnt required for my site.

Date of experience: September 2, 2022
Mexico
1 review
0 helpful votes
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Im a bit disappointed on the difficulty for self users just to create a page. I cannot edit wordpress and cannot add contact info.

Date of experience: September 2, 2022
Maryland
1 review
0 helpful votes
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Cannot access most features on mobile. Menus overlay and don't dismiss. Site elements obfuscate critical links on responsive mode.

Date of experience: September 1, 2022
Alabama
1 review
0 helpful votes
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Cannot remove domain
October 1, 2022

Cannot remove domain. Your website guide to remove domain is inconsistent with what is actually on the website.

Date of experience: September 1, 2022
Tennessee
1 review
0 helpful votes
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Site is user friendly
September 1, 2022

Site is user friendly. I forget passwords easily, so I appreciate that!

Date of experience: September 1, 2022
Alabama
1 review
0 helpful votes
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Having trouble figuring out the whole website building

Date of experience: September 1, 2022
Florida
1 review
0 helpful votes
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Not able to enter site in builder for weeks now, keep getting an error message.

Date of experience: September 1, 2022
Virginia
1 review
0 helpful votes
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A little overwhelming, but the prompts are helpful in directing what to do.

Date of experience: September 1, 2022
New York
1 review
0 helpful votes
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The migration process has not been smooth nor easy to communicate with the team.

Date of experience: August 31, 2022
New Mexico
1 review
0 helpful votes
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Difficult to use
September 30, 2022

Difficult to use. I was trying to watch a tutorial on how to use it and it had me delete a bunch of ad-ins that now nothing works when I try to do anything. Customer service is not understanding what I'm asking them to do. I feel like I just wasted $150 bucks on something that was supposed to be easy.

Date of experience: August 31, 2022
Colorado
1 review
0 helpful votes
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Not easy
September 30, 2022

Not easy. Not simple enough. Not fast enough. No good examples. No good tutorials. Bombarded by tips and offers that do not help a beginner. First time using "support" I'm told about bluesky service instead of offering where to find help or tutorials.

Date of experience: August 31, 2022
Virginia
1 review
0 helpful votes
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I received the help from a lady staff. So far it is good

Date of experience: August 31, 2022
Australia
1 review
0 helpful votes
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It is very frustrating trying to work out how to do stuff

Date of experience: August 30, 2022
West Virginia
1 review
0 helpful votes
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I'm logged in and cannot change my profile. Message says I am not authorized.

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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I am on tech support with Sharma and it is a horrible experience.

Date of experience: August 30, 2022
Texas
1 review
0 helpful votes
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Somehow I purchased more than one domain
September 29, 2022

Somehow I purchased more than one domain. I received a receipt for only the desired domain. However in my account a different domain is registered as primary and contains all of my plugins. I have contacted support numerous times with no help. Still dealing with it now.

Date of experience: August 30, 2022
GB
1 review
0 helpful votes
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Have recently discovered I am paying for Codeguard - something I do not use and did not choose (I don't even have a website). I had a chat with a representative who told me I was unable to have the addon refunded as I didnt notice it within 30 days of purchace. This is just theft.

Date of experience: August 30, 2022
California
1 review
0 helpful votes
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I don't know yet
September 29, 2022

I don't know yet. Having a hard time accessing production site db vs staging site db. So far only able to access staging site db. Clearly they have different databases because they have different users right now but its only showing that I have 1 database and only allowing me to view the staging one.

Date of experience: August 30, 2022
GB
1 review
0 helpful votes
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Getting a 404 error message when i try to load my website!

Date of experience: August 30, 2022