Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The UI for working on site building is not as clear as it could be.
So far, everything is slow and take a very long time to load. Not very easy to navigate and not explanation for logging in.
I was able to create the website but there are so many options and extra cost, I don't understand what should I use or what should I not use.
Not to sure if I have a host for my website or not
Difficult to use. The option for the free domain has disappeared even though I was told it could be created later. Confused, disappointed.
I paid for a domain name to start my blog, but it used an odd temp name instead. Why did I pay for a domain name if I cannot use it? I cannot figure out how to change it :(
Out of the box, brand new website and many plugins and 1 theme are giving me problems. FTP certificate will not match my account therefore I can't connect to ftp
I have tried to begin designing my blog 3 seperate times now and it has not allowed me.
Login failures, no help, cannot post, not user friendly
Not so good in down time but best in assisting with chat support
Please type a quick message about your experience so far
Thank you for your feedback.
I'm having so much trouble understanding the set up of this site, I'm confused on what is what. Im very comfortable with site building and this has been not very user friendly.
For me there is a lot of confusion about my domain. I initially chose to skip choosing a domain and now I'm having trouble getting the website to show my domain name.
Am enjoying an awesome experience thus far, thank you folks:)
Yes - the temp domain created in Wordpress site is so confusing. I have had a Wordpress site for a long time now hosted on AWS EC2 instance, and now wanted to take it a next level up.
So paid for domain with AWS, but to setup this lot is super confusion.
A clean page linked to the Bluehost admin console will be AMAZING!
Also the main page show Google Workspace as the default email solution... I know it is an option, but darn...
Honestly, its quite a pain in the rear end to start a website. I'm considering switching to wix
Even though the email is free you still need an email host at a cost. Once you get to your emails you cant get back to other parts of BlueHost. The website building is not user friendly contrary to what it claims online.
Overall good experience. New to blogging I just set one up and wrote my first blog. Looked at analytics and saw that it monitored "Likes" however, the website had no place for a reader to check "like" So called help desk. He was very nice and helpful. He did not know why but did some research and told me it was an add on made possible with a plug-in. So I found the plug-ins and ordered one. Have not yet been able to check to see if it is working. But I would rate the help as positive.
The representative helped me and met all of my needs
I'm having a lot of fun building my first website but it can be confusing & overwhelming.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.

