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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Canada
1 review
0 helpful votes
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The UI for working on site building is not as clear as it could be.

Date of experience: September 5, 2022
Oklahoma
1 review
0 helpful votes
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So far, everything is slow and take a very long time to load. Not very easy to navigate and not explanation for logging in.

Date of experience: September 4, 2022
Colorado
1 review
0 helpful votes
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I was able to create the website but there are so many options and extra cost, I don't understand what should I use or what should I not use.

Date of experience: September 4, 2022
New Zealand
1 review
0 helpful votes
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Not to sure if I have a host for my website or not

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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Difficult to use
October 4, 2022

Difficult to use. The option for the free domain has disappeared even though I was told it could be created later. Confused, disappointed.

Date of experience: September 4, 2022
Florida
1 review
0 helpful votes
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I paid for a domain name to start my blog, but it used an odd temp name instead. Why did I pay for a domain name if I cannot use it? I cannot figure out how to change it :(

Date of experience: September 4, 2022
Uruguay
2 reviews
9 helpful votes
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Out of the box, brand new website and many plugins and 1 theme are giving me problems. FTP certificate will not match my account therefore I can't connect to ftp

Date of experience: September 4, 2022
Utah
1 review
0 helpful votes
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I have tried to begin designing my blog 3 seperate times now and it has not allowed me.

Date of experience: September 4, 2022
Florida
1 review
0 helpful votes
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Login failures, no help, cannot post, not user friendly

Date of experience: September 4, 2022
Canada
1 review
0 helpful votes
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Not so good in down time but best in assisting with chat support

Date of experience: September 4, 2022
Japan
1 review
0 helpful votes
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Please type a quick message about your experience so far
Thank you for your feedback.

Date of experience: September 4, 2022
Georgia
1 review
0 helpful votes
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I'm having so much trouble understanding the set up of this site, I'm confused on what is what. Im very comfortable with site building and this has been not very user friendly.

Date of experience: September 3, 2022
Utah
1 review
0 helpful votes
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For me there is a lot of confusion about my domain. I initially chose to skip choosing a domain and now I'm having trouble getting the website to show my domain name.

Date of experience: September 3, 2022
New York
1 review
0 helpful votes
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Am enjoying an awesome experience thus far, thank you folks:)

Date of experience: September 3, 2022
South Africa
1 review
0 helpful votes
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Yes
October 3, 2022

Yes - the temp domain created in Wordpress site is so confusing. I have had a Wordpress site for a long time now hosted on AWS EC2 instance, and now wanted to take it a next level up.
So paid for domain with AWS, but to setup this lot is super confusion.
A clean page linked to the Bluehost admin console will be AMAZING!

Also the main page show Google Workspace as the default email solution... I know it is an option, but darn...

Date of experience: September 3, 2022
Canada
1 review
0 helpful votes
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Honestly, its quite a pain in the rear end to start a website. I'm considering switching to wix

Date of experience: September 2, 2022
Nevada
1 review
0 helpful votes
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Even though the email is free you still need an email host at a cost. Once you get to your emails you cant get back to other parts of BlueHost. The website building is not user friendly contrary to what it claims online.

Date of experience: September 2, 2022
Iowa
1 review
0 helpful votes
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Overall good experience
September 3, 2022

Overall good experience. New to blogging I just set one up and wrote my first blog. Looked at analytics and saw that it monitored "Likes" however, the website had no place for a reader to check "like" So called help desk. He was very nice and helpful. He did not know why but did some research and told me it was an add on made possible with a plug-in. So I found the plug-ins and ordered one. Have not yet been able to check to see if it is working. But I would rate the help as positive.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Cancellation of a service
September 2, 2022

The representative helped me and met all of my needs

Date of experience: September 2, 2022
Arkansas
1 review
0 helpful votes
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I'm having a lot of fun building my first website but it can be confusing & overwhelming.

Date of experience: September 2, 2022