Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Nissa H.
Unfollow Nissa H.
Share Review
Report Review

Ok, it sucks, im sorry to say
October 10, 2022

Ok, it sucks, im sorry to say. One will need customer support to create. Its the worst website builder. That why its cheap

Date of experience: September 10, 2022
GB
1 review
0 helpful votes
Follow Telman S.
Unfollow Telman S.
Share Review
Report Review

Im struggling to use because IT illiterate but site is great so is the assistance

Date of experience: September 10, 2022
Colorado
1 review
0 helpful votes
Follow Emily W.
Unfollow Emily W.
Share Review
Report Review

I have not been able to set up my website because this experience has been so poor, I've been led to sites that seem to be the true websites but instead appear to be traps for stealing data. This isn't very user friendly like it claimed to be and honestly I want a refund. I thought I could trust this site because it was connected to my google domain but I 've been wholly dissatisfied with the experience

Date of experience: September 10, 2022
Oregon
1 review
0 helpful votes
Follow Jim H.
Unfollow Jim H.
Share Review
Report Review

For a beginner there is a big learning curve, and while there is a huge selection of plugins, it is also overwhelming.

Date of experience: September 9, 2022
Kenya
1 review
0 helpful votes
Follow Ismael V.
Unfollow Ismael V.
Share Review
Report Review

I have many issues with your company I have created a website with you but it doesn't work you are fake

Date of experience: September 9, 2022
Virginia
1 review
0 helpful votes
Follow Samuel C.
Unfollow Samuel C.
Share Review
Report Review

So far my experience has been great using blue host it's easy to log in and so far the SLL security is working properly and the WordPress site is now active.

Date of experience: September 9, 2022
Jamaica
1 review
0 helpful votes
Follow Havanah O.
Unfollow Havanah O.
Share Review
Report Review

Customer service was super easy to reach and resolved my issue right away.

Date of experience: September 9, 2022
New York
1 review
0 helpful votes
Follow Esther C.
Unfollow Esther C.
Share Review
Report Review

Why did my website stop working just a few days after launching? I've never had this happen before simply because of a verification issue — now even after verifying it is still not working…

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
Follow Julie W.
Unfollow Julie W.
Share Review
Report Review

Nothing makes sense!
October 9, 2022

Nothing makes sense! I can't get anything to work.

Date of experience: September 9, 2022
Wisconsin
1 review
0 helpful votes
Follow Marin M.
Unfollow Marin M.
Share Review
Report Review

I have been having some trouble with multiple errors showing on pages where I should be able to edit the site. I think something is wrong and I'm not sure how to fix it.

Date of experience: September 9, 2022
Florida
1 review
0 helpful votes
Follow Christopher L.
Unfollow Christopher L.
Share Review
Report Review

The platform doesn't seem very intuitive, I feel like I'm going in circles. Also, I went through google business account and the price quote was 9.99 a month but when I signed up it did not give me this price. The price is 14.99.

Date of experience: September 9, 2022
West Virginia
1 review
0 helpful votes
Follow Allison Z.
Unfollow Allison Z.
Share Review
Report Review

Very slow response time
October 9, 2022

Very slow response time. Cannot even build my site because when I press Finish at the end, it loads for more than an hour saying it is building my site...

Date of experience: September 9, 2022
Malta
1 review
0 helpful votes
Follow Hannele Q.
Unfollow Hannele Q.
Share Review
Report Review

My site stopped working because of Bluehost plugin not working on Wordpress. Trying to contact your chat but the chat button is not responsive. :(

Date of experience: September 9, 2022
Kenya
1 review
0 helpful votes
Follow Purity H.
Unfollow Purity H.
Share Review
Report Review

Easy to use platform even for us who are not techies

Date of experience: September 9, 2022
Texas
2 reviews
0 helpful votes
Follow Megan Q.
Unfollow Megan Q.
Share Review
Report Review

Very difficult to setup!
October 9, 2022

Very difficult to setup! I contacted customer service and was told it would be resolved with a few hours, but nothing.

Date of experience: September 8, 2022
Montana
2 reviews
0 helpful votes
Follow Ellen A.
Unfollow Ellen A.
Share Review
Report Review

New site
September 8, 2022

I've been building a new site for my oil paintings and Bluehost and Wordpress have been an excellent source to build within. Wordpress is fairly easy to use and navigate once you understand the basics. I have yet to optimize the site for SEO access but am confident that when the time comes Bluehost will come through with any issues I may have.

Date of experience: September 8, 2022
Illinois
1 review
0 helpful votes
Follow Tram Z.
Unfollow Tram Z.
Share Review
Report Review

The chat service is extremely slow
October 8, 2022

The chat service is extremely slow. The representative will provide a solution and not wait to ensure the solution works. The representative ends the chat.

Date of experience: September 8, 2022
New York
1 review
0 helpful votes
Follow Shirley E.
Unfollow Shirley E.
Share Review
Report Review

I'm still in the process of understanding everything.

Date of experience: September 8, 2022
Puerto Rico
1 review
0 helpful votes
Follow Victor N.
Unfollow Victor N.
Share Review
Report Review

So far so good!
September 8, 2022

It has been a pleasant experience. Very easy access to wordpress.

Date of experience: September 8, 2022
Colorado
1 review
0 helpful votes
Follow Debra I.
Unfollow Debra I.
Share Review
Report Review

This is very complicated and I can't figure it out

Date of experience: September 7, 2022