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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Texas
1 review
0 helpful votes
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Can not connect domain i bought from you to wp site

Date of experience: September 14, 2022
Kenya
1 review
0 helpful votes
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Great!
September 14, 2022

Great!
Simple and straightforward way to start off a website!

Date of experience: September 14, 2022
Florida
1 review
0 helpful votes
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Best service ever!
September 14, 2022

Michael helped me with a huge problem and it has now been resolved! Thank you!

Date of experience: September 14, 2022
Michigan
2 reviews
0 helpful votes
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Extremely frustrating
October 14, 2022

Extremely frustrating. What is wrong with you BH? You suck!

Date of experience: September 14, 2022
Canada
1 review
0 helpful votes
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Bluehost has no idea what they are doing, they want your money then leave you with no support because their customer service is horrible and they just keep passing the buck because they have no idea what they are doing, they say they are WP supporter but they are not, they are hacked, they are full of malware and then they say oh well, pay us more money for security, it's all a HUGE pirate scam! STAY AS FAR AWAY FROM BLUEHOST AS POSSIBLE TOTAL SCAMMERS

Date of experience: September 14, 2022
GB
1 review
0 helpful votes
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Satisfied
September 14, 2022

So far I've had a satisfactory experience and I'm only in the preliminary stage of developing my blog.

Date of experience: September 14, 2022
Japan
1 review
0 helpful votes
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Too much downtime
October 14, 2022

Too much downtime. That needs to be improved urgently.

Date of experience: September 13, 2022
California
1 review
0 helpful votes
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Exuberant
September 13, 2022

=D Happy =D

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Date of experience: September 13, 2022
Ireland
1 review
0 helpful votes
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I would suggest giving assistance in remember what is required in password - like special character

Date of experience: September 13, 2022
Albania
1 review
0 helpful votes
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The option to create email non existent for my Website

Date of experience: September 13, 2022
Florida
1 review
0 helpful votes
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Not easy to find themes for site building; purchase of domain cannot be changed when incorrectly spelled. Has been less than easy to manage set up.

Date of experience: September 13, 2022
Alabama
1 review
0 helpful votes
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Love how the web builders allows for many page templates.

Date of experience: September 13, 2022
Utah
1 review
0 helpful votes
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The site seems to be really slow for some reason. I am considering moving to another host.

Date of experience: September 13, 2022
South Carolina
1 review
0 helpful votes
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Both bluehost and WordPress platforms are not user-friendly. Too many options, too many menus. The blocks on WordPress jump and pop. I can't edit a Title block. I built two websites with WordPress in 2012 and 2014, easy-peasy. Now it's simply NOT simple, and I feel it just forces people to hire the blue host designers.

Date of experience: September 13, 2022
Canada
1 review
0 helpful votes
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I have tried a number of time to use the Website Builder function and it DOES NOT WORK! I talked to one of your support and they tried to sell me more product. Totally disappointed. Going to Square Space. And I want my money back.

Date of experience: September 13, 2022
Pakistan
1 review
0 helpful votes
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Date of experience: September 13, 2022
Texas
1 review
0 helpful votes
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The sales person that assisted me said that Bluehost supports non-WordPress websites. I have a site running phpBBS and using MySQL. Once my account was paid for and set up the sales person transferred me to tech support. I told them what I needed to do. They sent me a document for setting up a WordPress site. I told the tech I was speaking with that I don't have a WordPress site. He said to just follow the same instructions - which doesn't work, doesn't make sense. I tried to set up my FTP so I could transfer my files from my server over to Bluehost. I can't get the FTP to work. This isn't a good experiance. I opened the 24/7 Chat, and entered the problems I was experiancing. No response for over 15 minutes, nothing. I'm going to continue to try and get this working but am also ready to submit for the 30 day refund and go somewhere else.

Date of experience: September 13, 2022
Missouri
1 review
0 helpful votes
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Customer service is great, the service in generally is amazing. The platform is easy to use

Date of experience: September 12, 2022
Ohio
1 review
0 helpful votes
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First time user transferring from Network Solutions. We'll see.

Date of experience: September 12, 2022
Massachusetts
1 review
0 helpful votes
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Install of Wordpress is not working for me. Within minutes I had an error that doesn't allow me to work in Wordpress

Date of experience: September 12, 2022