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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Arizona
1 review
0 helpful votes
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I cannot get into my site
October 19, 2022

I cannot get into my site. It keeps saying it is corrupted. I have not even built anything out. Please help.

Date of experience: September 18, 2022
Arizona
1 review
0 helpful votes
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Customer service has been amazing, but I haven't been able to get my account out of being locked to actually design and work on it. I'm hoping to be able to transfer my domain over to bluehost to make my experience better & hopefully get everything situated.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
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I have found it a little bit difficult to build the website as I want. I need lots of help from my coder husband, and he also sometimes has to bumble around looking for how to do things. It seems like this would be so fast if only we were to shell out all kinds of money for other tools, but I would really rather not do that.

Date of experience: September 18, 2022
Pennsylvania
1 review
0 helpful votes
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I had to wait one week before I had access to my account. Then that went away. I have spent eight hours with Chat Support over the past two weeks.

Date of experience: September 18, 2022
Wyoming
1 review
0 helpful votes
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A few technical difficulties at the beginning and a learning curve, but overall things are looking professional.

Date of experience: September 18, 2022
Ireland
1 review
0 helpful votes
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The nav is confusing, like how do i use elementor in wordpress now that I've add the plugin. I'm a beginner and it just opens up window after window...

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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Charging me 15 days before renewal date. I expect a full refund!

Date of experience: September 18, 2022
Arizona
1 review
0 helpful votes
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I did not want WordPress hosting, selected shared hosting. I planned on installing it myself. You throw in too much stuff that we don't need.

Date of experience: September 18, 2022
Australia
1 review
0 helpful votes
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This is so confusing there is no sep by sep wizard I' having to use youtube with is so out of date it not working.

Date of experience: September 17, 2022
Canada
1 review
0 helpful votes
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As a first time website builder, it would be helpful to have step by step instructions on what to purchase first, second and so on. It took three chats with your chat support people to figure out how to actually get a domain.

Date of experience: September 17, 2022
Washington
1 review
0 helpful votes
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Enterprising relieves time with busyness & a new creative form

Date of experience: September 17, 2022
Colorado
1 review
0 helpful votes
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Nothing but errors with the most expensive theme/editor. Nothing works and support couldn't help as of yet. Such a waste of money and time.

Date of experience: September 17, 2022
Florida
1 review
0 helpful votes
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The account was assigned an incorrect primary domain and after chatting with support they said it was fixed yet it still haven't been fixed. We are dead in the water until we can get the Primary Domain issue fixed.

Date of experience: September 17, 2022
Pennsylvania
1 review
0 helpful votes
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I dont personally like how the interface is setup, aswell as i cant seem to add a proper redirect on my site and find the user url for it i can only seem to find the admin url.

Date of experience: September 17, 2022
Iowa
1 review
0 helpful votes
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I have been designing websites for almost 10 years. I most of my sites are hosted on GoDaddy and some I host on my own server. I decided to try BlueHost. Purchasing my domain and installing WordPress was easy. But after that nothing worked. I could not select any template for my site and none of the editors worked. I called customer support - they said it was a server communication issue and supposedly fixed it. But still I cannot seem to edit this site.

Exactly what good is a site that looks nothing like what I want and that cannot be changed?

Date of experience: September 17, 2022
Florida
1 review
0 helpful votes
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I am unable to activate my domain
October 17, 2022

I am unable to activate my domain. I called customer care to let them know ai am unable to because I entered the wrong email. The email was changed however I still have not gotten the activation email to enable my site

Date of experience: September 17, 2022
Australia
1 review
0 helpful votes
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The premium template i chose for the site doesn't seem to be the template fitted, ontop of that i have experienced a "critical error" of which i am struggling to find the resolution. The good reviews I've seen for this site, they seem to be challenged

Date of experience: September 17, 2022
Egypt
1 review
0 helpful votes
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My domain and ssl is not working properly and i am trying to contact support with no response

Date of experience: September 16, 2022
Virginia
1 review
0 helpful votes
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Super easy to transfer my domain and jump into development

Date of experience: September 16, 2022
North Carolina
1 review
0 helpful votes
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It's confusing!
October 16, 2022

It's confusing! Do I have to have a Wordpress.com login in order to have a Wordpress website?

Date of experience: September 16, 2022