On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything is laid out in a logical and easy to follow manner. Great for customers at all skill levels. Thanks!
Such a hard website to use for a novice and a pain for logging in
You guys have provided superior customer services when compared to GoDaddy! I am so very happy I transferred my hosting to you guys.
Excellent, but I have not had much time to progress with the work required.
I am trying to set up my blog page and I cannot find my page that I worked on today,, Navigating to work on things should be better!
The website keeps on failing to load and navigation is really confusing
I have received a number of telemarketing texts, emails, and phone calls about setting up a website in the 3 days since I registered my domain. I paid extra for Bluehost to not publish my contact info in registering the site so I feel taken advantage of and deceived. I also had trouble as I purchased 2 domains and would like to make the second one my primary domain, but couldn't make the switch right away. I understand that this possibly couldn't be helped and I don't blame Bluehost for it, I just mention it as part of my "overall experience" and to say that I haven't actually been able to do much yet.
For all the intuitiveness this process should have, thus far everything has been a struggle. I have an image for what I want to attain for a website, but the implied flexibility isn't really flexible at all.
Mind you, I'm a former Flash designer, so I'm doomed anyways.
I don't know what i am doing, i have sent 3 messages an no one gets back to me.
I started to design the site, but the steps are confusing to me. I started one on wix which was easy, but was advised to use blue host. I really would like to have someone help me
Had problems getting logged in properly but support was very helpful in fixing issues. Ty
Not allowing me to use my domain (petrjmarrketing.com) saying it belongs to some one else, when loging into wordpress their is no funnel
I am not able to edit my website for 2 days, cannot log into wordpress
The main page seems to reset my site every time I try to make small changes.
Not enough clear instructions; why not add a teaching/instructional video to your site for this new generation, huh? :))
I am a complete rookie to creating a website. Neeraja, the representative held my hand and was very patient as I executed her instructions.
Im confused on how to get started, not great with computers
Creating a web page is not that easy as it should be.
I couldn't even log in to my website after I exited it on the first day I had it due to an error regarding my SSL. I contacted blue host customer support and they were able to help me regain access to my site after a week. Incredibly frustrating to lose access to my site by something I didn't have control over. I am very satisfied with bluehost's customer support.
Can't even log in to my website after I exited it on the first day I had it. Still struggling to get access to it.
A lot to take in for a beginner but its going to be worth it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members