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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Florida
1 review
0 helpful votes
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My main webpage of my website doesn't display any text-content. I called the phone number for customer service and spoke to a lady who directed that the Technical Support in Arizona would fix the problem. That was 3-days ago, and the problem is still there.

Date of experience: November 7, 2022
Minnesota
1 review
0 helpful votes
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I have used Bluehost for many years
December 8, 2022

I have used Bluehost for many years. I have never had a problem building and maintaining websites -- until today. I also am having many problems with selecting on items options and having a "try again later" message or an error.
I can't set up email and it appears that you no longer support email. I don't know what that means for the existing domains that I support. I also am unhappy with what it implies for my new website I am creating today.

Date of experience: November 7, 2022
Maryland
1 review
0 helpful votes
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Good experience!
November 8, 2022

It was good and very helpful to get started with my business!

Date of experience: November 7, 2022
Jamaica
1 review
0 helpful votes
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The platform could be a little bit more user friendly.

Date of experience: November 7, 2022
Nevada
3 reviews
0 helpful votes
Follow Carole Q.
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After moving my web hosting account to BlueHost, I am sorely disappointed. My web site has not been visible to anyone for 2 months! I have moved the account elsewhere. BlueHost will not refund money after 15 days even though they did not hold up their end of the bargain. Their customer service is abysmal as well. The reason that they gave was that they had "Faulty servers" Not a good indication of a reliable host!

Date of experience: November 7, 2022
South Carolina
1 review
0 helpful votes
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It's been very easy to get started because everything is easy to follow.

Date of experience: November 7, 2022
Canada
1 review
0 helpful votes
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Not too bad but had lots of trouble setting up primary domain on a. Ca extension. Purchasing process was not working

Date of experience: November 6, 2022
Pakistan
1 review
0 helpful votes
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SO far so good
November 7, 2022

SO far so good. Your support is very good. Dashboard is user friendly.

Date of experience: November 6, 2022
Singapore
1 review
0 helpful votes
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My experience thus far hasn't been great. First I had trouble with signing up for a hosting package as the payment gateway you have on this site didn't allow for my payment to go through. Then when contacting the chat, there was no one responding the first time I tried. I tried the next day again, the same thing happened with the payment failure. I contacted chat again, this time there was someone who responded but they were EXTREMELY SLOW to respond to my queries. They finally gave me a different landing page to sign up through, but the amount I paid for the domain and hosting plan was higher than what was previously advertised to me on BlueHost's site and on the previous landing page where I tried to sign up. This is an EXTREMELY BAD user experience and had it not been for a recommendation from a friend to use Bluehost, I would have given up altogether in the first round of trying to sign up and go with another hosting platform.

Date of experience: November 6, 2022
Texas
1 review
0 helpful votes
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Great service
November 6, 2022

Great service. Beautiful templates through Wordpress.

Date of experience: November 6, 2022
Utah
1 review
0 helpful votes
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This site has been great, so far
November 6, 2022

This site has been great, so far. I have no complaints

Date of experience: November 6, 2022
AE
1 review
0 helpful votes
Follow farhana Y.
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I cannot change my domain name its very frustrating

Date of experience: November 6, 2022
Missouri
1 review
0 helpful votes
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This is my first time making a website and this seems to be a great place to learn. We will see

Date of experience: November 6, 2022
Florida
1 review
0 helpful votes
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This is too difficult for me, but I have had a Shopify store before just fine.

Date of experience: November 6, 2022
Florida
1 review
0 helpful votes
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My experience so far has been less than satisfactory. Mainly it's a result of my not trying to approach this in a smart and organized manner. Bluehost has been just fine so far.

Date of experience: November 6, 2022
Kentucky
1 review
0 helpful votes
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I don't know what's goin on
December 6, 2022

I don't know what's goin on. MyWordpress isn't loggin in from the Bluehost page, and it was working yesterday so i don't know. It's really pissing me off though, so, yeah not a good time to ask for an opinion

Date of experience: November 6, 2022
Arkansas
1 review
0 helpful votes
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To continue on to word press i keep get an error code.

Date of experience: November 5, 2022
Utah
1 review
0 helpful votes
Follow Heitor S.
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Cant remove the "http://box5890.temp.domains/" from my domain name/URL. - Plus other annoyances like how difficult it is to navigate on your website.

Date of experience: November 5, 2022
Minnesota
1 review
0 helpful votes
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Everything is so easy to learn and navigate. Great experience

Date of experience: November 5, 2022
North Carolina
1 review
0 helpful votes
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This is awesome!
November 5, 2022

This is awesome! I am so excited to get this started and moving towards my Financial Freedom!

Date of experience: November 5, 2022