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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Colorado
1 review
0 helpful votes
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Stop popping up then I would give a higher rating, I am still trying to figure out the site and use it.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Customer service is hard to get in contact with. Customer service representatives do not have my best interest. My site was hacked and instead of getting help I was upsold a product I did not want. I found another solution with a different company that had better customer service.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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So far, my questions have not been answered. I have had some messages left by helping staff while I have been away from home, but when I try to return their calls, I get a message saying they cannot connect me at this time. So, I still have no idea how to start, and I still have not had help, although I can tell that people have attempted to contact me and I have attempted to contact them. Perhaps when people leave messages, they could also leave a time and day when they can be reached. That would be helpful.

Date of experience: February 24, 2023
Iowa
2 reviews
0 helpful votes
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I just recently joined, and I like it
February 24, 2023

I just recently joined, and I like it. The possibilities this site brings right to your doorstep it is amazing. Great for everyone wanting to do be their boss and making their own brand. I am impressed.

Date of experience: February 24, 2023
Arizona
3 reviews
0 helpful votes
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More my fault for computer illiteracy, working on it.

Date of experience: February 24, 2023
Nevada
1 review
0 helpful votes
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I find this to be confusing, and I keep getting frequent error messages.

Date of experience: February 23, 2023
New York
1 review
0 helpful votes
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Can't advance on the page
March 26, 2023

Can't advance on the page. Error messages everywhere

Date of experience: February 23, 2023
California
1 review
0 helpful votes
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New as of today, host server is not working and am not able to install the them that i also purchased today.

Date of experience: February 23, 2023
Florida
1 review
0 helpful votes
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Well I can't log in sometimes like my log in doesn't work. Other than that it is complicated I gotta sign in to my website after I'm already in Wordpress or something so I gotta figure it out other than that the editor and other stuff is good it is just kind of complicated to navigate but yeah also Jesus Christ Loves you and died for you

Date of experience: February 23, 2023
Nigeria
1 review
0 helpful votes
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I haven't been able to install wordpress since i bought a domain

Date of experience: February 23, 2023
GB
1 review
0 helpful votes
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It is looking good so far but I have a long way to go

Date of experience: February 23, 2023
Washington
1 review
0 helpful votes
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A bit complicated
March 25, 2023

A bit complicated. Not sure how things are going just yet.

Date of experience: February 23, 2023
GB
1 review
0 helpful votes
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Great website at the end although not always easy to navigate around building site

Date of experience: February 23, 2023
Kentucky
1 review
0 helpful votes
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Customer support was very helpful in resolving a domain name issue.

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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Mr. Wardall of the Design Team gave me a lot of excellent information.
So far use of your hosting details has been kindly intuitive.

Date of experience: February 22, 2023
Ohio
1 review
0 helpful votes
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Wordpress is extremely difficult to use, thought this was supposed to be easy :( taking forever to make just 3 simple pages

Date of experience: February 22, 2023
Florida
1 review
0 helpful votes
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Whenever I ask for technical support the agent just try's to sell me more stuff and wastes my time. Your company hasn't given me any confidence to spend any more money on this website so far

Date of experience: February 22, 2023
Uganda
1 review
0 helpful votes
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Found it a little difficult to navigate the site including assigning my domain, finding the cpanel etc.

Date of experience: February 22, 2023
Colombia
1 review
0 helpful votes
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They´re asking to transfer the domain, it appears a requirement and I disagree

Date of experience: February 22, 2023
New Mexico
1 review
0 helpful votes
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I'm trying to cancel and am getting the run around. The site is misleading.

Date of experience: February 22, 2023