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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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New Mexico
1 review
0 helpful votes
Follow Lawrence Z.
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I just set up my new domain through blue host using the WordPress software. Unfortunately now I am unable to access my domain through wordpress due to a SSL issue. I have no experience with SSL configuration so am not sure how to resolve this issue.

Date of experience: February 27, 2023
Canada
1 review
0 helpful votes
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So far so good and having fun discovering the many possibilities on such a huge platform and excellent choices.

Date of experience: February 27, 2023
Kentucky
1 review
0 helpful votes
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I tried setting up my free domain and I can't do it. 1st year is suppose to be free with my package.

Date of experience: February 27, 2023
Colorado
1 review
0 helpful votes
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I have no clue or experience in what I am doing. Maybe it is just me but I don't know where wordpress starts and bluehost begins. Than you throw in the emails an Google analytics down load. Wow. But we will get through it and be smarter for it.

Date of experience: February 27, 2023
AE
1 review
0 helpful votes
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Response rate is very slow
March 29, 2023

Response rate is very slow. Agents giving different solutions. It seems they do not know how resolve technical issues, and follow a manual without really understanding the issue. Agents give conflicting messages. It took me from 9:30am to 5:30 to set emails and I still have issues

Date of experience: February 27, 2023
India
1 review
0 helpful votes
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Pathetic service
March 29, 2023

I have been calling them since morning and whenever i call them they tell me to wait for a while( they say that we are checking the issue) and after that they are not responding to me. Now this is 4th time in a row and everyone of them is doing the same thing saying that we are checking the issue and then after 10 or 15 minutes they are disconnecting the call.

Date of experience: February 27, 2023
Florida
1 review
0 helpful votes
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Every time I try to access tools to get my website done they want to charge me for everything.

Date of experience: February 26, 2023
Washington
1 review
0 helpful votes
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Site editor shows a completely blank page. No idea how to proceed.

Date of experience: February 26, 2023
Tennessee
1 review
0 helpful votes
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Y'all made it sound like creating a wordpress website was going to be a breeze... both Bluehost and Google should be hung up by there toes and drained of all bodily fluids and then drawn and quartered! Y'all ripped me the $#*! OFF!

Date of experience: February 26, 2023
Canada
8 reviews
0 helpful votes
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How can you promote a free domain name when there is no free domain offered and you put a price on it even if's available!? I bought it elsewhere for cheaper too.don't do that people know

Date of experience: February 25, 2023
New Jersey
1 review
0 helpful votes
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Having trouble figuring out how to add text boxes to sections

Date of experience: February 25, 2023
Iowa
1 review
0 helpful votes
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Hard to use and start the website
March 27, 2023

Hard to use and start the website. Wix was much easier to use.

Date of experience: February 25, 2023
Mexico
1 review
0 helpful votes
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The signup process was confusing and i ended up with a domain name i didn't want. I was supposedly given another domain name but havent tried yet so cannot comment. And just today there is an issue with the login.

Date of experience: February 25, 2023
Texas
1 review
0 helpful votes
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Not east to use, not user friendly
March 27, 2023

Not east to use, not user friendly. Cannot figure out how to start my website.

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
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Very hard to navigate, my domain name that i entered did not work so i apparently have a computer generated one.

Date of experience: February 25, 2023
Alabama
1 review
0 helpful votes
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The layout is a little difficult for beginners. I'll give it some more time, but if it's going to be this complicated I may try another option.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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I came to blue host on an introductory offer, which included a domain for free. I selected my domain of choice and paid, but then when I created my account and accessed it, it didn't show the domain I had chosen. I had to purchase the domain for 2 years for an additional $50+. I contacted support to try and resolve this issue, but was just told that "refunds can not be issued on domains". If that is the case, then please fix the introductory offer so it doesn't state something that isn't true.

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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So far it's good
February 25, 2023

So far it's good. I used your chat and I don't know if they helped or not but it's nice to have some support.

Date of experience: February 24, 2023
Louisiana
1 review
0 helpful votes
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Having problems migrating but I am happy with the speed of things

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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I acquired this business recently and am new to this web based program for my web page info. I need to change the name of the business, set up a new url, domain name and it is challenging to find How to do it on this platform.

Date of experience: February 24, 2023