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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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Ask me later after I have done more. I'm gathering my social media website URLs to enter here, Interruptions for ratings is distracting me and causing multiple re-logons!

Date of experience: April 19, 2023
Montana
1 review
0 helpful votes
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Your support chat has a 1 out of 5 stars right now. Round and round and round about tokens being invalid.

Date of experience: April 19, 2023
Florida
1 review
0 helpful votes
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I tried all day yesterday to make a site and I couldn't get it to work. If it looked good on desktop it's awful on mobile. Noting was drag and drop like the ads, videos, and agent said it would be. I added a plug in called Elementor that a youtuber said would make building easier but anytime I pick a theme and load it, it's not the theme just words on a page. Nothing to drag and drop again. This platform is NOT user friendly and I'm ready to ask for a refund and forgo a website. I tried the message us feature that said my wait was one minute and it's been 10, so I called and I'm still waiting for help. So disappointed.

Date of experience: April 19, 2023
Illinois
1 review
0 helpful votes
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Just diffiicult to migrate my site. I am struggleing to get it done and now see i have a time limit on free migration. I am now also worried about security as I am finding out my old hosting site has such high security I can not add the migration plug in myself. I had to get help from the previouse host

Date of experience: April 19, 2023
GB
1 review
0 helpful votes
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The most non-intuitive platform I have ever come across

Date of experience: April 19, 2023
Georgia
1 review
0 helpful votes
Follow Ashley L.
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My log-ins are not working correctly between Wordpress and Bluehost. Every time I try to manage my site it's a different page for customization.

Date of experience: April 19, 2023
Tennessee
1 review
0 helpful votes
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Not very user-friendly to figure out how to customize and place stuff in your blog.

Date of experience: April 18, 2023
Georgia
1 review
0 helpful votes
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3 days and my site is still not up and running, FTP does not work, primary domain not switched, can't do anything

Date of experience: April 18, 2023
GB
1 review
0 helpful votes
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Generally good but I had to contact customer support to resolve issue where I didn't get the free domain name but it was resolved quickly and efficently

Date of experience: April 18, 2023
New York
1 review
0 helpful votes
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I'm having a difficult time building a website and unless I pay another 500$ I can't get any help? Seems I made a mistake chosing this. I'm sure you know I don't know what lots of this means, to force me to pay but that's not going to be accomplished. I will however figure it out without being strong armed. But I have to ask are you really hurting that bad for money that even after I've paid almost 300$ it's not enough? Smh. I'm just not familiar with this but I will be eventually without having to pay an outrageous amount of money. I'm trying to start a small business. I've already invested lots of someone else's money because they believe in my abilities as do I but the lack of clarity seems intentional and that's incredibly disappointing.

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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Just uncertain as to whether this is a good fit for me.

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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Struggling to figure out how to create a basic webpage. Wordpress is definitely not as intuitive as others I've used in the past.

Date of experience: April 17, 2023
New York
1 review
0 helpful votes
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Hard to understand the customer servie and took a long time. Had to call back

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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I keep getting 404 error messages. Even using videos, I can't get the website to load the templates and allow for editing.

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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For first time users the amount of additional plug in information and extra costs is not really upfront

Date of experience: April 17, 2023
Georgia
1 review
0 helpful votes
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I can't log in through wp-admin like I do for my other site...theme isn't doing what it advertised to do

Date of experience: April 17, 2023
Finland
1 review
0 helpful votes
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Very confusing
May 17, 2023

Very confusing. I did web pages in WIX in one evening but I can't understand this logic at all.

So frustrating.

Date of experience: April 17, 2023
China
1 review
0 helpful votes
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Terrible result of using a temporary url. You need to provide full disclosure on what it means and the future actions it may require. Very deceptive.

Date of experience: April 16, 2023
GB
1 review
0 helpful votes
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I'm finding it a bit confusing but the online help on Facebook messenger is so helpful

Date of experience: April 16, 2023
GB
1 review
0 helpful votes
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Hi, I bought a domain and a hosting package a couple of days ago the domain is "janicejames.co.uk" but if I try to view it in a browser or make any changes via wordpress I get this error message: Invalid SSL certificate. I'm not a very technical person and I don't know how to reslove this - can you help please?

Date of experience: April 16, 2023