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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Canada
2 reviews
5 helpful votes
Follow Nikki N.
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It is alright, but not much help to teach you how to build your website.

Date of experience: April 23, 2023
Georgia
1 review
0 helpful votes
Follow Mariya Q.
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Took forever to get the hosting even functioning. I felt like I was stuck in a hosting timewarp from 20 years ago.

Date of experience: April 23, 2023
GB
1 review
0 helpful votes
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Nothing actually works so far!
May 23, 2023

Nothing actually works so far! Just a string of different error messages!

Date of experience: April 23, 2023
Mexico
1 review
0 helpful votes
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Cuando quiero personalizar mi pagina, siempre me sale error y no he podido personalizarla

Date of experience: April 22, 2023
Massachusetts
1 review
0 helpful votes
Follow Soren A.
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I am completely new to this design world but have been in technology for 20+ years. WordPress popped up and then other design products & editors. I think I was supposed to select just one, but the whole process is confusing. I was hoping for simple steps to just follow.

Date of experience: April 22, 2023
Canada
1 review
0 helpful votes
Follow Ciara H.
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I'm very very very new to website making, I feel like it's not as simple as its made out to be

Date of experience: April 22, 2023
GB
1 review
0 helpful votes
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Ftp information unclear
May 22, 2023

Ftp information unclear. No email about ftp sent and difficult to use

Date of experience: April 22, 2023
Ohio
1 review
0 helpful votes
Follow Akintunde U.
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Great …..
April 21, 2023

Great …. Very easy and straight forward. It also have great features

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
Follow Jim Y.
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Very difficult to navigate when trying to build or edit anything on this site

Date of experience: April 21, 2023
California
1 review
0 helpful votes
Follow George T.
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Support had poor communication skills when used via chat.
Compared to other hosts that cost the same, this has less basic features like not even a single mailbox for a default email.

Date of experience: April 21, 2023
South Africa
1 review
0 helpful votes
Follow Imogen U.
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I am battling to import my old WordPress site. But that is not the fault of this new site. Just teething problems I suppose.

Date of experience: April 21, 2023
California
1 review
0 helpful votes
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Had an issue I thought would be resolved...apparently not...currently on hold...been waiting for almost 10 minutes...

Date of experience: April 20, 2023
Indiana
1 review
0 helpful votes
Follow Cassondra G.
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Started website using google log in. Then google log in stopped working and had to contact support to have password reset. Overall, not a great start.

Date of experience: April 20, 2023
Mexico
1 review
0 helpful votes
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No eh podido enviar correos desde mi servidor SQL

Date of experience: April 20, 2023
Oklahoma
2 reviews
0 helpful votes
Follow Leigh I.
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This is very hard to do
May 20, 2023

This is very hard to do. Right now I can't find my saved draft.

Date of experience: April 20, 2023
Connecticut
1 review
0 helpful votes
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I am still trying to get my issue resolved. Slow feed back, unhelpful responses.

Date of experience: April 20, 2023
Illinois
1 review
0 helpful votes
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Cannot get theme to install
May 20, 2023

Cannot get theme to install - frustrating way to start the day

Date of experience: April 20, 2023
Georgia
1 review
0 helpful votes
Follow christina A.
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This is so confusing and difficult to setup my business. I paid for a package to automate this process and it has been one big headache. Every time I try to get help ai puts me on with someone who has no idea what they are doing. I have been sent to blogs more questions or just left on hold!

Date of experience: April 20, 2023
District of Columbia
1 review
0 helpful votes
Follow Alan H.
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Your service SUCKS!
May 20, 2023

Your service SUCKS! I have to resent my password every single time I want to login...HORRIBLE! The worst!

Date of experience: April 20, 2023
Argentina
1 review
0 helpful votes
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Not certain about how to deal with all the things to do to get my account and domains on line

Date of experience: April 19, 2023