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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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The website as well as help is very misleading. I felt I wasted a whole year trying to understand the aplication
My email is down that I use for my business is down due to a server error. The person on customer service said it would be fixed in 24-48 hours...MAYBE. Also the manager let me know that he doesn't even USE Bluehost for email so they don't even use their own products. This is issue is costing me THOUSANDS of dollars today and Blue host doesn't care.
Ghastly customer service, long waits for people who don't understand the issue, lots of fumbles on Bluehost's part, and a bad-to-worse customer experience that's essentially trying to upsell and show ads instead of getting us to where we need to be. Hate it.
Difficult to find answers to questions and how to contact BlueHost to get answers. For example, I have been working with FullStaq Marketers program. When I started, I accessed Wordpress through Bluehost. Then apparently something changed and I can't find how to access Wordpress anymore through BlueHost. What changed?
Our server is down down almost a week, support is not helping
Lack of understanding from online chat. Okay discount but constantly being up sold a package i dont want. Or I'm not being told the truth about the services on offer.
Really great, but sometimes my site hangs and I have to log out of the whole thing and log back in again when I'm in the middle of an edit. But not a huge huge deal.
Just confusion all the time form your tech support
Keeps cutting out and not allowing me to see my page. It never used to do this and I need to keep hitting refresh to access it.
Although building a website have proved challenging as a beginner, the system has remained very stable.
I was supposed to get a follow up call and email yesterday and I did not receive any follow up.
Websites keep going offline temporarily for an unexplained reason
The tech is hanging up on me instead of assisting me.
Bluehost has been a great service, with decent pricing and exactly what I need as a small business owner/web designer.
Your renewal pricing is intentionally scammy. You've sent me several deceptive emails trying to trick me into new products. You must not have any faith in your products or service being good enough to sustain a customer base on their own, so I can only assume your products and service must be worse than your competitors. I'm cancelling all my accounts with you today.
Once you make your website and go back into your site it reverts back to the old original template. I have sent hours building a site only to have it revert back to the original. I have called in and had it fixed. However it again reverts back to the original template.
Customer service has always had language barriers. Maybe you should have some American's on staff. Feel free to call me if you want to hire some quality workers in the US of A *******790
Server speed and login ability is spotty but overall decent hosting compared to other hosting services we use
The issue has been escalated. It has been over a week and I do get updates apologizing for the failure of website backup to occur, and hopefully it will be corrected appropriately. Overall, the migration went smoothly once it started, but there were many hiccups along the way.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members