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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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TT
1 review
0 helpful votes
Follow ALLISTAIR P.
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Everyone is very professional, very knowledgeable and friendly. Very responsive to my situations when they arise. Not going anywhere else anytime soon!

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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I had an unlimited account
April 13, 2024

I had an unlimited account. You cancelled that. Switching away from Bluehost as soon as possible and letting everyone know about it.

Date of experience: April 3, 2024
Kentucky
1 review
0 helpful votes
Follow Carolyn R.
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I'm having a lot of trouble getting my site to update and I often have trouble even accessing bluehost (not today, but frequently throughout the time I've used the service).

Date of experience: April 3, 2024
GB
1 review
0 helpful votes
Follow Jacqueline C.
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Frustratingly every time I try to log in you advise that you are sending an authentication code to my phone and, you never do!

Date of experience: April 3, 2024
French Guiana
2 reviews
0 helpful votes
Follow Jaroslaw P.
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Does everything I need it to do
April 13, 2024

Does everything I need it to do. May explore more options as time goes on.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
Follow Marie-Sophie R.
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Great product, great service
April 13, 2024
Updated review

Great product, great service. Still getting used to the updated interface and finding things.

Date of experience: April 3, 2024

Easy to use, works great with wordpress, easy setup
May 19, 2022
Previous review

Easy to use, works great with wordpress, easy setup

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
Follow Don H.
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I cannot figure out how to make this domain name end. The business connected to it has failed completely. This new 3 year automatic rollover charge is likely to bankrupt me because I am not technologically sophisticated and don't know how to prevent this from going through. If it is on the mastercard it will trigger a default that will be a financial disaster for my already ruined credit rating. I have never been able to figure out how to make wordpress and bluehost work because I spend all my time and energy trying to recover my covid tanked fledgeling b&b venture. This latest charge to my credit card will be the end of it.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
Follow Mitchell A.
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SSL image serving is broken and nobody at Bluehost will help. Mail.app on iOS/macOS devices will not display remotely served images hosted on my site. Bluehost refuses to help.

Date of experience: April 3, 2024
AE
1 review
0 helpful votes
Follow Manish G.
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Cannot login easily
April 13, 2024

Cannot login easily. OTP doesn't arrive on the phone. New users don't get a login email.

Date of experience: April 3, 2024
Australia
1 review
0 helpful votes
Follow Kim L.
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I really haven't had the best time with you guys. You guys are helping but then it feels like you are only given a part of the information and when the issue hasn't been solve you realise that there are more or the information you were given wasn't all of it!

Date of experience: April 3, 2024
China
1 review
0 helpful votes
Follow Sandy O.
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The website does not load correctly in China, some css or js files cannot be downloaded because of firewall like google services. Thus causing major styling issues.

Date of experience: April 2, 2024
Canada
1 review
0 helpful votes
Follow Alice M.
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I have spent far too much time trying to launch the site. "Cannot upload you appear to be offline." Telephone help the first time wasn't helpful. Told me they didn't see a problem with my site. But all of my friends and I can't see anything but an error on the site. Searching the web for answers is not helpful for a newbie like me. I'm going around in circles, and the Wordpress editor drives me batty. Doesn't like Chromium, I'll try Firefox. OK never mind, I'll try Safari. Nope let me double check and see if this works on my PC. This is not what I call streamlined nor bug free. So frustrated! Even clicking on help couldn't even get me to the help menu. Wordpress should be separate from wpforms should be separate from bluehost.

Date of experience: April 2, 2024
Nevada
1 review
0 helpful votes
Follow Mike F.
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I don't like clicking through promotional marketing screens to get to my account. I don't like receiving marketing emails. I don't like being asked to take surveys. This is yet another survey. I sort of regret signing up sometimes.

Date of experience: April 2, 2024
Hong Kong
1 review
0 helpful votes
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Responsive
April 13, 2024

My issue had to go through multiple service agents several times, but they all know what the issues were, and suggested helpful answers. They also know when to raise it to the next level of support, and were very courteous when dealing with me.

Date of experience: April 2, 2024
California
1 review
0 helpful votes
Follow Harrison M.
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Slow, downtime and occasionally not working. Hard to get a hold of customer service

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Our website keeps having issues
April 13, 2024

Our website keeps having issues. First, the SSL would not install. Then after it was installed, it got uninstalled for 2 weeks. After 8 tech support calls, it got resolved. EIGHT CALLS where each support person said it would work within 45 minutes / 1-2 hours / 4 hours... but it doesn't ever get resolved.

Date of experience: April 2, 2024
Canada
1 review
0 helpful votes
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Awesome
April 13, 2024

Awesome. It has been easy to use and I was able to pick the theme I loved.

Date of experience: April 2, 2024
Mexico
1 review
0 helpful votes
Follow Catarino B.
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Excelent service
April 13, 2024

Excellent service, I really liked that you immediately resolved the problem and in a very courteous manner, you have a very well-trained person, I am very happy to be with you

Date of experience: April 2, 2024
Kentucky
1 review
0 helpful votes
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Your pin number restrictions are too severe for me to use my regular one.
Mail storage is too expensive.
The tone of your interface is unprofessional.

Date of experience: April 2, 2024
Oregon
1 review
0 helpful votes
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Having to click off of your ad before getting to editing is a pain in the $#*!

Date of experience: April 2, 2024