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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Everyone is very professional, very knowledgeable and friendly. Very responsive to my situations when they arise. Not going anywhere else anytime soon!
I had an unlimited account. You cancelled that. Switching away from Bluehost as soon as possible and letting everyone know about it.
I'm having a lot of trouble getting my site to update and I often have trouble even accessing bluehost (not today, but frequently throughout the time I've used the service).
Frustratingly every time I try to log in you advise that you are sending an authentication code to my phone and, you never do!
Does everything I need it to do. May explore more options as time goes on.
Great product, great service. Still getting used to the updated interface and finding things.
Easy to use, works great with wordpress, easy setup
I cannot figure out how to make this domain name end. The business connected to it has failed completely. This new 3 year automatic rollover charge is likely to bankrupt me because I am not technologically sophisticated and don't know how to prevent this from going through. If it is on the mastercard it will trigger a default that will be a financial disaster for my already ruined credit rating. I have never been able to figure out how to make wordpress and bluehost work because I spend all my time and energy trying to recover my covid tanked fledgeling b&b venture. This latest charge to my credit card will be the end of it.
SSL image serving is broken and nobody at Bluehost will help. Mail.app on iOS/macOS devices will not display remotely served images hosted on my site. Bluehost refuses to help.
Cannot login easily. OTP doesn't arrive on the phone. New users don't get a login email.
I really haven't had the best time with you guys. You guys are helping but then it feels like you are only given a part of the information and when the issue hasn't been solve you realise that there are more or the information you were given wasn't all of it!
The website does not load correctly in China, some css or js files cannot be downloaded because of firewall like google services. Thus causing major styling issues.
I have spent far too much time trying to launch the site. "Cannot upload you appear to be offline." Telephone help the first time wasn't helpful. Told me they didn't see a problem with my site. But all of my friends and I can't see anything but an error on the site. Searching the web for answers is not helpful for a newbie like me. I'm going around in circles, and the Wordpress editor drives me batty. Doesn't like Chromium, I'll try Firefox. OK never mind, I'll try Safari. Nope let me double check and see if this works on my PC. This is not what I call streamlined nor bug free. So frustrated! Even clicking on help couldn't even get me to the help menu. Wordpress should be separate from wpforms should be separate from bluehost.
I don't like clicking through promotional marketing screens to get to my account. I don't like receiving marketing emails. I don't like being asked to take surveys. This is yet another survey. I sort of regret signing up sometimes.
My issue had to go through multiple service agents several times, but they all know what the issues were, and suggested helpful answers. They also know when to raise it to the next level of support, and were very courteous when dealing with me.
Slow, downtime and occasionally not working. Hard to get a hold of customer service
Our website keeps having issues. First, the SSL would not install. Then after it was installed, it got uninstalled for 2 weeks. After 8 tech support calls, it got resolved. EIGHT CALLS where each support person said it would work within 45 minutes / 1-2 hours / 4 hours... but it doesn't ever get resolved.
Awesome. It has been easy to use and I was able to pick the theme I loved.
Excellent service, I really liked that you immediately resolved the problem and in a very courteous manner, you have a very well-trained person, I am very happy to be with you
Your pin number restrictions are too severe for me to use my regular one.
Mail storage is too expensive.
The tone of your interface is unprofessional.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.

