On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It works. I can afford it. Nobody's stolen my writing. Thanks for that. I appreciate you. I can't generate stats on website visits w anyone using any kind of privacy software, but I'm ok with "writing into the void."
It's been pretty good. Affordable. Thanks for that.
I've struggled with access to my CPanel/Email for over a year. I purchased a new account hoping to avoid the IP-blocked issues that Bluehost claims. Purchased on 11/27/23 and had to cancel due to BH Rep mistakes. Nce refund received purchased another 3-year plan on 12/2/23. STILL DON'T HAVE ACCESS TO MY WORDPRESS SITE My business (website) has been closed since 11/27.
I did not request privacy protection and certainly did not place it on autorenewal. How did this happen and which credit card was used?
I find it harder to find things in this new format.
Website speed is slow.
Customer support takes long time to connect
I bought the e-commerce bundle on Nov 22nd all the functionality didn't work until 12/8. Then when finally got it installed, the sales & discount portion not working properly
Change is good however if it effects in a negative way it's bad. It took me a long time to master the old platform, I'm not sure what else to say. I will be transferring all my domains to a new hosting platform.
I've been with you for years and as of today I think I'm done. Your purchasing process is exhaughsting and full of up sells and traps. I just want to get my domain name and go. Also I hate the email layouts. Google is much simpler and easier to use.
Failed to login using Firefox, no problem with Vivaldi.
Very rude on phone, complicated to understand in general
Should have the option to keep the old method.
Changing things makes it harder on the creators who have to keep up with them.
It's been a nightmare transferring my domain. Sill working on it after a week.
Service became so bad, I had problem with assigning new domain. And your support team didn't solve the issue. Moreover your teams told me you have too many domains and data. And my subsection is unlimited domains. So they gave unlogic reasons rather than solve the issue. And is seems your team are not aware enough about your new updates
Great customer service and help along the way. Much appreciated.
Tengo problemas al actualizarse la pagina ya que no actualiza en los moviles pero si en escritorio
1. So slow
2. No Users Control Panel
3. Everyday our clients send complaints about (Your website is down)
4. No more features for the old clients like discounting or anything else
5. We need you to upgrade your services not downgrade
6. Speed is needed
The control panel is getting worse every day, its design is uglier and less functional. To make matters worse, the online service doesn't even work, I can mention, for example, a backup I requested with a deadline of 48, and it's been more than a week since I received a response. Some time ago, I spent 4 days without the emails working. Blue Host is disappointing overall and in every area it can.
I have problems with emails constantly. And I've had problems with all my domains being infected with malicious files and in other cases the attendants are not prepared to solve the problem
Somethings don't get resolved quickly enough for my customers' websites and emails.
More that a week that I'm trying to pay (using a discount code) for renew of my hosting, but no way! And the only answer which I've got from tech support of bluehost is: check your bank. My bank is, even more - doesn't work paypal payment as well! When years and years I was using same PayPal address for my payment
Excellent quality products and the customer service is exceptional.
Bluehost is a pleasure to deal with. The product is great and the service is exceptional.
Extremely pleased with the service. Your representatives are the best
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members