On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
يرجى كتابة رسالة سريعة حول تجربتك حتى الآن
Site is navigation is not intuitive. Also, every time I sign on, I get a splash screen advertising some service that I don't want, and I have to click that I am not interested.
We have had continued issues with storage errors and emails not coming through due to a previously unknown limit on our unlimited storage. We have cleared out multiple GB of emails to free up space and yet it is continuing to happen randomly. Clearly this is an issue on bluehost's end.
Harder to use the large boxes with no preview per site. Better just list down the sites that i own, with clickable links going to my last links that i have visited
You took 76.50 out of my account without me knowing about it. I did not above.
I am contacting my bank to return it!
Ever since you migrated to Webpress from CPanel the ease of use of the site, the clarity of information, and the reliability of your site and services has degraded terribly. I regularly have things like auto renewal checked off for a reason get re added, there were multiple accounts created for me, which customer service couldn't understand at all both in how it happeend and in helping me with it, and even the way alerts were generated have been confusing and misleading for which account you're trying to contact me about, and on top of this the prices for hosting keep rising and with all this going on it seems to be in the wrong direction.
Unfortunately, we have experienced numerous errors and problems that are still not resolved after contacting the support time, now 5x's in one week. We paid for a site migration that was blotched, even though both sites were with Bluehost. Then, told that we had to pay for another migration in order for them to fix the issues. Then, when we went ahead and fixed it ourselves, the website is not having issues with the http. We called to ask them to fix it, told that they did and to wait 5 hours for the site to load correctly. It has now been almost 24 hours and it is still not fixed.
Not great customer support. Keep getting error messages about by SSL, which seems to be fine when checking elsewhere. The wrong email address is connected with the account on your end, but you won't seem to fix it.
I'm unable to access my website and it keeps crashing as it loads. It's supposed to be connected to WordPress but I can't actually get in. Images are breaking whenever I do try and reload it. I'm just unable to do anything really...
Hi you have emaled to say you are changing my package to an even more expensive pne without consultation or permisisson
Your services are expensive, I will give you that. Secondly, it is annoying that when I am creating a domain addon, I don't get to name the directory as I see fit. You just generate some weird stuff, it was not like that before.
Horrible service and support. You could have an issue from bluehost side for weeks and no one helps
This is terrible service, I am sorry. I am trying to transfer my domain to another registrar. I have requested the authorization code twice without any success. This is not the way to keep customers.
My emails still have not arrived in my inbox since 22/3/24
You gave away control of my website to an unauthorized person. This was a mistake that must be corrected.
Too difficult to understand and sick of these surveys
My TahoeBlue.com website, which I maintained as a subdomain of my eljbcom account at Bluehost, was deleted when the tahoeblue.com subdomain was deleted from my hosting account through no action of my own. Thinking that some restriction on the number of websites supported after changes in account policies occurred, I saw an offer to "upgrade" to an account that supported 3 websites, not 2. However, the "upgrade" was a severe DOWNGRADE, because I had an unlimited storage account (which used 60 GB at the time), and the result of the "upgrade" was actually to LOWER my storage capacity to 40 GB!
Even worse, I was told it was not possible to cancel the "upgrade" and revert to my previous account.
I was forced to "upgrade" again to the most expensive hosting account just to have sufficient storage allocation to cover my current 60 GB. Not only was my website destroyed, but now I am paying twice as much for less storage than I had before. Totally LAME treatment and consideration for a customer who has had an account with Bluehost for nearly 20 years! LAME, SHAME, SHAME! :((
I've been choosing Bluehost for my personal, business, and client web solutions for years. I have noticed marked improvement over the time.
Email spamexperts has been down for months without a single notification from Bluehost, though they are fully aware of the issue and are still charging my account. The ad after login is irritating and there's no way to say "STOP SHOWING ME ADs. I'm TRYING TO WORK HERE!"
Customer service quality is poor after been with you guys for over 14 years I not longer happy with the service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members