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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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I do not appreciate the attempts to upsell your products via anxiety producing banners when I first log-in. Please remove them from my account.
Had many issues with malware attacks and it appears that the malware got injected from the server side. Escalated this many times but no resolution.
My site has been down for two weeks! I've contacted support 4 times!
I never could use your service because I initially bought my domain in Italy and never understood how to transfer it to bluehost, I feel like I hadn't the necessary support for this
Bluehost is fine but since it only allows you to have one website and charges more than Hostinger who allows 100 I will be migrating my site as soon as this year's subscription is complete.
I can't get this dumb-$#*! "Message Us" window to go away, and it is keeping me from paying my account because I can't see the whole screen.
Please, get your tech team to put an X in the "Message Us" window so I can close it!
Your useless customer service representative had me on hold for nearly an hour to fix something that she couldn't even figure out, yet when I put my mind to it and figured out what it was, took me all of 3 minutes to fix. I will be moving to Squarespace because their editing software is user friendly.
I'm upset that the plan I've used for years is going away and I'll eventually be forced to pay MORE for the service I already have. I had unlimited sites and now I'll be limited to 3 under my current plan? This is a hobby, not a business and you're killing me.
Bad experience with your internal way of displaying billing and making it confusing...
I have nothing but troubles with my accounts this last year
It was very easy to change my payment method with a new card.
It has taken some time to get used to the new layout. Most of what I want to do is in the "Hosting" tab. So now I have to go through a couple extra clicks to get to where I want to go. The opening promo page is also annoying...one more click I have to hunt for and execute before I get what I want.
I follow the instruction on your help to create pages in WP. When they don't work properly and I've been told that there is something on your side that needs corrected and it still doesn't work, I have to call and pay for additional support.
This is the best hosting site ever, I have used a few, and this is by far the fastest, and most economical one out of all of them.
Years ago, Bluehost lost my entire website and was never able to recover it. I had to stick around because my plan was paid for three years. Terrible experience.
Customer service has always been top notch. If I have ever had an issue and I call Bluehost they actually answer the phone, walk me through my meltdown (lol) and always make sure I am taken care of. I honestly feel that with Bluehost I know that there are people ready to help me and not just some AI computer host.
Needed to change credit card info; adding privacy didn't allow for it
We constantly have issues with email. Since the Bluehost website has been updated we have had issues logging into the admin account as well as employee emails through the Bluehost login page. Bluehost says it's on our end but I have tried from other locations including my home and have the same issue. Somedays it works but most of the time it doesn't.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members