BluehostReviews 21,469

Terrible customer service by phone. I have an issue of a deal that was promised to me 3 months ago and still has not been honored. The Support department manager, Ryan who promised me he would make it happen is never available to reach and no one else can fix this. I am disgusted with this company now.
I called again today and was promised a call back by a supervisor but no one called.
Dealing with this company is a nightmare!

First 3 years were ok to good.
After we paid for another 3 years, we constantly have issues with sending emails (our business clients are complaining not receiving emails) today is the same. One (only one of 10 accounts) are complaining that constantly her emails are not sent

Site and account manager is too slow and too chaotic for move around

Your new UI is trash, your new plans are trash, i signed for a plan that said unlimited domains, now u made it 5. So $#*! off, u offer the most expensive shared hosting on the plant. I'm supposed to pay a thousand us dollars for 5 website? I'd rather buy an EC2 and cPanel license from AWS. Hostinger for example offer same quality for much less fees, even godaddy offer much better value for money plans. Also u used my saved cards and forced a purchase on my account ( pantharax.online) i didnt even notice till 2 weeks ago. So $#*! bluehost $#*! bluehost

I don't understand why I have to pay for marketplace hosting.

So, my first website on Bluehost crashed, and they were no help. Decided to switch to another company, but then my second site acts up after renewal—boom, hit with a $350 charge. Site's down, and their customer support doesn't have a clue. Asked for a refund, got an email saying, "Nope." How they get all those good reviews is beyond me. Bluehost feels like a total scam. Time to bring in the legal squad. ‍

Not the experience I remember!. Since the update a lot has been changed. I feel that a change in these proportions should have been shared with users in advance.

Things take much longer than before!

I love Blue Host, but do feel that the loading time for websites could be much faster.

I wish sometimes it were easier to get help from people, like on the phone instead of chat. But 99% of everything is intuitive and easy.

Bluehost stopped offering 2 step verification login through Google Authenticator and now sometimes when I try to login, the code that is texted to my phone by Bluehost returns invalid results. So where I used to have to no issues when I wanted to login to our account now, sometimes it works and other times it does not and I have to spend lots of time on Chat

User experience sucks, chat is a disgrace, poor help, takes 100 steps to get to the back end of my site now, all-in-all a garbage user experience

This new layout is a mess. Impossible to find what I'm looking for. Please make it more user friendly.

I'm very pleased with the quality of service provided by the Bluehost family. I can't express my gratitude enough about the professional, friendly and knowledgeable experience I've encountered with your company. Thank you all so much and keep up the GREAT services that you provide. I thought the quality of customer service was a thing of the past until I found Bluehost. Wishing you all a safe and Happy Holiday!

Sorry don't have time. You're great, though, really great.

My payment is being blocked from renewing my account - and I could not reach someone multiple times to discuss this. When I did reach someone, they were not able to help with why the card error was happening - and asked if I had another credit card to use - they were not able to solve the issue.