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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Florida
1 review
0 helpful votes
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Worst email host ever
December 19, 2023

Worst email host ever. I have to click about 7 clicks to get to my email. I have never had an email host be so difficult. I regularly have to delete emails because of so little storage. I know I could upgrade storage but why? It's such a pain to get to. If I could give it 0 out of 5 stars, I would.

Date of experience: December 11, 2023
Virginia
1 review
0 helpful votes
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I keep getting the following error messages when I click to bluehost.com links:Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Secondly, I am disappointed (rightly or wrongly) that I was initially told that on the basic plan that I could redirect/forward any number of domains to my primary domain. A follow-up call indicated that support redirected these domains, a further support call days later with no evidence that the problem was fixed alerted me that forwarding/redirecting multiple domains to my primary was not an option under my current plan. I should have taken more time and asked more questions, but this doesn't change the fact that the initial guidance was not accurate.

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
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We have been experiencing issues with email and it...
December 19, 2023
Updated review

We have been experiencing issues with email and it is still not resolved.

Date of experience: December 11, 2023

Long time customer
May 20, 2022
Previous review

Long time customer. I find the online chat support to be very good.

Date of experience: May 20, 2022
New Jersey
1 review
0 helpful votes
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Take the past chat in "message us" off our Home Screen please; also make email look nicer.

Date of experience: December 11, 2023
Canada
1 review
0 helpful votes
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It's been more than 3 weeks and the Bluehost team is unable to fully complete the domain transfer. Please refer the case ID S-*******.

Date of experience: December 11, 2023
New York
1 review
0 helpful votes
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I often have to login several times before it "recognizes" the login. You then ALWAYS take me to a page about upgrading. I am happy with my current plan. Stop trying to upsell me. I am not even a small business. This is a personal page. I will never need the "larger" packages I hate the extra clicks you put me through EVERY time I have to update the page.

Date of experience: December 11, 2023
California
1 review
0 helpful votes
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New user interface still is annoying
December 19, 2023

New user interface still is annoying. Why do I have to decline an additional purchase every single time I log in? Why is it now so many clicks to get to CPanel?

Date of experience: December 11, 2023
Ecuador
1 review
0 helpful votes
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I have been with Bluehost for many years, but recently since they changed the hosting interface I have had a lot of problems! 3 websites and 4 email accounts on 2 different domains disappeared, I have been waiting for more than a week for my email accounts to be restored and I definitely had to delete my websites because they were simply no longer there! I don't know what happened to them but the service is really terrible.

Date of experience: December 11, 2023
Utah
1 review
0 helpful votes
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I've been locked out of one of my websites for a few weeks now due to an error message. I've called support twice - both times they said they could fix the problem if I tried to log in after an hour or so. The first time it simply wasn't fixed for days, the second time I actually got a support email stating that they couldn't fix the problem with literally no next recommended steps for me to take. Meanwhile someone is using the website I cannot access as a back-door for constant malware attacks.

Date of experience: December 11, 2023
Pennsylvania
1 review
0 helpful votes
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Great web host
December 11, 2023

Very well put together super fast! Happy customer service is always there great hosting

Date of experience: December 11, 2023
GB
1 review
0 helpful votes
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The list is too long
December 18, 2023

The list is too long. I host about 50 websites with bluehost and the pain I am going through is unimaginable. Only and only problems. Nothing is smooth. Firstly, the false advertisement when I bought the Unlimited websites packages. Only to find out that 10 websites will quickly fill the files quota. So where my unlimited websites package? My clients constantly nagging that their email are not sending. The emails sitting in the Outbox. You are a uselss hosting company and you are loosing clients fast.

Date of experience: December 11, 2023
New York
2 reviews
0 helpful votes
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Your new 2 factor authentication has wasted many hours...
December 18, 2023
Updated review

Your new 2 factor authentication has wasted many hours of my life in the last couple days. This is not acceptable. I person should be able to mange 2 accounts from one computer. It all worked before the 2 factor. You need to fix this.

Date of experience: December 11, 2023

It's good, not outstandingly great
May 18, 2022
Previous review

It's good, not outstandingly great. So far every time I have had to interact with some one, they have been helpful. I am not crazy about having to chase down large increases in subscription fees.

Date of experience: May 18, 2022
Chile
1 review
0 helpful votes
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I have two websites that I need to work with. They are "predesign.cl and modesign.cl" but I could not do it because they do not have the corresponding SSL certificate that allow my browsers to open them. I ask support to help me with it, but the problem persists.

Date of experience: December 11, 2023
Texas
1 review
0 helpful votes
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Login is requiring a phone number
December 18, 2023

Login is requiring a phone number. Can't find cpanel access. Database creation is not readily available

Date of experience: December 11, 2023
Spain
1 review
0 helpful votes
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Same (!) wrong verification code was sent 3 times to my mobile.
Still can't login.

Date of experience: December 11, 2023
AE
1 review
0 helpful votes
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I had so many issues in response from the Chat Support. It was really bad when business lose email access more than four days and no one get it resolve for more than four days.

Date of experience: December 11, 2023
Mexico
1 review
0 helpful votes
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Muy mala la distribución en la nueva actualización

Date of experience: December 11, 2023
Idaho
1 review
1 helpful vote
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Customer Service for Bluehost is the absolute worst. Any time I need help, I have to talk to 5 different people, get told my ticket is being escalated and then my ticket gets closed even though I responded within less than 24 hours! Absolute joke, no one takes notes or has any idea what is going on. Either the agents are poorly trained or the CRM platform used is not sufficient. I cant wait to be able to migrate to a different hosting platform.

Date of experience: December 11, 2023
California
1 review
0 helpful votes
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Trying to put things all together and then it goes away and have to redo it again

Date of experience: December 11, 2023
California
1 review
0 helpful votes
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Bluehost has become less professional these past months. Ads on login? Seriously? No more python in scripts? Madness.

Date of experience: December 11, 2023