On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have nothing but problems with my Bluehost account. For example, today, I could not access my cpanel account because the verification code that Bluehost sent me kept failing. My cpanel emails don't work. My sites keep going down. I have been with Bluehost for many years and I have over 10 domains; however, the performance, reliability, etc. have never been worse.
I found the wordpress too confusing but the service was good and I got my money back
It was a quick online chat and my issue was resolved quickly and easily. Thank You.
Still waiting for solution for a refund placed 3 weeks ago.
Tout est bien seulement avec les modification, je ne trouve pas le nom de mon pays pour continue à avoir "two factors authentification". Je l'ai signaler depuis près de deux mois mais je n'ai pas satisfaction. Toutes les fois on me dit que ma requete est transmise au service technique pour satisfaction. Mais depuis lors rien à chaque fois que je me connecte. Veuiller revoir la liste des pays et y inclure le Bénin.
Cordialement,
Outages with no notifications. Support is very slow and often unhelpful. Every chat conversation takes over 30 minutes because it takes over 3 minutes for each response from the support rep. Support took down our site by editing a file without our permission and we found and fixed the issue ourselves.
No longer user friedly unless you are a tech web develpoer! SUPPORT USED TO BE AMAZING - no it is slow and not helpful - after todays session_ i will look elsewhere
It takes way too long to get a code. This is my home computer, and I am the only one that uses it.
Good, but the speed of customer support needs to improve. I have to wait a lot
I havew been have the new system, I haave to keep coming back because i can't get inith you for 30 years and now every since you got your new wystem i have spent hours time and time again just gettin in
It happens that some times I can not log in into my account.
You have messed around with the layout of the system without warning. It runs substantially slower now.
Your 2 factor authentication system isn't working properly and I had to use the recovery key in order to log in. Just one more piece of unnecessary work.
Your chat bot just wastes space on the screen. It can't answer anything thats not on the menu and has no way of escalating - maybe that's a deliberate design decision to keep your customers in a confusion loop for as long as possible so you don't have to give them any support.
If that's an example of the wonders of artificial intelligence, God help all of us.
I no longer have access to a complete order history only my last two transactions. When I requested an order history I was told I would receive one within 30 min emailed to my account and have not received it after 3 days.
It's hard to log in now. The text message didn't work and I had to use my recovery key. This is the third time since the update I have had to call in.
The server keeps going down, support says they're working on it, it's been over a week
It has been a bit complicated, but after getting the hang of it, it has been great!
Everytime I attempt to login to my account, it boots me out even though I know my login information.
My overall experience has been underwhelming. Customer Service is really bad. When you contract it out overseas to people who give you answers out of a manual (that doesnt fix your problem 75% of the time), thats not customer service. Thats annoying. Hosting companies are nothing but a leeching money grabbing racket seeking to squeeze every penny they can out of their customers.
The text message code for two-step verification doesn't work. I had to use recovery key to enter my account. Very frustrating.
Did not let me change my information and it's my personal information
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members