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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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The chat keeps making a pling-sound every five minutes even though I don't have an ongoing conversation. This has been going on for weeks. Cant have the Bluehost tab open without hearing the sound all the time.
Customer Service cannot provide me a good advice to tackle the problem
Getting my site launched with a new URL was a nightmare that took 5 days of calling support to get successfully finished. Hold times for support were always around 15 minutes. This is not the level of support that I was expecting.
The new look/UI is not easy to navigate and removed the ease that was provided by the previous design
Convoluted; slow; too much eye-candy instead of clean, fast, functional UI; Safari not supported properly; the experience has not been good in recent years; hope it gets better (although I may not experience it, because customer support has also been suboptimal, and I may switch web hosts)
Apart from registering with a Chinese number, the rest is a smooth experience.
The site asked me to add a pin but then showed an error message when I tried.
Surely BH can do a better job of providing simple, clear info as to how to navigate the new setup to do very basic functions once available on the main panel screen.
Before I even log into my dashboard, I am presented with ads.
Quit asking me to upgrade when I log in. Just get me to the management site.
Despite being a dedicated premium hosting service, the response is inferior to other wordpress services, and the server frequently goes down.
It's hard to believe this is a premium plan. This service is subject to complaints.
I was charged more $ on auto pay than my account is setup for.
I have a website I cannot access. I was told I would be contacted within 48 hours to have the issue resolved. I have not been contacted and I still don't have access to my website.
Generally unhappy with the quality of the service over the last few years. Early in our relationship the service and support was fair. I do not have the time to detail what I liked and what went wrong. I will say that in my opinion, Bluehost service did not live up to the reputation that was bestowed on it. In the last 12 months, our site has moved to a multisite network of non-profits utilizing shared resources so no longer require Bluehosts hosting services.
Customer service is decent. Product is decent. Website was running slow and i had to kinda fix it myself, dont even know what the rep did
Good. My site goes down frequently though it comes up again pretty fast. I do not like this. Otherwise, your support team are excellent.
Even the brand new 2023 interface is old, slow & clunky
Not exactly intuitive design but I'm making it work
Nothing but problems with all of my bluehost sites. I am so frustrated that I have to check everyday if a site is working or not.
I have to click to many things to get to where I want to go now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members