BluehostReviews 21,469

Days and days without being able to log in to my account and no explanation from Bluehost. Login codes that do not work. What the $#*! is going on at Bluehost?

It is no longer possible to sign into accounts. Last month you unilaterally removed 2FA from my account so anyone could get in. I have reset it but you do not accept codes you sent to my phone. The new interface is diabolically bad.

The order history and billing is all a mess!
I cannot see the expiry or duration of the plan on the invoice.

I have been struggling with my websites for so long, the tech support is terrible, they never can fix my issues

The support is so bad the teams takes waaaay long to resolve issues. Like now my users have not been able to sent out emails its coming to a month

Things have changed so much I cant find a damn thing and have to relearn the nav. Seeing I am being charged for wordpress... which I cannot figure out when I purchased it; nor how to get back to the free version... I am seriously considering canceling all accounts and going to hostinger.com

This sucks, because I have been with Bluehost quite a few years

I have had issue after issue with Bluehostb and am incredibly unhappy with the service. I have had multiple dealings with support who do not solve the issue on the phone and always ell you it will be 24-48 hours so you'll get off the phone but then it is not resolved after that time. I have been refused my requests for escalation every time I have asked

I have been a very happy customer and have referred a number of my clients to switch to Bluehost over the years. The service has been extremely reliable and the Customer Service has been excellent. However...
Recently, there are a lot of changes which, as a longtime customer, I've not been notified about. It's been very frustrating...at first I couldn't log into my Bluehost account from Bluehost.com as usual. After being on the phone to Support twice, I found out I have to log in with different info. Next, it wouldn't accept my Password (so I found out I had to not only change it but make it longer) Again, I wasn't notified in advance of these changes.
Next I'm receiving constant notices to pay for things, like Site Lock (which the notice said it had expired, but I hadn't had that on my plan). Then it was a notice to pay for my domain which renews after January. Today I received a billing notice that my payment (I pay monthly manually on the 16th) was past due and you tried to charge my account. What?
I am logging into Bluehost right now to see if I can figure out what is happening.

I have provided feedback to the Customer Support people to hopefully get to the right people. Whoever is in charge of this transition and communicating with the customer (who pays you), needs this information so you have an opportunity to improve. If this persists, I will be going elsewhere and will recommend my clients do as well. I would prefer not to do that, so please improve and put yourself in the Customer's shoes to learn how to communicate with them.

I have had to get on Phone support to clear up a lot of these issues which takes up my time.

The customer service in the past has been excellent. But these constant messages telling me to pay for things either I don't have and the time it is taking for me to clear things up is very frustrating.