BluehostReviews 21,469

Ever since y'all change the layout i have issues connecting to my website

I highly recommend everybody use any other service and Bluehost. I got a domain through them, and after I got it, I added more securities which I paid more for privacy and protection. Once I got it, they refunded me the money and said that it looked like a fraud after two weeks of me calling every single day to find out why. Once they found out what was going on, I had to email them saying go ahead and take the money back so they could activate it, and it's still inactive. It was the worst experience ever. If this was an active domain at this moment, I would be losing hundreds.

Your support staff is generally incompetent and has created more problems for me than they've solved.
For example, I called BH earlier today and spoke to Aiz. I had a very specific question about where to find a toggle switch and STATED VERY CLEARLY AT THE BEGINNING OF THE CONVERSATION "DO NOT CHANGE ANYTHING."
Without asking me or telling me beforehand, Aiz chose to change the nameservers for my domain, thinking they were incorrect and they were not. This created a lot of problems for me, as the situation was not easily resolved by changing them back.
In general, your support staff will not allow an unhappy customer to take the survey at the end of the call. They only send the call to the survey if they are certain they will get a 5-5-1 score. Unhappy customers who ask to take the survey are told to hold for the survey and then disconnected before being able to take the survey.
Your support staff can't be trusted.

Novice to this, and just frustrated leaning the system.

Since December 2023 Bluehost had PROMISED me that if I renew my hosting they'd reinstate ALL of my websites. I've paid...and have spent hours on chat etc. to hold Bluehost to their promise. Instead of keeping their promise, Bluehost keeps giving ME assignments - that I don't understand at all. I am NOT a tech person. I'm very angry with Bluehost for killing all of my websites and 18 years worth of business...and blaming ME for it all.

I have been having problems for almost two months. I have felt with numerous people who left the call with the expectation set that the problems would be fixed and they are not fixed. Between me and my staff over 40 hours of time has been spent and there is still problems and a lack of confidence in security, billing, and support. I have three different bluehost accounts, one of them for around twenty years. Now I am considering leaving. - Joe shea *******838

It is so far beyond this available space for all I have to tell you all about my recent horrible experience. Firstly I want to speak to US help ONLY and you ONLY provide that if I select "new service" when phoning. I do NOT discuss ANY business with reps in other countries. PERIOD. Not my banking, not ANY of my accounts or business dealings. That's just the start. I don' t have the energy to go beyond that at this point. Your "representatives" already took hours of my time AND failed to do al they promised to do which resulted in you taking money from me AGAIN for a service I cancelled. NOW I have to wait for you to "refund" what you should never have taken the first place

Sub-par support. Can't fix an email issue that has been going on for months.

Love it! I would certainly recommend Bluehost to anyone looking to build a website for their company.