On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Site always down.
Phone support, web support and escalations never resolve anything
Six months with no website
Every time I log on, the Message Us box pops up-blocking access to important items/links. This is for a long time now! I can not even log out. I have complained several times. I have cleared cookies/cache, restarted- used different browsers. Nothing gets rid of the Box.
You used to have a the best customer service. My team was so happy. Now, if we have a problem, my team can't handle it, I have to get on the chat myself. If I am disconnected from the chat any less than five times and need to re-explain my concern to another customer service person it is an uncommonly good Bluehost experience. That is how awful your customer service is. When I manage to finally not be disconnected, and get my problem solved, it will take 45 minutes of my time minimum to get the simplest problems addressed. Requests that used to take 3 minutes on Blue Host now literally take 45 minutes. Your company is the worst. I actively ridicule your company to my friends. I used to recommend it to everyone. Now, I ridicule it.
I understand that the interface has been altered to make the simple features more accessible but I wish there was an option to use a more advanced panel.
Sometimes it can not be login for a quarter or more. Not that smooth.
Not a fan of the recent change, ya made it more difficult to find settings.
I can set up servers but I haven't figured out all your non-standard features.
Bluehost just continues to make everything needlessly cluttered, complex, and confusing. Please simplify, simplify, simplify. Too much graphics and clutter.
I intend to purchase coaching to support me with building my website.
Frequently changing UI makes it really difficult to find things. Super frustrating. Why is the DNS editor moving to a different place every other week?
Customer service is a pain, takes too long over chat to get an answer
I was locked out of my account for 2 days. That response needs to be fixed.
Theme install did not work. Fixed with chat. But still pretty rocky start
Don't like the way you have a possible accidental purchase when I log in.
Neha was great. I know that she understood that I am a senior and am not very fast anymore. Thanks Neha and Bluehost
Twice I have encountered hackers who have corrupted my website. You have no protection in place to prevent this. You have no automatic backup of my sites. You have left me vulnerable and stranded. Your technical support offers no solutions.
I was locked out of my account for around 3 weeks, despite repeated chats and emails with your reps.
Really loathe the new control panel and dashboard design. It's one of the reasons I've been moving my websites to a new server entirely.
Nothing ever gets resolved. Cases get closed before they are resolved. Tickets get escalated and then nothing happens.
Site has nonsense words and html language on top.
Editing my site is a nightmare just getting to it.
I have been trying to get my sites back up for three days. I spoke with seven different people, and I haven't gotten help yet. In the past Bluehost has always been perfect with help and getting service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members