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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Tennessee
1 review
0 helpful votes
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Trouble signing on to Blue Host
August 15, 2024

I could not get signed into Blue Host and they were great helping me.
Thank You!

Date of experience: August 5, 2024
Nigeria
1 review
0 helpful votes
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We just requested a little update to enable us upgrade our website

Date of experience: August 5, 2024
TW
1 review
0 helpful votes
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Efficient
August 15, 2024

Efficient service, no complaint, recommend the service and staff

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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WordPress problem
August 15, 2024

The support tech discovered and incompatibility problem with the software products. The WorkPress version was set back one level and the problem was resolved.

Date of experience: August 4, 2024
Pakistan
1 review
0 helpful votes
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Godd Experience with BlueHost
August 15, 2024

Bluehost is renowned for its reliable web hosting services, offering a range of products that cater to different needs.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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I had some complicated migration and DMS problems and a technician helped me take care of it all in a reasonable amount of time

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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I had a slight problem with my account, and the person I spoke to couldn't have been more helpful and arranged a refund there and then. It was so refreshing to talk with a real person who could make a difference immediately!

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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Overall easy to navigate and make updates - no issues with changes. All are verified

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
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Good
August 14, 2024

It was initially tough and not very user friendly. However we had to figure out how to install plug ins and work around the site

Date of experience: August 3, 2024
Illinois
1 review
0 helpful votes
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Password Confusion
August 13, 2024

I crashed my Computer and lost all my Blue Host Passwords & ID... The Customer Service Representative asked me a couple of questions and we were able to re-establish my E-mail in my Outlook software.

Date of experience: August 3, 2024
Australia
1 review
0 helpful votes
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It worked well for me
August 13, 2024

Person was very knowledgeable, professional and friendly.

Date of experience: August 3, 2024
New York
1 review
0 helpful votes
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Help Me Create My Website
August 12, 2024

The customer support and information was always available. Some service representatives were more helpful than others. But if you kept at it success would finally come. My task was especially difficult because I wanted to use my old domain and transferring it was a major challenge. The website is now fully functional.

Date of experience: August 2, 2024
Ireland
1 review
0 helpful votes
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Well coordinated procedures followed in the course of working on my immediate, needs.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Great service
August 10, 2024

Great customer service, knowledgeable, and very helpful.

Date of experience: July 31, 2024
Indiana
1 review
0 helpful votes
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Updating Email
August 10, 2024

Went smooth & easy. Cleaned up old email and freed up space. Thank you

Date of experience: July 31, 2024
Rhode Island
1 review
0 helpful votes
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My experience with Bluehost support was awesome. They immediately understood my situation and promptly resolved it.

Date of experience: July 31, 2024
Japan
1 review
0 helpful votes
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I've been using Bluehost for my website hosting for quite some time, and the support team has consistently provided excellent service. Recently, they responded quickly and efficiently to my issue, resolving it promptly. Their support continues to impress me, making my hosting experience smooth and hassle-free.

Date of experience: July 29, 2024
Argentina
1 review
0 helpful votes
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Despite the language
August 8, 2024

I am not being natural english language was good. It will be that you have people that speak spanish.

Date of experience: July 29, 2024
North Carolina
1 review
0 helpful votes
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Great customer service.
August 7, 2024

They are always on top of every issue that you may have. Highly recommend!

Date of experience: July 28, 2024
Bangladesh
1 review
0 helpful votes
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Name server settings
August 5, 2024

Name server settings location in page should be in better visibility.

Date of experience: July 25, 2024