BlueflyReviews 374

They are a fraud. You'd better call police and report them.

I ordered one top and they didn't ship it, but sent me a track number. I sent numerous emails and they didn't respond except a automatic respond mail. They didn't explain why this happened, but I found out they lost the item in the warehouse, but never sent me an email or responded. They took my money. Finally I was going to call a police, and they refunded me. Again, I'm telling you they are a fraud. I don't understand how they still can run their business.

This has to be the worst experience ever. The website went back to old addresses I had on file and used an express checkout without any warning. I tried to cancel my order or call to have it cancelled and there is no customer service at all. I tried calling my credit card company and Bluefly has already charged my account 800 dollars for the item and there is nothing I can do. I do not want the item. I tried to cancel immediately and there was no way to contact the company - no call center on to email them. This is a poor website and even worse customer service. If I am charged for this and get no response I am plastering this over social media and to the Today Show. This is ridiculous.

In the last few weeks they had a lot of glitches on their web site. The customer service was and is out since weeks as well and nobody answers emails. I ordered shoes for 300$ each in 2 different sizes and wanted to return one of them after trying them on. They refused! They said it was final sale only on the pair I want to return! It clearly was not. Why would I have ordered 2 pairs. They are liares. And even if they would be right after not responding for 3 weeks and afterall I am a good customer since 10 years spend 1000's of $$$ and purchased a 300$ shoe afterall they could give me the courtesy of returning the item. They have good products but they lost me forever- f... you bluefly!

I've purchased several items from Bluefly.com and being told it will be shipped from different locations. I've been waiting for the last item to be delivered for about 10 days, so I tried to contact them, OMG you will never find a customer service that bad, never answer the phone and don't respond the email. The day after I filed the complaint, the last item has arrived, but they shipped the wrong item. I tried to contact them again, of course, no one answer the phone and no email sent back to me for the exchange instruction. Beware buyers, Bluefly.com is not a company with integrity, especially their customer service is horrible, do not buy from them.

If I have the item and I'm telling you the coat is USED THE TAGS WERE REATTACHED WITH BLUE TREAD AND THE PICTURES CLEARLY SHOWS THAT ALONG WITH THE COAT BEING USED. My email didn't say the marketplace said it was new... which is NOT TRUE! I wanted the coat. I PAID FOR A NEW COAT. I THOUGHT THIS WAS A REPUTABLE COMPANY. UNDER NORMAL CIRCUMSTANCES I WOULDNT HAVE WANTED AN EXCHANGE. I WANTED AN EXCHANGE NOT A REFUND! CUSTOMER SERVICE SUCKS JACKIE D... told me just because the tags were reattached doesn't mean it's USED WTH?! Read REVIEWS... STAY AWAY! I was told repeatedly my 21 days had expired that was all they could do. They were sorry that I was DISSATISFIED... I asked to speak with a manager. I was told the manager would tell me the same thing. My 21 day window expired. BLUEFLY SELLS USED IT THAT ARE SUPPOSED TO BE NEW! HORRIBLE CUSTOMER SERVICE THEY SUCK. INSPECT ALL ITEMS FROM THIS COMPANY!

I WILL NEVER SHOP AT #BLUEFLY AGAIN!

I have been trying to get a refund *******@bluefly.com Bluefly #Bluefly for 5 weeks! I returned my Giuseppe Sandals a month ago AND I AM STILL waiting for my refund. Each time I call, chat, email, I get an excuse, "oh it should have been processed by now", last week I received an email from a manager.

" Renita M. (Bluefly)
May 29,12:49 PM EDT

Good Day Natalie,

I sincerely apologize for the delay in processing your refund. I see that a FlyRep escalated this matter on 5/17/17 and unfortunately it appears that my Returns Department are still delinquent in processing this return. I sincerely apologize for this inconvenience.

As a Manager, I have escalated this matter to my team and asked them to process this return tomorrow upon their return to the office. A separate email confirming this credit will be emailed to you once it is done.

I apologize for any angst this matter may have caused. Please let me know if I can be of further assistance.

Best regards,

Renita
BLUEFLY Customer Service Manager
USA 1.877. BLUEFLY (*******359)
Overseas *******000 and press 1
Mon - Fri 9am - 5pm EST"

I still don't have my $$$$$!

I've purchased more than $6,000 in shoes in the last 3 years on this site. The products received have always been good and authentic, but returns have become harder and harder to the point I can no longer do business with them. My latest experience included a return which they received May 12, and for which I still had not received a refund by May 30. I tried emailing 3 times, no answer. I tried calling, phone "out of service." Finally after using Facebook threats, someone did reply, and gave me a credit for $100 less than they owed me. My followup email resulted in their saying they would correct that amount. My guess is that Bluefly is now a sale and ship outfit, but they have nobody there for followup, problems, returns, credits, etc. I'f I'm paying $500 for a pair of shoes, I expect more than complete neglect even if I am buying online. Bye Bye Bluefly.

Bluefly did respond to my negative comments... Asked for additional info... and then did nothing.
PLEASE DO NOT USE THIS WEBSITE!

I ordered a pare of Prada sunglasses, ten days ago. I payed with my PayPal. BlueFly went ahead and withdrew the money, only to send an email three days later where they stated that the item was out of stock and they were canceling the order. It has been ten days and I still don't have my money back. Contacting customer service is a losing game as they put you forever on hold. Needless to say I will never, ever purchase anything from their site, ever again.

I placed an order in mid april for 2 dresses and a swim suit. First package of a $330 dress and a $60 swimsuit shipped quickly and said I would receive that Friday. Second package shipped later but I received it remarkably quick. I sent a message stating I needed these for a wedding and would be going out of town, could I speed up the delivery. They stated it shipped and was too late to change. Not all on bluefly but the fedex site was slow to update, and then transferred over to USPS which updated a day after the fact every step of the way. It states my delivery was delivered the day I left, although neither USPS or Bluefly has been able to supply me with documentation. I reached out to both USPS and Bluefly and have heard back from neither. Despite reaching out to bluefly and them telling me to give it 5 days (on April 25) I have heard radio silence since. So I'm out $400 on two items I've never laid an eye on and have had zero help from them since reaching out. Last time. I'd stay away.

I ordered a chair with chrome legs that bluefly had dropped shipped from the manufacture. The chair came with wood legs and the company wanted me to install two chrome legs as a solution I wanted to return the chair but Bluefly refused to allow the return. They said all sales final... even though they didn't deliver what was described and ordered. Im out $1000. Im taking this company to small claims court.
DO NOT DO BUSINESS WITH BLUEFLY. IF YOUR ORDER IS WRONG THEY WILL NOT STAND BEHIND WHAT THEY SELL YOU OR DROP SHIP TO YOU.

As everyone can see bluefly responds to this site with some disingenuous request to please email them privately... after one or two emails with a promise to have a resolution they go silent. EVERYONE BEWARE THAT THE RESPONSES YIU SEE FROM BLUEFLY IN THIS SITE MEAN NOTNING... just more unethical behavior.

Before you buy, take a minute to compare Bluefly prices with other designer store online websites. A pair of Fendi sunglasses that is advertised as...% off is cheaper FULL Price at Bergdorf Goodman. Same with Tod's sandals - they are offered at full price at Bluefly, just peel off a tag that covers original price. The sandals I ordered were@ 330EU original price which is about 400 USD on Bluefly, and they claim they are 50% off or 700 USD... I will never purchase from this site again.