BlueflyReviews 374

I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.

I've been a long time BlueFly customer and I'm incredibly disappointed with my recent experiences. I returned 2 items which FedEx reports was received by BF's Shepardsville, KY facility on 2/23. I emailed *******@bluefly.com on 03/24 and 0/31 about a refund and still no reply. I wish I had seen these reviews before my orders... but I had been a customer too many years for it to be a concern. The Bluefly rep responding on this site is helpful and helped get my refund.

I love shopping online because my schedule makes it difficult to shop in stores. But due to my travel schedule, I may not see my shipment for a couple weeks after delivery. I can't find the number of days to return online... it is very ambiguous and makes me feel they are hiding it on purpose. And when I try to call the number on the shipping insert (also with absolutely no information about returns or any indication that they care whether I'm satisfied or not) it's almost impossible to get through. What kind of online shopping doesn't offer customer service on the weekend in the middle of the day? I'm giving 2 stars for the history of items that I've loved, but the service has become horrible and too inflexible to be a good place to shop. Too bad.

I am a long time customer of Bluefly, and until now, never had a problem. Historically, I was always able to return items and to speak with a customer service rep when I had questions. Something has changed terribly with this site. There now seems to be no customer service at all. I hadn't ordered anything in many months, but ordered several dresses about a month back. Delivery of merchandise was fine, but when one of the dresses didn't fit the way I expected, I initiated a return on the same day (I had a 21 day window) and was instructed that I would get an e-mail with my return label. After a few days with no e-mail from Bluefly, I logged on and saw that there was an error in my process for return and that I needed to contact a customer service representative. Since that time, all attempts at communicating with Bluefly have been fruitless. Multiple e-mails have not been returned. And you cannot get anyone on the phone at all! I even tried calling the corporate number in New York to see if I could just get a human being, but that number doesn't seem to connect to any humans at all. What happened to this wonderful site? Did it change ownership or management? I just don't get it.

Only a particularly awful experience motivates me to leave a bad review about a business.

I will never shop at BlueFly again. I ignored the numerous horrific reviews posted about this business and made a large purchase, almost $2000 worth of clothing, with the intention to return a portion based on fit and look in person.

BlueFly advertises "easy returns." This assertion is deceptive bordering on a complete lie. I tried to return about a third of my purchase within about 30 days of purchase. BlueFly refused the returns saying it was outside of the return window. I looked everywhere on my paper receipts, my emailed receipts and on the website for the return policy and could find no time limit. As it turns out, the actual return date is only indicated (in very small font) on the item description at the time of purchase. And further, the description does not indicate if return limit is based on date of purchase, date of shipment, date of receipt of items, or date of charge to credit card. I was told all of my items had a 14-20 day return limit. I honestly have no way to even confirm this because many of the items aren't listed in their inventory anymore and I never received a receipt documenting return policies (Is this even legal?) One of the items also arrived damaged and still refused for return.

I emailed numerous times with customer service and asked to send pictures, explanations, etc. and was just flat out ignored.

To be fair, the customer service reps who actually talk to customers on the phone are polite. This is a senior administration/company policy issue.

Anyway, long story short - DO NOT spend your money here. I cannot stress enough that this is a company has hidden return policies and the "easy returns" borders on false advertising. You have a very real risk of receiving an item at the very limit of your return limit and then being refused returns, even if the item is damaged.

My experience with this company is horrible. Bought a pair of shoes and just want to exchange them. Tried to call 30 to 45 minute wait... who does that? Sent an email to their customer service 5 days ago... received an automated response and nothing since... even sent one more email and still no response. I think they are trying to rip people off... try to push you off until their return policy expires. I'm sending my shoes back and if I don't get a refund like some of the reviews I have read then I will be happy to start filing complaints with anyone and everyone! Also found the shoes at a better price at a website that actually takes care of their customers!

How do I reach a human rep to find out the status of my return? I called on multiple days since seeing tracked items arrived back to them on March 1 (giving it a few days since it said so in the email). STILL no refund on March 14! Calling but no answer. Only way I know my call has been picked up is that my phone's counter started ticking. I have called and waited MULTIPLE times today (from 10 - 25mins at a time) in silence hoping that someone would come on. SHADY! Should have read reviews before purchasing. Definitely NOT like the company I had ordered from in the past. Have they been hijacked? I just filed a Paypal claim on them and the representative said I have all the proof I need. It's just a major inconvenience to have to work so hard to get my money back. NEVER buying from them again! STAY AWAY from them if you don't want to be conned!

They doesn't give a $hiT about the customers. They are liars and crooked. Please do not buy from them. They get their defective products from different merchants and they have no idea what they are selling. I'd avoid this website like plague. I bought a pair of New Balance. It clearly says on the description page they were made in the US. But when i received them i found out they were made in Vietnam. Bull$#*! lies! I called them and asked if they could refund because they deceived me. Now they are telling the shoes are worn and we dont issue refund on worn items. WTF! You liars!

Awful site. I used them in 2014 and ordered three items, I received two and never the third item. Tried them again in 2017- this time, they said the parcel was delivered by UPS (my neighbours and I have NEVER had a problem with UPS delivery!) and I did not receive parcel and when I complained, they said they won't credit my card OR re-send parcel. Awful and horrible customer service. I have contacted them atleast 20 times between email and chat. Save your money- do not use this site!

I placed an order before the New Year, which took forever to arrive in separate shipments. I knew right away that I wanted to return the first pair of shoes I received, but it didn't come with a return label. I logged in to the system to get one, and it said I couldn't return anything yet because the order wasn't 'complete.'

The rest of the things arrived right as I was heading out of town, so I left the other items to return after I got back. When I logged in that time, the Order History page was totally down, and said nothing about why or when it would be repaired.

I talked to a FlyRep who said to try again the next day, that it should be fixed. She wasn't concerned about the return window. That was around January 10 I think? I tried periodically that week and it was still down. At some point, I forgot about this ENDURING PROJECT, and when I tried again on Feb. 13 to print a return label I'd wanted in January, the site was STILL down.

At this point, I think I'm probably outside the return timeframe, but that wasn't even very clear? I then emailed to ask when it would be fixed or how I could otherwise return this merchandise.

It is now Feb. 28 and I have not heard a peep from *******@bluefly.

But I do have 2 pairs of too-big shoes if anybody wants them. Ridiculous.

Don't order from BlueFly. Ordered Versace belt for son Christmas present for $100. First, the buckle broke the 6th time he wore it. I tried to repair and realized the buckle was made out of cheap cast metal. Started researching and realized its fake. How do I know. Versace uses stainless steel. This was low quality coated cast metal, AND Versace says EVERY Versace product has a verification code on it or the tag. Guess what, no code on the belt or tag. They will not take a return either since it was more than 21 days! WHAT! It was for present so ordered early, and didn't break until 6th wearing. DO NOT BUY BLUEFLY!

Updated 4/1/17. I replied to Bluefly request for order information. Apparently their idea of escalate internally is to simply ignore it. Sent them the info through this request on site jabber, NO reply or action from Bluefly. Also tried through the original return request/order. Even offered to take credit or discount for another item off Bluefly. Guess what Bluefly DENIED. Can I change it to 0 stars.

I ordered a pair of sunglasses this website last month, authorized the payment through Amazon, had order number from Bluefly, then never received any ship confirmation, emailed them to question it many times, but never got any responding.

Last week, I thought I gave this website another try, ordered a pair of boots, same thing happened again, after order finished, got order number, no email shipping confirmation, email to them again to ask, now it has been three days, no responding. Spam!

I ordered some birthday presents and received a confirmation with no expected shipping date. I emailed... crickets... more time passes... emailed again... crickets are now dead. I called "Thank you for calling Bluefly... your wait time will be 45 minutes due to heavy call volume. All I can say is wow. Not going to hold because its a foregone conclusion that my order isn't coming based upon everything else I have seen. Great prices - cool stuff... but you can't have them.

Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time.