BlueflyReviews 374

I wish I could give them 0 star. I placed an order with 12 items and then I returned within 14 days of delivery 10 out of the 12 items. Then I started seeing multiple refunds going through my credit card account without seeing a separate notification email from the company instructing what items were being refunded, not to say any detailed invoice about the items returned. It turned out the company didn't calculate the refund amount correctly and deducted the shipping costs 10 times while they should have only deducted it once. I reached out to the customer service representative once and asked for the details about the returns. All I got is an email with an incorrect total amount without any further details. I called again later and this time an extremely rude representative (his name is Michael), who didn't let me finish what I was complaining about and hung out on me. I called back and reached to the very first representative I talked to last time (his name is Jamal) and he also hung up abruptly without giving me a proper response. I called the corporate office number and no one at the front desk picked up the phone. I actually reached out to the CEO on linkedin and I'm curious what will happen next. But anyway, this is the worst ever online shopping experience I have ever had and I do not want to deal with them any more in the future. And I'd like to let the world know that the most concerning part is you are dealing with a merchant who doesn't know who to foot the bills/do the maths.

I gave Bluefly another chance after so many disappointments and boy did they not disappoint on being the worst company ever!
After 2 freaking weeks of waiting for my order i finally received my shoes in the wrong size!
Now, as i suspected, i could not get in touch with their customer service again! After having waited for half an hour on the phone, despite promised 4 min, they just hang on me!
How is it that they're still in business? I think i should report them to a Better Business Burea! I really want to see them go down once and for all!

I ordered a pair of size 9 shoes. They took over 10 days to ship, and when they finally arrived, they were the complete wrong size. I called customer service and they didn't even apologize and the representative jackie refused to let me speak with a manager. I pressed her to put me on with a manager, and she said she could take my number down and promised someone would call me back that night. No one from management ever called me.

Horrible customer service, and incompetent service.

I ordered three expensive dresses that need to be returned or exchanged for a larger size. No return slip is ever included in Bluefly orders so you have to follow their return protocol which is time consuming and seems to not be working. I have an online account but when I click on my order history it is unavailable and has been so for the past 3 days. I wrote an email to customer service over 48 h ago and no response and there is no number to call. I guess I am stuck with these dresses and will not be ordering from BF again in the future and will tell everyone I know not to do so as well.

I was worried after I read the reviews here, but I made a gut choice and tried it. I ordered Dior sunglasses (collection S2015) for USD250, which is far better than I ever expected, the original price ranging two years ago from USD650-800. I got them today - an authentic, Italian, Safilo made product in the matching brand boxes, incl. The brand cleaning cloth and instructions.

I believe you guys their customer sevice sucks and I am happy I don't have to return the item. But my simple experience with just getting what I wanted for the right price is excellent. And honestly, I don't usually write reviews online..

Bluefly is one of the worst online sales companies I have ever experienced. They charged me for an order they cancelled bc it was out of stock. Then continued to tell me the order was still coming and thats why I got charged, despite an email from them saying it was cancelled. They also never sent me tracking info. The returns are also a nightmare. They dont tell you you will have to pay for both shipping to and from which is no refundable. So you end up eating $16. They claim to have designer discounts yet the prices are still so high despite selling out of season and discontinued product. Everything is also shipped ground so it takes nearly two weeks to arrive and returns will also take two weeks plus 10 plus days after for them to process. Customer service is a whole other issue. TERRIBLY RUN BUSINESS. STAY AWAY.

I ordered few items late in the evening, first thing next day i called about my order. Reason was the night before the site wouldnt allow me to change my address so i called first thing in the morning to do so. The lady was very unhelpful. She said they cant change the address for security reasons; how is it we can call our credit card company/insurance/etc over the phone and verify our info but to do a change of address is a breach of security. Long story short my items will be delivered to an address from 7 years ago and i cant do much about it. Never shopping with them again.

BEWARE! I ordered a wonderful set of high end (crystal) glasses from a very respected brand. What I received looked like the product-but from a no-name brand I'd never heard of. A quick Google search found the company but it was in no way was associated with the high end brand advertised on bluefly and the one I paid for. Finally got someone on the phone and I got some run around about well they are still a good value! Excuse me? Not what i ordered or paid for - but they made it seem like I should have been soooo greatful to get anything.
These were to be a special wedding gift - I ended up keeping them myself as it would have been frankly embarrassing to give these to my friends as they look like they could have been purchased at an outlet and not the respectable brand they were sold as. Will NEVER use this company again and will definitely tell others my story. BEWARE!

Ordered a nice suit and the item was not delivered on time. Bluefly blamed me for submitting the wrong address and the post office for not delivering it. Then, the wanted me to call the post office all day looking for the item. When it was finally delivered, it turned out that Bluefly had actually mis-printed the address label?

The best though, was when I tried to return it because it was two sizes two small. They said the item was non-returnable. However, neither the web-site, nor the receipt said the suit was non-returnable. I did not get their attention until I called my credit card and disputed the charge. Then all of a sudden they were interested.

Just got my box of UGGs and upon opening the package, I could tell they were fake!
Between me and my kids, I have purchase 4 pairs in the last 2 years and can easily tell the difference!
What I received is a VERY good imitation - can easily fool someone, unless they know what they are looking for. The material is an excellent man-made imitation of sheep skin. But its FABRIC.
There is no security feature/QR code.
You could tell just looking at the box and opening it that it lacked the quality of an authentic UGG product!
I didn't waste any more time investigating.
Called Bluefly right away to complain and ask for a full refund.
They, of course, started arguing with me, telling me that all their vendors sell is authentic. Asked me for pictures so their vendor can investigate.

The service rep I spoke with, although not rude, came across as rather unprofessional. When I asked to speak with a supervisor, I was told there wasn't one, he didn't know when one would be there and that even if there was, they would tell me the same thing.
I am disputing the transaction with my credit card company.
Not paying they return shipping fee, as I fund it ridiculous!

Despite 10 days passing since a return was delivered and signed by Bluefly, got no email confirming the return was processing. Emailed customer service and heard back the next day stating they processed a refund that day. Took an email from me to process a refund. The response also stated that it will take 5-10 business days for the refund to post to my credit card. Been 10 business days and still don't see a credit. They are prompt in immediately billing your card when an order is placed. Terrible service. Will not shop with them again.

Ordered a diamond ring, which was way smaller than it was looking on the pictures. I returned it and ordered a more expansive one. Same issue, way to small. Did send it back. Than the nightmare startet! I got an e-mail, telling me, I wont get a refund, because the ring was not in the box, when they recieved it, attached a picture from the emty box! They accused me, Ive stolen the ring! So I answered, that it was in the box, when I delivered it at Fedex. And this picture, just ridiculous! Who knows, if they didt take it out? Or it got stolen on the way? So they told me, that I have to file a claim against Fedex. Ha? I answered, that thats not my problem, Blufly has to do it. No answer, but they sent me back the emty box! I will take a lawyer!

I ordered a lower case diamond initial j necklace. I was unable to track my item using the bluefly website. They finally sent me a tracking number days after contacting them, which was pointless because it arrived the day they sent the tracking number. When I opened the package I discovered that they sent a completely different J initial necklace. The item I ordered was originally $440, but on sale for $350. They charged me the $440 price. Really disappointed with this site, I definitely wont be shopping here again!

Im glad I made a purchase before reading the reviews. I got a little bit anxious about all the negative reviews. I got myself a pair of boots for such an amazing price. The item arrived 3 days earlier from the expected shipping date which was a nice surprice. The boots came with its original packaging and it looked perfect! No scuffs or any damages at all! They sent the correct size too. I am very satisfied with purchase and am definitely going to be a repeat costumer! Im telling my friends!

Bluefly's service is fine unless you want to return. There is NO CUSTOMER SERVICE NUMBER. You must email. Eventually, with persistence, you will hear from another party who will contact Bluefly on your behalf. The charge is $25.00 for the service. There is NO other way to make a return. I finally, and begrudgingly, paid the money. Eventually, I was sent an email telling me to return the (expensive) garment. Wait. Finally, I was reimbursed. I WILL NEVER SHOP THERE AGAIN. If you buy something, consider it a final sale unless you wish to go through misery for a couple of weeks of persistence until the method is determined. Agony.