BlueflyReviews 374

I ordered a dress on Sunday to take my daughter to the ballet in the following weekend because shipping times were listed at 5-7 business days so I figured even though I might be cutting it close I'd order it because it was exactly what she had asked for. So I waited through Monday and never got confirmation that it had shipped (95% of all orders I have ever placed online ship next business day) so I started getting nervous. They then sent and email extending the time it takes to ship from the initial 1-2 business days to 2-3 and on their customer service website warned that they may not be able to process a cancellation once and order is placed because of how "fast" they ship things out. Tuesday nothing. I call customer service at the end of the day panicked and it says to expect 45-60 minute hold times. Not having an hour to spare I decide to call in the morning. It opens at 9 I call 9:03 and am told to expect the same 45-60 minute wait. Twenty minutes later a woman comes on the line and I explain the situation to her and that if I don't get the dress by this weekend then I have no use for it because it was for a specific event and my daughter is leaving town for several months afterwards. She first tried to convince me that I had miscalculated because "it takes 1-2 business days to ship" this is Wednesday which is obviously the 3rd business day from Sunday and it hasn't been put in the mail but she insists "we don't count weekends"... right. So then she says it definitely won't be there by the weekend because it takes "4-8 business days once shipped)", so I ask that since the incompetence of the company has led to them failing to even process the order and put the package in the mail three days later if they could express ship it to compensate. She assures me they do not have express shipping available at the company. I say express shipping was an option at checkout. She says "oh we have expedited shipping but it is not available on all items" I counter with the obvious fact that it was available on this item and I would still like to get it if at all possible to get it in time. She refuses. I ask to cancel the order then and be given an immediate refund so I can use the money to purchase a replacement and she says that she "can check but can't guarantee that [she] will be able to cancel the order because they are probably packing it right now". What? Also it is "not possible" to issue an immediate refund even if she can cancel it. So disgusted. And will now probably have to spend twice the money finding something last minute to replace it...

I bought a pair of shoes, described as leather. When they came, they were plasticky patent leather and too small. When I tried to return them, the site accepted the return in principle but requires a mailing label, which they did not provide. I called Customer Service and got a phone company recording saying that the number was no longer in service. (I tried multiple times and checked the number.) So I tried calling their international Customer Service number and got a recording saying that the mailbox was full.

I placed an order for a pair of Valentino Rockstud shoes. They were $649. I paid via their Amazon checkout using my Amazon credit card. I received a confirmation that the order was placed, however, I never received a confirmation email. I waited until the next day, then called customer service. After being on hold for 14 minutes I had to hang up being I was at work. I called back when I came home and was on hold for 11 minutes before someone picked up. She was pleasant and looked into the order and said it was cancelled, but was having issues finding out why. After about 10 minutes she said she couldn't find out the reason. I asked if the shoes were available and they were sold out in my size. Okay, so I logged back on to the website to order a different pair. The same shoe, different color and higher price. Again, I received a confirmation that the order was placed, and patiently waited for the email. About 10 minutes later I received an order cancellation email. At this point I'm annoyed, but really want these shoes. I decided to try one more time. As I'm getting ready to put the shoes in my cart I notice the original pair in my size is available again only this time they are $150 MORE! This is such a scam. I don't know how they are in business with the lack of customer service and shady business practices. After reading al, of these reviews I should have just stayed away. Luckily I found the shoes for the same price on a more reputable website. Lesson learned.

FIrst off, I ordered an item and never received an order confirmation or shipping confirmation. Then I receive the item today (jeans), and it's about 4-5 jean sizes smaller than what I ordered and the quality is very "off". ALL of my other jeans are this particular brand, so I know this designer well, and this is a flat out fake I believe. The slip in the package says final sale however, and I cannot get a return email from anyone at Bluefly. Imagine that. What to do with a pair of jeans that would fit a 9 year old?

It was a Christmas sale and I've ordered a coat on 12/23/16. Order # *******6727.
When I asked myself on 01/03/17 where is it, I went to the site to found out that the order is cancelled. Hm-m, then I noticed that the system has copied the shipping address as a Billing address which is not correct.
OK, but why did not they contact me instead of cancelling the order? Why did not they check the details in one of my previous orders with them (there were five!)? And where's the cancellation email at least? NOTHING. Just cancelled the order without even bothering to notify me.
I wrote to them just to get a come-off about the order being cancelled "by the warehouse due to an inventory error" on 12/21/2016. But how do you manage such a case without even notifying me? According to you the cancellation took place two weeks ago?
What a self-conceit is it - an international order does not even worth writing an email when you cancel it? They don't bother to check a missing detail but rather cancel the order without notification?
Wake up guys, the world is global, do your job.

A couple of years ago, I purchased several items from Bluefly. The items that were by designers that I recognized arrived as expected and I was happy with my purchases. However, I made the mistake of ordering a necklace from a designer I did not know. It was a final sale item and when it arrived, the quality was terrible and it arrived broken. They would not let me return it. I was told eventually I could call and speak to someone, but could never get through to whatever manager I was supposed to be speaking to. I swore I would never shop with them again. But at least i was only out $20.

Unfortunately, my boyfriend recently attempted to purchase a gift for me on Bluefly. I was looking for earring with a green stone and only Bluefly had ones that I liked. I needed them for an event on December 10th. He purchased the earrings and the next day they went on sale. He emailed to ask about getting the discounted price and even tried canceling the order and repurchasing it. The website would not let us cancel the order and no one responded to the email.

7 days after the earrings were purchased they were finally shipped(instead of the 2 days they say they ship them in which is why you can't cancel orders supposedly). When they arrived, the appeared smaller. I measured them and they are over 1/2 inch smaller than advertised (which for earrings is significant) and the shape of the stone was completely different. Not to mention these are supposed to be green onyx stones and white topaz. I can't say of the white topaz are real, but the green 'stones' have air bubbles throughout which indicate they are synthetic.

I emailed customer service with the photos and received an email saying that they had received complaint and would process it. 5 days later and I still have heard nothing. I tried to return the item, but the website won't recognize my order number. I have sent 3 or 4 emails now and not a word. The event for which I wanted these earrings (and I even had my ears re-pierced in anticipation) has come and gone. I will definitely never order from this site again.

UPDATE: So, Bluefly asks me to send private message with details of my order and it's now been almost three weeks and no response from them. They do not care apparently about customer service. And my niece is still without her special gift! Thanks, Bluefly, for nothing!

Recently I purchased an item from Bluefly as a gift for my niece. After two days I received notification that my order was canceled because my mailing address (which is the same as my billing address!) had a number in the apartment box which did not match my credit card information. I immediately called to tell them that, in fact, I had placed numerous orders with other vendors with that exact same address (including the number in the apartment box) and my credit card never once was declined. The response from customer service rep was this was to protect me (even though the billing and shipping addresses are the same) and for me to go back online and re-place the order. I explained that I would, but in checking the item wasn't showing up and could she please just reinstate my order while we were on the phone. She came back to say the item wouldn't go back into stock for 24-48 hours and I should just keep checking. Okay, it's now been well past 48 hours and the item still isn't showing up and I don't know whether or not it's been sold to someone else. What kind of customer service is this?!?!?!?!? I could understand if the billing & shipping addresses were different, but they are the same! And now my niece will not receive this special gift I wanted to purchase for her. BAD BAD CUSTOMER SERVICE!

Let's first start by saying nowadays when a lot of shopping sites competing for customers' business, this site is still charging $9 even you buy hundreds of dollars. Because only 1 code allowed at the time, if you use any promotion code then you can not get free shipping any more. It's kind of nickel and dime customer and I can see why it attracts less people to shop there. I believe not many returning customers for this reason. Also good luck returning your order with your own shipping and not getting a refund for a long time until you follow by calling multiple times. It all happened with me.

Secondly, they have very poor customer service. Final sale can not be returned even for credit. No courtesy.

They are losing customers and running sales like crazy everyday. When you actually logged in, you find the sales are all left over or run out of sizes. A lot of items I saw them on the site hanging for years regardless deep discount.

Never coming back to shop here even it's 90% off or encourage anyone else to buy from here.

I recently bought an expensive ($600) jacket from them, and the quality of the product was extremely poor. It was a shearling that had clearly not been cared for well and was completely dried out. I called to return and they informed me that the product was "final sale" and I asked if there could be an exception because it was my first time purchasing anything from them and the jacket had clearly just not been given proper fur care. Other retailers have NO problem returning items when they are final sale if you call and give them a good reason. DO NOT BUY FROM BLUEFLY.

Bluefly has a questioning customer service and inventory system.
Bluefly has kept sending me wrong items to same item(2 times so I have made returns 2 times). I made return the 1st item, Bluefly does not issue full refund. I do not know the reason since they made mistake why I cannot have full refund(I did not wear or anything)? I have send an inquiry email but no response. I am now worrying about the refund of 2nd returned item too, pretty rip off.

I placed an order over a week ago for sunglasses for my girlfriend's birthday. The website says that the item will ship within 2 business days, yet my order still hasn't shipped - rather the website says that my order is "still processing"! Bluefly had no problem taking my money before they "processed" my order.

I called in last week and spoke with a customer service rep who was no help. She said that the item will ship out "tomorrow" - that was 4 days ago. I could tell when talking to her that she was lying by how she sounded and reacted to my questions. She was just trying to rush me off the phone. She obviously had no real insight into when my product would ship.

I was initially pleased with my purchase as I figured this was a legitimate site/company - but now I am beginning to find out and realize that it is a fraud. I should have read all of the horrible reviews before ordering from them.

I'm still hoping that the company does whats right and sends me my order in a timely fashion. If so, I'll edit this rating/review. Unfortunately, I'm not holding my breath after reading that the company more often than not doesn't even send people what they ordered and then responds to their complaints with, "Sorry, Final Sale - No Returns"

I wrote this quick review of the website on for others to see but my next review/action is going to be with the BBB and FTC.

All I want is a truthful response from Bluefly or better yet, the product that I ordered, delivered!