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Bloomex AU

2.7

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Bloomex AU Reviews Summary

Bloomex is an online florist that offers same-day flower delivery in Australia. They also provide vibrant gifts and hampers for various occasions.

This summary is generated by AI, based on text from customer reviews

service
156
value
152
shipping
151
returns
127
quality
135

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Funeral flowers
September 30, 2020

I needed to order funeral flowers for wales and I live In London, the communication was good and was made an easy fluid process would highly recommend

Date of experience: September 30, 2020
Tajikistan
1 review
0 helpful votes
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Wouldn't use anyone else
September 30, 2020

Wouldn't use anyone else, always great service and the flowers are so lovely and well presented that it puts me in the wife's good books for a short period😀

Date of experience: September 30, 2020
Italy
1 review
0 helpful votes
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Finding the nearest florist was easy. The page layout for placing orders and entering details was intuitive. It helps to have photos of what the flowers look like that one would like to order.

Date of experience: September 29, 2020
Argentina
1 review
0 helpful votes
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Flowers & balloon ordered
September 30, 2020

Flowers & balloon ordered, delivered promptly. Recipient very pleased with flowers, said there was a great variety & a week later they are still looking as fresh as the day they were delivered.

Date of experience: September 29, 2020
California
1 review
0 helpful votes
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Ordered a bouquet fot my mum's 80th Birthday. Hoped it would be good as I live in France. Mum said it was a gorgeous bouquet and was delivered ( on time) in the morning so she could enjoy on the day!

Date of experience: September 29, 2020
Turkiye
1 review
0 helpful votes
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Excellent
September 30, 2020

Excellent, efficient, quick service. Even got a phone call before assembly asking if it was okay to change one colour of flowers to another. Excellent service. Could not have asked for any better.

Date of experience: September 29, 2020
Czechia
1 review
0 helpful votes
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I've been sending flowers to my mother by the internet for years amd she said these were the nicest she ever got. Also the girl delivering was extremely nice. Thank for this i will use this service again.

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
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My mother was delighted with her flowers. The service online was easy to work with and the flowers that arrived resembled the picture online. I am definitely going to use your services again. BestDr Harrison

Date of experience: September 29, 2020
Latvia
1 review
0 helpful votes
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I placed a last minute order from Australia for flowers to be delivered to a funeral service. The order was dealt with promptly and I was informed quickly when it had been delivered. Thank you. Excellent service. рџ'ђ

Date of experience: September 29, 2020
Azerbaijan
1 review
0 helpful votes
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Brilliant service
September 30, 2020

Brilliant service! It was prepared and delivered within 2hrs of the order being placed by a lovely local florist. Beautiful and elegant floral composition. My special request was fulfilled with taste and care. Excellent!

Date of experience: September 29, 2020
Australia
1 review
0 helpful votes
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I ordered a day before even though it says same day delivery, it never happened! The rudest customer service, they delivered the wrong flowers too and i paid the bonus size it was small and not what I had ordered. They delivered the next day at night, at night at 10 PM! The have not even apologised for their mistake, instead when I called them they said there is nothing we can do I only work for bloomex it is not my company! You guys don‘t deserve not even one star. You have made a day that was planned to be happy become so upsetting.

Date of experience: September 22, 2020
Australia
1 review
0 helpful votes
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Heartbreakingly date.
September 20, 2020

Ordered an expensive bunch of flowers for a funeral. Not only did they not arrive but the staff had the audacity to claim it was Covid related!

No I ordered and paid for a bouquet of $200, Bloomex choose to use a warehouse 300 kms away from the delivery address and dispatched it via Australia Post to be delivered 5 days after the due date.

I ended up ordering another bunch of flowers from a florist 9 km away from the venue and it was delivered within 1.5 hours.

Now I am being offered 50% refund.

Scam artists. I have now joined the myriad of Bloomex Sux and other Facebook groups. Seems it is a common scam occurance.

I have contacted the ACCC and my bank.

Date of experience: September 19, 2020
Australia
1 review
0 helpful votes
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Terrible
September 17, 2020

I ordered a pink and white lilium and rose bunch. What was
Delivered was nothing like it. I was embarrassed. When I complained they were not interested in making amends. They offered a 15 % on the next order. As if I would use them again... Never!

Date of experience: September 17, 2020
Australia
1 review
13 helpful votes
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Rip off crap
September 16, 2020

Pathetic quality rip off hamper worth under $20 and paid close to $80 for crap including $20 same day delivery, didn't have what was described, rip off crap disappointing beyond words, no reply to emails and called the number to be hung up on pathetic. Do not buy from this company! 0 stars and delivery service pathetic too

Date of experience: September 16, 2020
GB
1 review
0 helpful votes
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Ripped off!
September 14, 2020

First i'd like to say that I will never make the mistake of using (or recommending) this business ever again! I ordered from the 'Australian' site and it came to $99 - I have experienced the WORST exchange rate EVER - and in GB£ I ended up paying £116.00. I ordered the huge bouquet and by the looks of the bouquet there was more greenery than flowers. The card I was invoiced for wasn't even the card I chose, or was invoiced for, and it was definitely not a card I would have chosen, as the flowers on the front were her grans favourite - and her gran has just passed away! Talk about tactless. I was not contacted (as they say they do) before any changes are made. Happy Birthday, I think not - this had the complete opposite effect for my daughter-in-law. I will never, ever recommend or use them again! I only left one star because I had to to leave the post - I wouldn't even give them half a star!

Date of experience: September 14, 2020
Australia
1 review
0 helpful votes
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Delux fruit basket and chocolates delivered two days late. Was small pineapple with few small overripe apples and box truffle biscuits(imported from Thailand). Blamed everything on COVID. Not interested in addressing issue.

+1
Date of experience: September 11, 2020
Australia
1 review
2 helpful votes
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Discussing service
September 10, 2020

My cousin lost her daughter passed away a 51yrs of age
sent her flowers through Bloomex and should have been delivered the next dat but 3 days later she still hasn't received them. Rang many times to make a complaint and all I got was we will give you half the delivery fee back.

Date of experience: September 9, 2020
Australia
1 review
0 helpful votes
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Disappointed
September 9, 2020

Placed order on Saturday was told it would be delivered on Tuesday today is Wednesday and nothing
And then have to wait 24 hours for someone to contact me in regards to a refund
Would not recommend this company customer service is appalling

Date of experience: September 8, 2020
Australia
1 review
0 helpful votes
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Ordered a gift for a birthday on 1st Sept for delivery on 5th Sept and checked my log in account on 6th Sept and my order status was Investigation. Emailed them asking why it was not delivered and they said recipient was not home. They left no card or note for her and they are now asking for a re delivery fee. Asked for a refund and they said we don't do that. The gift was champagne and chocolates which are non perishables. I will never use this rip off business again. Tried to talk to a manager but they refused to put me through.

Date of experience: September 6, 2020
Australia
1 review
11 helpful votes
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No delivery
September 5, 2020

I ordered flowers for my mum yesterday, didn't arrive paid extra for same day delivery, No email no phone call to say why, Rang this morning and apparently they be delivered today, still waiting, rang to complain the lady hung up on me when I asked to speak to a manager. Have no photo as I haven't been sent a picture or anything my receipt number is *******

Date of experience: September 4, 2020