BloomexReviews 1,372

Absolutely disgraceful company. I ordered a supersize bunch of flowers costing $50 plus $15 delivery. What was received was barely a few stems that were nothing like what I'd chosen online. Apart from a couple of token roses none of the flowers were as described and not even a hint of the colour I choose. On top of that they didn't even deliver to the address specified. My recipient had to go and collect them!
I complained and was just told that what they sent was within their "substitute" policy. Despite repeated efforts they refuse to comment on the size, colour and delivery.
This company is a disgrace and what they are selling is not worth the money. DO NOT BUY FROM THEM!

Logged in to order flowers for a Canadian resident - I am from the UK

Looked around found what I wanted - price seemed ok - added to the basket - proceed with checkout (hit with a large delivery fee but I accepted this)
Finished payment and all's well you think

Then I go to check my account and they have decided to take the money the money out as US not CAD - therefore making the purchase 1/3 more expensive than advertised

Opened an online chat and they said it's in their terms and conditions that they charge US to international cards
I asked to cancel - they wanted $25 to cancel an item I purchased 20 mins previous

I ask you this
Why is there no promt or notification on any of the pages I navigated during purchase to tell
Me of such an inflated charge

This company are thieves... nothing less than criminals

Yes you have it in your terms and conditions - but telling us you are going to steal more money than advertised on the product doesn't make you any less of a criminal

I shouldn't have to trawl through the small print to see if I am going to be charged more than advertised

Could not put lower then 1 star
Awful service
I was placed the order a week ahead before my Mom birthday
1)Delivery was made next day after! (but in their invoice they cheat and have put designated delivery day)
2) Almost dead flowers, size and quantity mush less than on website picture
3) Instead of chocolate gift box they send pouch of MINT chocolate
4) awful card that again differ from website picture
5) they do not admit their bad service and do not make a refund

Order didn't come on time for friends 30th birthday even though I paid extra for same day shipping, and it came in all separate deliveries (I ordered flowers, candy basket and balloons) not together. Half the order showed up the next day. When I asked my friend she didn't even receive all of the items I paid for. When I confronted the company they said they couldn't deliver the balloons so they put an extra snack in the candy basket. Are toy kidding me. They wouldn't reimburse any of my money. Will never order through them again. Customer service is only online and they are extremely unhelpful.

DE LA GROSSE MERDE...

MON EX M'A APPELÉ POUR ME DIRE CE QU'IL Y AVAIT DANS LA BOITE:

LA HONTE D'UNE VIE... VOILÀ CE QUE CONTENAIT LE PANIER PAYER 54.98$

1 Enveloppe de poudre pour faire trempette aux oignons verts(20 gr)
1 Boite cookie chocolat avec un peu de fraises (50 gr)
1 Boite de Pretzel amande (57 gr)
1 Barre de chocolat noir 72% de cacao (100 gr)
1 Boite de mini crispette au foccacia (85 gr)
1 Bouteille de vin blanc L'AUBERGE 750 ml(on trouve ca en supermarché).
Et des petits morceau de fromage (environ 5cmx5cm)

ET UN PANIER(Je crois que le plus cher dans tout ca... c'est le panier... putain de merde)

DONC TOUTE CETTE MERDE POUR 54.98$

DU VOL... DU VOL PUR ET SIMPLE. LE VIN EST TELLEMENT CHEAP QU'ON RETROUVE CA EN SUPERMARCHÉ.

J'AI EU LA HONTE DE MA VIE LORSQUE MON EX(UN AMI) M'A DÉCRIT CE QUI SE TROUVAIT DANS LE PANIER...

NOUS VOULIONS MON FILS ET MOI... LUI FAIRE UNE SURPRISE QU'IL POURRAIT DÉGUSTER AVEC SA COPINE... Y'EN A MEME PAS ASSEZ POUR BOURRER UNE DENT CREUSE...

De plus... j'avais fait rajouter une carte ainsi qu'un vase et 3 roses qu'il n'a JAMAIS REÇU... ILS VONT SUPPOSÉMENT LUI ENVOYER BIENTOT... GANG DE CONNARDS.

TOUT CAS POUR LA JOLIE SOMME DE 110$... JE PEUX MONTRER LA FACTURE EN LIGNE SANS PROBLÈME...

I ordered flowers from this Bloomex.ca to deliver it for my mother's in law Birthday. Same second I paid my order and customer service representative said my that this order will be delivered on the next day from 8 to 12 am. But this order haven't been delivered not in this day nor in next few days. But my order on the website exchenged it's status many times. I called to the bloomex many times and trying to get explanation what going on, but didn't get any, instead I got very bed customer support in course form. Finaly, old lady was waiting her birthday present for two days and didn't get it. After my next call bloomex advise her to pick her preset up in the office inspite the delivery was already paid. After four day fighting the DRY flowers were delivered to the recipient to be throwing out. I will never use bloomex service again and couldn't advice it to anybody.

My spouse called in and ordered a bouquet of pink and white flowers.
What I received was a mix of cheap fall coloured orange, purple, cheap flowers.
I called to complain, yes complain, why else to you ever call a customer service line. I wanted to get a replacement so I asked for a call back. The supervisor who called me back kept talking over me, I couldn't get a word in to explain, I kept trying to cut in and explain and finally in exasperation said "you are not very good at this" she told me I was rude and hung up.
I called back, while trying again to explain my situation the line dropped, so I called back and was told I had hung up, they talked over me again and I couldn't get it through to them that I did not hang up, but she said since I had hung up on her she was now hanging up on me. Sitting there kind of in shock my phone rings, it was them calling to tell me they were hanging up on me again!
I am just hoping we can cancel the credit card charge.