BloomexReviews 1,372

I liked the company "Bloomex" because there are always fresh flowers here, always all orders are carried out on time. I ordered here bouquets of roses to my wife and sister. Girls were delighted!

I ordered color from this company. I wanted to please my mother and sister. We made an order with the operator, decided on the colors, price and date of delivery. The courier arrived on time, was very polite and courteous. Also said nice things to my mom and sister, and not just shoved the bouquet and left. I am very pleased with this attitude. This indicates the level of work of the whole company.

We have used Bloomex for 6+ years and are so impressed with the quality of service. Never had any issues with our orders and ordering online is easy!

Shameful, horrible customer service. Ordered a tea sampler basket for a friend. Arrived with no tea in basket at all. Kinda ruined the whole idea. Several attempts made to contact customer service were useless. Their "live" online chat is just a robot giving multiple choice questions. I have contacted my bank to dispute charges. Bloomex refunded a whole $10 on an order that cost me $56. They don't care how embarassed their customers are. They don't care they take people's money and offer sub standard products and services. On Facebook their is a group dedicated to customers who have had terrible experiences, all with the same story. Paid for a product they chose and Bloomex delivered something completely different ( dead flowers, wilted flowers, no delivery at all). This group has 589 members. No idea how this place stays in business.

Terrible service, purchased 20 tulips, all arrived wilted, torn leaves, broken stems, or a combination of the above. Was told they simply look like this because they are farm fresh, so they would require 2 days of water. I'm not sure anyone over there actually knows how to care for flowers when you read a comment like that. Paid $84, was offered $50 credit after I sent them more pictures after 24 hours, of all flowers being dead and wilted. Refused to offer fair compensation. Horrible company.

I made an order to be delivered on April 4th for a birthday. I payed extra to have it delivered between 9am and 12pm. I received an email on April 3rd saying that it was delivered. I called and I was told it was a glitch in the system. On April 4th, I received an email saying that it was delivered again, but it was not. I called and I was told that the provided address was wrong. I asked them to give me the address and referred them to the confirmation email. They had the correct address. Then they claimed that the recipient didn't answer, but that was not true.
They delivered the package on April 05th, and i tried to call more the 10 times. The manager kept evading my calls.

NEVER will I use this service ever. BIGGEST SCAM!

Frauds, worst florists ever! Save your money--they will send cheaper flowers that look nothing like what you ordered! Customer service is a joke to this company as you have to make multiple complaints to get a response.

The flowers that were delivered were not what was ordered or even a similar value of what was ordered. I ordered 'recipe for romance' flowers and supersized them. The total came to $70. What I received looked nothing like what I ordered, which was a peach and white bouquet with lilies and roses. Instead I received an all white bouquet with two roses and no lilies. I attempted to deal with the company and seek a satisfactory outcome but was ignored for over a week and then was sent an email closing the issue without any acknowledgment for my issues because their local florist stated that it was fine. I even sent pictures. The flowers I received were cheap and not what I ordered. I would like a refund, the flowers were for my Mother's memorial and I could easily have bought the same flowers for $20 at a grocery store.

DO NOT ORDER FROM BLOOMEX!

I wished I would have looked up reviews before I did. The biggest rip-off online site on the net. Period.

I ordered The "Classic Fuit Basket" is supposed to contain: 1 pineapple, 2 bunches of grapes, 4 bananas, 4 apples, 4 pears, 3 oranges, 2 nectarines, small cut flower bouquet.
Instead, this is what I got: 4 tiny old oranges, 4 pears, 4 apples, and 3 chocolate bars. NO FLOWERS!
So I called Blooomex and of course and complaints just go straight to voicemail. Again I left messages, and nothing. The next day I had to call their Sales line to actually speak to someone, they said they couldn't help me, as they were on the "Sales" line. When I pushed to have a manager call me back, I was disconnected.

FINALLY, a few hours later a Bloomex complaints manager called me back to say "We reserved the right to replace any items in your basket, with other items of equal value, if we don't have any of the items in stock". So I ask her: "ARE YOU KIDDING ME?! This is a completely different basket that I ordered, and what about the bouquet of Flowers?". She just repeats the Bloomex policy to me, and tells me "You really should read the fine-print before calling in with a complaint". They refuse to exchange or refund me for this basket and now I'm stuck giving my friend her birthday gift-basket 3 days belated. The BBB has the lowest rating possible for Bloomex and warns potential customers about them.

This is seriously the worst company I have ever ordered from and dealt with. I wish I live in the same city as their head office so that I can pay them a visit personally. This is definitely on my bucket list. Honestly, shame on Canada for even letting them still be in operation.

Only giving bloomed a 1 star so I can post a awful review. DO NOT order flowers from this online company. They are a waste of your money. Ordered a floral arrangement from their on line photos. Plus I also paid extra for a larger arrangement. And left instructions to make colourful arrangement. Photo showed roses and Lillie's. Got carnations! And a few Lillie's all one colour. Voiced my displeasure in what they sent out for a very special occasion and there answer was. " Well the arrangement was 50% off so we cannot guarantee what you get in your order. Seriously! They said there would be 18 stems of mixed flowers. Not even close. They also stated that not all flowers are available at all times. Then why don't they notify the customer or take the photo off there website. I asked several times for a managers contact information but they did not supply this to me.