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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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I ordered two bouquets of flowers in this company. There was the first time that I've done an order in Bloomex. I can say that this service is really nice, all the stuff knows how to work, the creative ideas of making bouquets. Also i suppouce the prices are cheap, if to compair with other companies.
I had a very solid experience dealing with Bloomex. There was an initial mistake upon delivery (likely not their fault) and after I notified them they re-sent my mother a bouquet of flowers for Mothers Day.
We ordered the bouquet Mixed Roses for a friend's birthday. The bouquet was quite breath-taking and our friend enjoyed the luxury
I ordered some flowers to cheer up my coworker and was amazed at how quality they were delivered the next business day.
I have used Bloomex multiple times and have always been happy with their service and with the quality of the arrangements.
Flowers arrived next day after ordering! Courier was very polite, professional and pleasant. Would definitely use again.
I ordered a bouquet on Mother's Day, requested to be treated very responsibly. They did everything as requested. Flowers were one to one, the bouquet was made very beautifully according to my wishes. Delivery was carried out without delay.
Very commendable service and beautiful flowers. I ordered a very large bunch of hand tied flowers together for my daughter's and her boyfriend's engagement.
I was in need of a large bouquet of flowers for Engagement and I used Bloomex service. Didn't regret about this.
User friendly and amazing service! Super awesome promos and coupons! Love you guys! You brought our family a lot of happiness and wonderful feelings!
They carry an amazing array of flowers and they always have suck great discounts and delivery service. This has been my go to flower ordering company as every recipient has been amazed and in awe with what they have received!
I recommend the service for special occasions that merit a present of this type and will make use of their services again in the future when required
Service at a high level - I was contacted and reported that there are no colors that I ordered. I was offered two options: delivery of a larger bouquet at the same time that I chose or wait for the delivery of flowers and make delivery of the bouquet later in the day. I chose the latter. Fresh flowers, very beautiful packaging.
I order flowers only here. They are always fresh, tender, very beautiful. The staff is polite and courteous, the prices are good, it's nice to work with them. I recommend to order flowers only here for holidays. They're great.
Flower delivery is always done quickly. Never was such that by the appointed time the courier did not arrive. To flowers, too, there is no claims. Beautiful, fresh, with a good aroma.
If I want to surprise my girlfriend i always can use Bloomex for it. They can always delivery flowers and gifts in good package to her. Delivery always on time. Thanks Bloomex!
I ordered birthday flowers from Bloomex. They were absolutely gorgeous and exactly what I asked for. Competitive price and good customer service. Thanks Bloomex.
I ordered flowers to my daughter using Bloomex and it was brilliant idea. The first thing I noticed was user friendly service. Flowers were gorgeous and beautiful. Customer service also was super and delivery was on time.
A great service! Cheap prices for beautiful flowers - fast delivery and great variety! Will use again
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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