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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Our dad passed away. We ordered from bloomex on line, the flowers looked nice on line, but once we got them, there was half the flowers on them, when we called to complain they said they ran out of stock. We already were do sad with dads death then we see the flowers that we pay for not to our satisfaction at all, when we callled to complain, they said they would send us another bouquet by then the funeral was over. Not happy at all. Be careful people.
Bloomex has been my salvation in providing a surprise birthday present or expresssing the feeling of sympathy for the loss of loved ones. Bloomex has never let me down, because, from the accounts from the recipients, the flowers have always been beautiful and have always arrived in a timely manner.
Ordered a beautiful floral bouquet of what was to be mixed annuals, greens in a vase and my daughter who had just had a baby received a vase with around 6 or 7 tulips and 2 carnations. Showed the pics to many friends and people at work and they all thought it was a joke, not even close to what I ordered! Wrote them and all I received was really too bad, so sad, suck it up! They couldn't care less, bottom line. Will never, never shop with them again! Of course this site will not allow the pics added!
I ordered 2 floral arrangements for a funeral service for a close family member. The dimensions on the website indicated they would be 37 inches high and 26 inches wide, and all yellow flowers. When I arrived at the funeral home, it was this tiny little arrangement, it wasn't even 2 feet high, and had about 3 or 4 yellow flowers and the remaining were a shade of orange or salmon. It was embarrassing. I was hoping to make a good impression and my floral arrangement was the worst of the bunch there. I contacted them to advise them, and they asked for photos which I was too embarrassed to take at the funeral home, not exactly something you do, so they do nothing to assist, they offer 15% discount. I don't ever want to use them again. They show photos of these big beautiful arrangements on the website and then what you receive a miniscule version that is not even a replica. Stay away from this company. I'd rather pay more money and get what I pay for, then throw away money with Bloomex.
I ordered the "loving lilies "flower arrangement and it had ZERO lilles! I paid $180! It was filled with cheap carnations!
And it was for my in-laws 50th anniversary!
And someone attached a card that said "deepest sympathies".
I also ordered a glass vase. But it was delivered in a box.
I emailed to complain (you can not speak to. Manager over the phone) they refund the $ for the glass vase that was not delivered!
And offered me a coupon for my next purchase!
I will never purchase from them! See pictures below... the advertised loving lilies on their website and the basket of carnations that was delivered!
I received flowers from Bloomex they were amazing
A week later I sent flowers to a friend who was likewise delighted with her bouquet will definatley recommend and use again.
I have used Bloomex for some time now and they have always delivered on time with great flowers every time at an unbeatable price.
Hr work truly stands out from the rest. She has an eye for color, composition, and unique detail. When picking up the arrangement to give to my son's teacher, I could not stop staring at it because it was so beautiful. Needless to say, my daughter's teacher and office staff were all swooning over bloomex! Afterwards.
I enjoy ordering from bloomex. The process is always smooth and efficient. My friend got the beautiful gifts and she was thrilled with the quality of the flowers. Thanks Bloomex I will definitly recommend.
Bloomex fall floral arrangment is even bigger and better than I anticipated extra generous order for ONE SET and will place more to place more orders.
My delivery from Bloomex is amazing, and was carefully packaged. Great service and the flowers are fresh and very well presented.
1st and last time. DO NOT USE THIS SERVICE. Flowers were sent by purolator in Dec arrived frozen and damaged and with no card. Contacted customer service and was told I only had 3 days to place a complaint. The people I sent them to didn't even know who sent the flowers and tried to find out and had no luck. I contacted customer service on Boxing Day which now made 4 days from delivery date and was told they could do nothing exes or give me 15% off my next order. There will be no next time. Trust me!
Unless you do not care what arrives, do not order from Bloomex. They don't what they deliver or where or whom they deliver it to. While their communication about how bad they are is excellent and fast, there are no solutions. Lesson learned for this customer.
I ordered flowers for my mom's birthday and received a notification that day (although at 9:30pm, but that's fine... I didn't specify a time and if they deliver on the correct day, that works) that they'd been delivered. I spoke with my mom and she said nothing was delivered.
Four days later, dead flowers arrived for her. I called Bloomex to request that they refund my order, as a handful of dead flowers four days later (especially after lying to me on the delivery date telling me they'd been delivered) isn't acceptable.
Bloomex won't allow me to speak with anyone on the phone, has blocked me from their Facebook page, and their live chat agents refuse to refund me or allow me to speak with someone in management. By email, I just receive form, copy-and-paste emails back telling me they won't refund my order.
I'm a long-time Bloomex customer and I honestly would have continued to use them if they'd done the right thing in the first place and refunded my order, because I understand that mistakes happen. Their customer service has been disgusting.
Bloomex is a criminal organization. I wouldn't recommend that anyone use them.
The good: Delivery was within a couple hours of my order, and greatly exceeded my expectations. As described by the recipient, the arrangement sounds like it matched the picture on the website. Everything fresh.
Putting my order in was easy and convenient. The selections of flowers, plants and bears etc. were really nice. My future husband was surprised and appreciated the kind gesture. Thanks for this service.
The ordering experience was great. Easy to go though quickly and easy to understand..
Ordering is easy, flowers always look like the picture from the website. I have never been disappointed and will continue to use.
Delivery charge should have been advised earlier while purchasing so its clear how much it is going to cost in total, otherwise I think the value is good.
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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