BloomexReviews 1,372

First made an order. Best friend advised! The order was accepted and delivered quickly! We ordered flowers with high quality. I am very satisfied and I will always buy flowers from bloomex.

0n March 6th l ordered a bereavement fruit and chocolate basket for a close friend that lost her grandson. I paid extra money for same day delivery. Then l got a phone message stating that same day delivery wasn't possible and that they would send an enhanced basket, to be delivered on Tuesday March 10th. My friend sent me a picture of the basket. It contained two pears that were overripe with brown marks. I was very upset and have placed several calls to Bloomex requesting a replacement basket be sent out. As requested, l also sent them a picture along with my companint letter. They confirmed receipt of my complaint and said they would review it and get back to me. A few days later l contacted them again at which time they asked for more pictures with the basket contents taken out of the basket. By then the rotten pears had been thrown in the garbagd along with a few plums that were all squished. I followed up two more times and was told nothing could be done without extra pictures. This has been a very embarrassing situation for my husband and l. If anyone is considering Bloomex, DON'T, if you are not happy no one will help you. This is a terrible company.

Gift basket was to have been delivered to a business Friday to coincide with another delivery at same outlet from another flower company. My order was NOT delivered but I was not notified until 4:23AM (yes, A.M.) on SATURDAY MORNING! I was told someone would call me back. It's now TUESDAY and I'm still waiting for that call. I was personally embarrassed by this missed delivery and the driver's claim the office was closed is simply BS. I received an email Monday at 10:12 AM that the order had been delivered -- it had NOT. It was not until late afternoon that is finally arrived. Again -- still -- no call back. I received an email this morning that I have been given a $20 in-store credit -- AS IF I'D USE THEM AGAIN! Do NOT use Bloomex! They must be under new management as I had used them in the past without issue. This is beyond anything I've ever experienced.

I ordered a bouquet of roses for my girlfriend for valentine's day. Bloomex delivered dead roses to her 2 days early. What a cheap and embarassing experience. When I contacted customer service, they couldn't care less. Absolutely robotic in their response.

These guys do not care at all for delivering a happy experience. To them, flower delivery is simply about getting some hopefully passable plants from point A to B, and if they mess up X% of their orders they are fine with that. They won't even pretend to care. It's just a numbers business to them.

THIS COMPANY IS THE MOST UNPROFESSIONAL AND UNRELIABLE BUSINESS PLACE I HAVE EVER DEALTH WITH. PLEASE SAVE YOURSELF THE STRESS AND PURCHASE FROM SOMEWHERE ELSE. I ordered flowers with a teddy bear, chocolates and a card the day before valentine's. I paid almost 20us dollars for delivery on valentine's day. And the person never got it. I tried to call the company no answer. I tried the live chat and all the responses are totally automated. Every response given to complaints are generic. Please do not be scammed like i was.