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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Very easy to navigate website. Email updates very helpful. Delivered in a timely manner, as promised
I have used Bloomex in a few occasions in different cities and they never disappoint. There is a lot of option to choose from for very reasonable prices.
Love how easy the site is to use, the number of options to chose from as well as their loyalty program!
The flowers were beautiful, arrived on time, and were tastefully arranged! Would absolutely recommend!
We have always been very pleased with the wonderful, reliable and competent service that Bloomex has provided us. We had sent a beautiful bouquet to our niece with special needs and it really made her day so bright! I will always use them in the future for all my floral needs!
Very easy to order from a wide selection in many price ranges. It brought warm smiles to the person it was sent to.
I have been using Bloomex now for years, I send my mom flowers every Mother's Day and on her birthday and she loves them every single occasion!
Beautiful Bouquet of flowers, arrived on time.
Sent a Gift Box next and was very happy with the quality!
I use Bloomex for all of my flower delivery needs. I keep ordering from them because they are so quick and provide beautiful flowers every time! The quality is excellent.
I always use Bloomex. The service is always excellent, the shopping process is so easy and the products are so amazing!
I'm very impressed with Bloomex! I've used them many times and have had great results! The flowers are always fresh and lovely! Very good delivery service... even to rural deliveries.
Great service, fast and easy to set up. Nice to receive an email confirming delivery too, many thanks.
Arrangements always beautifully done and all my recipients were delighted to brighten up their moods and day to have Bloomex flowers.
The bouquet was well received and the flowers were very robust and healthy.
The last order I placed, the flowers lasted for two weeks and the recipient was very pleased.
My Mother was so happy to get the flowers and they arrived in a timely manner. I am very happy with the service!
I have been using bloomex for over a decade to purchase flowers for my loved ones special occasions. The bouquets are always stunning and the delivery has always been on time - plus they have the best prices!
Their flowers were reasonably priced and I was able to find a discount code as well that saved me $5. Their delivery was prompt, even during the COViD-19 period, and the flowers were fresh and lasted a couple weeks in water.
Bloomex has exceeded my expectations of flower delivery. Their arrangements are beautiful, unique, and each one is different. They ensured both my mother and sister were there to pick up their flowers before they left.
Bloomex was fantastic. Easy to use, great pricing, quick delivery and easy updates sent to my email. Thank you for making it so convenient!
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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