BloomexReviews 1,372

I order flowers for my friend today and paid for same day delivery by 6pm. It is 6:28pm and the flower did not arrived. I called around 4:30 pm and they told me not to worry, the flowers would be delivered by 6pm.
I called again at 6:18pm and they told me that maybe by 8pm they would deliver the flowers but not for sure.
They told me that they are not able to locate the driver name, they don't have this information and a someone would contact me in 1 hour or more to let me know where the flowers are and when would be delivered. I paid for the service, and they didn't provide it.
DO NOT ORDER FROM THEM. THEY ARE A BIG SCAM.

I would never order flowers through Bloomex again, and strongly advise other not to either due to the following issues which occurred with my order:

1. I wanted to send flowers to a friend during quarantine, but her condo was closed to visitors, so I provided detailed contact instructions for the delivery, which are common for flower deliveries and during Covid-19 circumstances.

2. Bloomex processed my payment (took my money) without telling me they wouldn't provide the service I requested in my instructions. If they couldn't follow my instructions, they should've informed me and I would've immediately cancelled my order.

3. Because the instructions were not followed, the recipient did not receive her flowers until much later, when they were found by someone in the spot they were randomly placed. The box had her phone number on it, but she was not contacted (as I instructed in my order). Therefore, when she finally got it, the flowers were dead.

4. The system did not notify me of the delivery. If it had I could've fixed this, and notified my friend myself when they were delivered.

5. I tried calling Bloomex multiple times and left many voicemails asking about the order. They never called me back.

6. When I found out what happened, I requested a refund and they denied any refund and did not apologize. They have the worst customer service I've ever received.

Again, I won't ever order through Bloomex again, and I'd strongly advise your to think twice before ordering through them. Consider a local florist who needs the business and will take care of your order.

Ordering from australia the time difference of 11 hours caused us a small problem, This was quickly solved by contacting the florist directly. We ordered as a guest and so our confirmation email was sent to junk mail. We contacted Gareths florists and they quickly confirmed our order, they delivered at 08:50 am and sent email of the flowers which were very well presented. We were delighted with the quality and service provided by Gareths florists. Five stars. Les.

My parents sent me some flowers as a surprise, and they are truly beautiful. Healthy, fresh, vibrant flowers and very well presented in a box with water bag and bow. Also came with a hand written card with my parents message on, leaflet about the company, plant food and a card for the local florist who prepared my flowers. It was a nice touch knowing which local florist had made the bouquet. I have used Interflora previously when ordering flowers, but now I will be looking at Bloomex first.

Have to say I've used Bloomex many times now and I've not had a bad experience. Every florist that's been used has been 10 out of 10... my son & daughter. In. Law have just moved into 1st home, I send flowers, they were out, florist left basket with next door neighbour and left card for my son. (another florist (not Bloomex) just dumped them under a polythene cover with no note, survice to say dead flowers found.) Will never use anyone other then Bloomex now as their web page is easy use and service is great.

My brother ordered 1 dozen roses for our mother (who lives in Fredericton, NB) for Mother's Day. Bloomex delivered white daisies in place of the roses and did not notify us. We only realized the substitution was made after we saw a photo of the delivered flowers. After reporting this to Bloomex, we were told the substitution was due to a shortage of the flowers of our choice. They offered a $20 gift certificate towards our next purchase. I refused and requested either a full refund OR 1 dozen roses be delivered to our mothers. After weeks of hounding Bloomex, the roses were eventually delivered. And sadly they lasted all of 3 or 4 days. I will NEVER use Bloomex again and I will advise other people to follow suit.

I was so disappointed will never try anyonline service with out reviews. I wish i would have read reviews i would have never tried they charged more than showed online, i tolerated that they were suppose to deliver flowers yesterday but no update till now. If they have done this before they should shut their services. Sa i read comments they have cheated lot of ppl. So my advice and lesson for me also im not very frequet online user but now i wont use anything with out reading reviews. So plz write what u suffered most pathetic they wont reply you, they wont update you