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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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A really lovely basket arrangement for a funeral - exactly what I had ordered, it received lots of compliments. Thank you.
Great serviceOrder was delivered 3 hours after I ordered which was incredibly fast. The recipient said how beautiful they were.
Needed a delivery in a specific time slot which was carried out perfectly, with lovely flowers very well presented. I will use again.
I ordered flowers at the last minute for my mother in law who had been ill. The flowers were delivered the same day and were beautiful.
Very easy purchase all done without any problem website was easy to use and flowers were beautiful would definitely use again and recommend.
Easy to use and the florist had excellent customer service skills. The flowers delivered where beautiful. Have recommended to family and friends
Fantastic service! Highly recommend. Beautiful flowers. I ordered it for the wrong date and they were very helpful and fast in responding to my email.
Great online service, very professional. The flowers were absolutely beautiful and were delivered on time... amazing, very happy with your guys service :)
Busy period being Valentines Day, The Shop in Ramsgate got the job done and the flowers have lasted 2 weeks and still look good. Great florist and service
We. Ordered flowers. For an anniversary gift. They arrived promptly on the chosen day and were absolutely beautiful. Would use again and definitely recommend
Excellent service. Online meant that I didn't need to go around various shops to find what I wanted. The flowers were a present and the recipient loved them.
First time I used this company. Flowers beautiful, Recipient delighted, and delivery on time. Bloomex's name popped into address book for future use. Thank you!
Always super happy with the service and the product. I live in Canada and all my family is in the UK and this is a great way to send flowers. I am NEVER disappointed.
The recipients commented that they were the best flowers arrangements they had ever seen. I agree. The recipient and family were over the moon with the special flowers.
Ordered flowers for my Mum. Website fab and flowers arrived same day. Flowers were stunning and even nicer in reality than photo on website if possible. Fantastic flowers and service
Direct 2 Florist thank you you have an amazing team of florists who produces some absolutely beautiful arrangements and yourselves and the florists bring smiles to so many people. Keep up the great work wouldn't use anyone else.
Ordered flowers over the internet to be delivered the following day. The recipient told me that the flowers were lovely and were delivered without a hitch. So I was extremely pleased the the service. I would use this company again.
Used Bloomex for the first time whe I was in Spain, and unfortunately my friend's father passed away! I used the website and found everything really easy! My friend sent me a picture of the flowers and they looked truly beautiful рџ'ђ
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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