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The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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I ordered flowers for my wife to be delivered on the Sunday before Xmas. The florist rang to say that they don't usually delivered on Sundays. However he made an exception in my case. The flowers were delivered promptly and they were excellent quality. Outstanding customer service.
Really impressed, simple to use website, immediate order confirmation received. Local florist engaged, received emails from florist to confirm order detail and on delivery completion. Prompt & pleasant delivery and lovely flowers ("Dawn" arrangement). Thank you to The Petal Boutique.
As a member of Bloomex, I have dealt with Simon, Zoe and other staff and have always been impressed with their dedication in seeing that an order is filled by professional florists satisfactorily. I have also sent order out through them and always have received very positive comments.
Absolutely gorgeous arrangement of beautiful flowers. Excellent exchange of energy ( value for money) They were also delivered early on the day requested. Smiling. I will definitely use again & feel happy to recommend to family & friends. Thank you everything was perfect, Katelynne x
I am at a disadvantage as my flowers are sent from Australia to a very elderly aunt in a care home who is unable to tell me how lovely they are. However the picture the florist posts of the arrangement she has sent always looks lovely whether for Christmas or birthday. Thank you. Pauline
The flowers I ordered were very beautiful. They came via a florist I was familiar with so was expecting good quality but as I now live overseas I couldn't go into my old local UK florist. They arrived on time. I ordered something left to the florists choice' and was more than happy.
Bloomex was a great choice. Went online, ordered the flowers and paid for with a message. It was Christmas eve, so didn't expect them to be delivered until after Christmas. An hour and half later. My friend was texting to say thank you for the beautiful flowers. Brilliant service. Thank you
I used Bloomex to deliver 4 lots of flowers to family members and neighbours who had supported me through some medical issues. The wedsite was really easy to use and the flowers were delivered during the the requested times. All the recipients were over the moon and I got loads of smarty points.
Despite not actually speaking with anyone at the shop to express my wishes the display delivered was very beautiful. It was very difficult for me to pick up the phone to discuss a flower arrangement for a family members funeral therefore the online facility made it much easier for me to cope with.
My Aunt has just passed. Your florist shop is local to where she lived. I ordered from Canada, and was kept informed by email, when the flowers would be delivered. The family sent me a photo of them once they arrived. They were just like what I ordered from your website... beautiful рџЂThank you
Requested flowers to be delivered on the same day with just a minute left in the deadline at probably the busiest time of the year. The 'V' day! Great prices and amazingly the actual product delivered was even better than the picture shown on the website. Will definitely stay as a loyal customer!
Choice of a wide range of quality flower arrangements at very reasonable prices. Delivered on time and even had a note explaining they had taken the trouble to find an available neighbour to keep them safe and intact during a wet and windy storm. Very impressive customer care and quality service.
Knowing that the flowers would be delivered in bouquet form by a local florist was the main reason as to why I chose Bloomex. I like the way local businesses are still used in this growing industry where mail order flowers in a box all be it nice its not quite the same as receiving a made bouquet.
I asked for delivery early afternoon and they arrived just before 2. P.m. The actual flowers were superb. In my experience it is rare for every flower to "come out" but that is what happened. Indeed a week later they are showing little sign of wear. Excellent service. Will definitely use you again.
I recently sent flowers to my daughter living in London for her graduation using Bloomex. The flower arrangement was beautiful and promptly delivered to her home. The online ordering service was very straightforward and user friendly. I would definitely recommend them. Oh, and my daughter loved them!
I ordered almost $200 worth of flowers, and made it known it was for my 7 year anniversary. They took my money and confirmed everything. An hour later, they called saying delivery was not possible until the next day. This really messed up my anniversary plans. The next day comes and I get an email at 11am saying that my order is in transit. So I sat around ALL DAY waiting. At 5pm, I emailed asking about it with no response. At 630 I started a live chat and was told, it will be there by the end of the day. When I asked when end of day was because it was already 630, Bella said "a manager will email you." So now I STILL have no flowers, and I can't even get an answer of when they may be here! ABSOLUTELY REDICULOUS, DO NOT ORDER FROM HERE!
I ordered flowers for a friend, to be delivered on October 31st for her birthday. Not only were they crap quality (looked like something I could buy from a grocery store. I wish I were kidding.) they sent them the wrong day. They sent them on October 30th. Completely ruined the surprise.
No one ever got back to me, until I had to use their "chat" multiple times.
Their response in the chat was that they did reply to my email. (BOGUS) because I checked my junk mail and everything.
They never answered my question about why they were sent the wrong day. The only thing they did reply was those flowers look similar to what I ordered. ABSOLUTELY NOT. Not even the same type of flower.
I WOULD SUGGEST TO EVERYONE TO NEVER, EVER USE THIS COMPANY! You're in for a lot of heartache.
What I ordered and what was delivered (on left). There was no artistry in the arrangement is was messily thrown together and was nothing like the pic. Their disclaimer is that it's not meant to look like the pic? Email also attached. Why would I order something that's not meant to look like the pic. I understand there would be some variation but this is simply a rip off. There is no customer service, no quality control and no care. Please read other reviews prior to purchase. There is even a " I hate bloomex" Facebook page with 2000 members! I don't know how they continue to operate.
Flower delivery at a great distance is not easy, as I see it, but it obviously is not a big deal for Bloomex. Our order of flowers for my sister-in-law from Quebec City to Kingsville, Ontario was seamless and timely.
We obviously couldn't make the delivery in person and birthdays need to be special when one is 95. So I placed an online order with Bloomex. The price was very reasonable and delivery was carried out perfectly in lots of time for the day's event.
Thanks, Bloomex, for good service and at a decent cost.
Mac Wigfield
From the start, the experience was terrible. The flowers were not delivered on time, It was sent to my daughters work and opening hours were 8-8, they sent an email saying there was no one there and they could not leave them. Not sure who delivers flowers after 8pm? Then they said I could have marked it as a hospital which then they are delivered before 5pm. I tried to explain that you could not pick an option on delivery time on the website. I even paid extra for express and they did not sent it properly. They said they will deliver it in 2 days but I had to pay extra again for resend? What! Then when they promised it to be delivered before 5pm... they really meant before 5pm... it arrived 4:56pm, after my daughter had gone home again!
I will never use your service again and will tell my family and friends never to use you again! Exceedingly disappointed in the service and outcomes!
Answer: It is terrible and difficult. They barely respond and then it is only after multiple emails and chats.
Answer: No. Terrible service. Did not deliver on time. Postponed deliver to next dY
Answer: I feel like I've been scammed. Took my money and did not deliver my purchased flowers.
Answer: It's a 1990's website and can't take average photos of 2024
Answer: No, they do not refund. They send a sorry message and offer you a store credit. However if you had a bad experience I do not think you will try them again to use the store credit, so they do not then compensate at all.
Answer: Very poor customer service (none). Do not use them.
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