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Bloomex Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to unreliable service, frequent delivery issues, and poor product quality. Many customers reported receiving incorrect or wilted arrangements, with inadequate responses from customer service when seeking resolutions. While a few positive experiences highlighted effective problem resolution and satisfactory products, these were overshadowed by the prevalent complaints regarding service delays and lack of support. The recurring theme of frustration suggests a need for the company to improve its operational efficiency and customer service practices to restore trust and enhance customer satisfaction.
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Ordered flowers, delivered 5 days later than I wanted. The company offered a gift basket as an apology, which is why I'm giving them 2 stars and not 1. However, the flowers arrived to the recipient and were totally not what I ordered, I even paid for extra flowers and a card, and neither of those were included. They were nothing like what I asked for, and looked really cheap and super embarrassing, as this was a gift. I reached out to Bloomex and sent photos of what I received and asked for a refund, and they are literally ignoring me. I'm sure people have had good experiences with them but they are not reliable! Do yourself a favour and find someone else.
The customer service was very good but the flowers that were delivered were not one bit like the flowers I ordered. I was very disappointed with them. When the price is very good, be careful!
A good selection; easy internet purchasing with delivery when requested and very happy recipients. D2F went out of their way to help with an awkward delivery and, with the help of the florist involved, solved the problem. Excellent in every respect
I'll be honest I ordered with high hopes and great expectations. I placed my order for delivery for the next day and received my confirmation email and patted myself on the back for picking such a great company. I then received an email saying they were sorry they couldn't deliver it the next day, they actually couldn't deliver until 4 days after but they'd send a big complimentary gift with my order and do a partial refund. I thought ok that's not that bad at least they are taking responsibility for their error... I emailed them back multiple times and left phone messages asking for confirmation that yes it would be delivered Tuesday. I finally got a hold of online chat who confirmed yes it was going today. What a relief right? Until I received a message from my brother in law who was with my mother in law when the flowers arrived. I understand that substitutions can be done but claiming these flowers are worth $69.99 is not right
I get great service here. I use it to send flowers to my family from France usually, but this year it was Australia. No problems encountered and the recipients were overjoyed withe the quality and presentation assured by the local florists. Thanks.
We're in America with family in Walthamstow, and we have never had any issues (even on short notice) getting flowers to our relatives timely. The flowers are always beautiful and come out just like their pictures online. Thank you Petals in Bloom!
The flowers were ordered on line. I saw a photograph of what they might look like. When I saw them in person they were excellent. The description was spot on. My mum loved them and I will definitely use Bloomex again and recommend to my friends.
Flowers arrived right on time and my friends were delighted with them. Thank you so much for the prompt service. Will definitely be ordering flowers from Bloomex again!
Flowers were beautiful, i received a photo of what had been sent which was really great. My friend had the flowers delivered to her within hours of my call. I would definitely use them again. The flowers still look beautiful a week later. Thank you!
I ordered flowers + chocolate + teddy bear to be delivered, 8 days after ordering them, and multiple emails they arrived frozen and dead, the chocolates had been opened and one eaten and the wrap put back in the box. This is during COVID i might add. One of the emails i received said they would not compensate for the flowers that had never arrived as it was their delivery partners fault. I said that it sounds like an "YOU" problem. I didn't choose the delivery company. I am beyond disgusted and furious. Also still waiting for a call from a manager 48 hours after asking to speak with one.
Tina Smith
Bloomex are reliable & so helpful and manage to source excellent florists wherever you choose. Have used them for years & neverbeen disappointed. On all occasions recipients have been delighted with flowers/arrangements received. Order with confidence.
I ordered the " supersize" Enchanted Cottage bouquet and made the assumption that it would be similar to the full bouquet that was pictured with the advertisement. It certainly was not! What was received was a sparse bouquet which looked terrible. I emailed pictures to the company and also telephoned the company and left a message. So far l have not received a response. The bottom line appears to be that l was "taken".
I sent 2 baskets of flowers from Flower Girl in Luton, via Direct to florist. Recipients absolutely loved them. Also one of the recipients was notified to advise them the flowers were left safely next door, which was very helpful. Would highly recommend
Literally the worst service I have ever received anywhere. I spent $100 and when they couldn't guarantee me it would be delivered the next day I asked to cancel the order. They refused to cancel it, I spoke to over 20 people and I got hung up on and disconnected numerous times because nobody gives a flying F about their customers.
Teh arrangement arrived a day late and was a completely different arrangement to what I ordered> Cheap supermarket lillies which my mother is ALLERGIC to and could not even handle, they had to go in the bin. Bloomex demanded that the arrangement be sent back before they would refund me. They refused to help me every inch of the way and have withheld my money. I have reported to the ACCC. I am absolutely FUMING, I have never dealt with a company so openly criminal in their dealings. How they get away with it is beyond me. They should be taken to court and the company should be banned from operating. Completely false advertising.
Extremely happy about the whole experience. There was prompt contact when there was a query about the order, and the finished floral arrangement was beautiful. Seeing a photo of it via email was very much appreciated from way over here in New Zealand.
Quick and easy service. Easy to navigate the website, no problems whatsoever! I called the store delivering my flowers for an update and they were more than happy to help. I received email confirmation when my flowers were delivered and they were beautiful!
Absolutely fantastic service. Her knowledge of flowers was brilliant. When explained that my mother had macular degeneration, she said that she knew the best combination of colours. Delivered with a smile. ABSOLUTELY FANTASTIC SERVICE. Can't rate this enough.
I have been using Bloomex for the last few years and have found them to be very efficient. They deliver on time and send confirmation. The recipients have been extremely pleased with the arrangements. I will certainly carry on using them and recommend to others.
This is the second Christmas I have ordered flowers for my aunts who live in England. The displays have been beautiful. My aunts, who are house-bound, really appreciate the ray of sunshine they bring into their lives. Thanks for doing such a great job, Bloomex UK!
Bloomex are a reliable and quality company. The ease of use for ordering flowers within the local area is top notch! Providing a good solid service while keeping the trade on the local high street is just what's needed! I wouldn't use anyone else. Highly recommend.
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Bloomex Canada Flowers - Save 50% over Local Florists. Send Flowers Online - Same Day Flower Delivery. Order Flowers Online and Discount Flowers Bloomex.ca
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members